My UPS keeps screwing up

[check]

Hello, I have a Schneider UPS That I bought last June and it has now taken to screwing up at in opportune times.

We had a power outage at the cottage when I was not there, and I could tell it was not working because I could not access my thermostat via the UPS. So, I had someone go in and check, and the UPS was screaming with a loud tone, which is unsure some sort of alarm, and of course, the wifi which was connected to it was not functioning.

There is a reset button on the front that my friend held down until the tone stopped, and then everything was functioning fine.

Now it is not working again, and there's no Power Outage, so that could not be the cause.

Any ideas?

Thanks,
James.

 

[Oaktree]

What's plugged into it, and how close to the UPS's rated load is it? A printer or something with a motor in it might have a larger start-up draw than the UPS is rated for.

 

[check]

Very little is plugged in to it. Just the wifi and a cordless phone.

 

[check]

Btw it is a good-sized UPS

SCHNEIDER Model BN1350M2 by APS

 

[John0829]

When mine start screaming it is a sign the battery inside has failed. On average I get about 3 years per UPS and I have four of them.

 

[check]

When mine start screaming it is a sign the battery inside has failed. On average I get about 3 years per UPS and I have four of them.

Well, that is a bummer. I just bought this last June!

 

[EarPlug]

Well, that is a bummer. I just bought this last June!

Got this from AI - they should replace the battery under warranty.


AI Overview



The APC (Schneider Electric) Back-UPS Pro BN1350M2 includes a 3-year manufacturer warranty for both parts and labor
. A battery failure in less than one year is considered premature, as these batteries typically last 3–5 years, and you are likely eligible for a free warranty replacement.

Micro Center +2

Action Steps for Replacement

1. Locate Proof of Purchase: Find your receipt or order confirmation to establish the purchase date.
2. Verify Warranty Status: Use the serial number (found on the bottom or back of the unit) with the APC Warranty Lookup Tool.
3. Contact Support: Contact Schneider Electric/APC support to initiate a warranty claim.
   • Phone: (800) 800-4APC
   • Website: APC Contact Support
4. Diagnostic Session: Be prepared for a diagnostic session, as support may require troubleshooting before approving a replacement.
   
   
   Schneider Electric +3

Potential Causes for Early Failure
While a failure under one year is usually a defective battery, these factors can contribute to early degradation:

• Improper Installation: The battery must be connected by the user before first use.
• Environmental Factors: Excessive heat, dust, moisture, or poor ventilation can accelerate battery failure.
• Overloading: Connecting too many devices (over 810W) can cause the unit to work harder and fail.
• Deep Discharge: Frequent, long power outages that completely drain the battery can reduce its lifespan.
  
  
  YouTube +4

Replacement Information

• Battery Part Number: APCRBC162
• Warranty Replacements: Within the first 30 days, you receive a new unit; after that, you may receive a refurbished unit, though all replacements include a new battery.