4044m NIGHTMARE!

[bigweights]

I have a john deere 4044m I purchased new in 2017. 5 months ago with only 400hrs both rear axle seals started leaking. The dealer said there is some special tool that is needed to replace the seals and there are only a few in the whole country. Iv been 5 months paying payments through john deere on a machine i cant use, sell, or trade in. Has anyone else had this issue? What kind of manufacturer produces a product and then doesnt have the tools to fix it? Im very upset with John Deere.

 

[ruffdog]

Is it a tool to install or remove the seal? What is the tool part number? Is your tractor tore apart at the dealer now? Have you talked to a different dealer? Have you talked to the corporate service rep? Do you have pictures?

 

[Industrial Toys]

What bothers me is that a company like DEERE that should know how to build solid reliable tractors, after so many years, is so fixated on building ever more "FANCY" and complicated tractors, that the essential basics are overlooked, or maybe they just don't care.

 

[bigweights]

They are saying its a special tool to remove/install on rear axle. The tractor is still at my house. Called John deere customer service and it was a joke.

 

[Industrial Toys]

I know dealers of all kinds have to spend alot on special tools. Never heard any say they couldn't do a job on account of not having a particular tool. I mean, a customer shouldn't even be hearing that.

 

[bigweights]

Tell me about it. This is all supposed to be warranty work. What good is warranty if you cant fix the tractor they sell. Iv lost alot of money. The tractor is sitting at home unusable for 5 months
with no way to repair in site!

 

[Ortimber]

How much oil leaks out when you use it? It would have to be a lot if the tractor is totally unusable.

 

[bigweights]

Enough where i dont want to use it

 

[MossRoad]

Demand they add the amount of time it was down to the end of your warranty.(and tell us how that goes).

 

[ruffdog]

The dealer says they don't have the tool and all you have done is called customer service? You need to get to the regional service rep so he can look at it and get the tool to the dealer. After 5 months you need to stop talking to the same people and get to the ones that get it done. Did you get your problem in writing yet from the dealer? Do you have a case number?

 

[Industrial Toys]

I would have demanded at least some satisfactory answers in FIVE DAYS. I believe in being that squeaky wheel!

 

[bigweights]

Yes I finally got a case number on the 9th of oct. Im beyond words angry. I even told them to give me a new tractor.

 

[bigweights]

How do you contact regional service rep?

 

[Ortimber]

How do you contact regional service rep?

Usually you have to get the dealer involved and they can chose to escalate to the regional rep.

 

[jaydee325]

I Googled "how do I contact a John Deere Service Rep?"

Here is one of the results. Suggest you Google it yourself as there were other interesting leads returned for this search.

For Residential, Golf, and Turf. 1-800-537-8233. Login to your account to email us*

Agriculture. 1-866-993-3373. Login to your account to email us*

Sorry for your grief. Hope this helps.

 

[Industrial Toys]

Just curious. Did you say it was the selling dealer?

Big, small, multi location?

 

[rademamj1]

I am not that knowledgeable about axle seals, but I remember reading that alot of the axle seal problems with new JD tractors, were related to the dealers preparation of the tractor for delivery to customers. Apparently, many axles have their fluids topped off and even over filled. At the onset of warmer to hot summer weather, the axle fluids expand, and then seeps past the seals. Many dealers were besieged by axle leaks, and the solution was to pull fluid out and restore to proper level. Eventually most seals stopped leaking on their own overtime.

 

[Industrial Toys]

I would have thought, any such cavity has vents to allow for pressure changes. That makes not a lick of sense.

 

[beenthere]

Perplexed here too, as the rear axles are open to the transmission, so proper fluid level in the tranny and the tranny is vented (I'd think).

Not like the front axles that build up heat that causes the fluid to expand and push past the seals..

Operators manual says nothing about maintaining oil level in rear axles, only the front axles.

Anyone have the service tech manual that might include the R&R on the rear axles? Maybe mention of a special jig or tool to service the seals?

By the jdparts, appears to be nothing special, but one never knows.

 

[Tx Jim]

Back in '76-'87 when I served as a JD dealer service manager I had contact information for the JD area service manager. He made regular visits to dealership to scrap faulty parts removed from tractors/equip under warranty. I'll bet local dealer SM has access to the JD area SM.