Not exactly a UPS damaged package issue but a UPS incident that occurred at our place that bares sharing.
Last Christmas eve, a UPS driver called at our farm to deliver a package and was greeted at the front door by my daughter visiting for the holiday. Upon her opening the door, my Dalmatian bounded out to greet the driver in his usual non aggressive manor. Yes, a woof or two, and the driver was on down the drive.
On December 26, I was paid a visit by the county animal control officers alleging a dog bite had been reported at my address. WTF. Yup, said UPS driver alleged he was bitten by a vicious dog while making a delivery. OK, so notified the insurance guy just to be on the safe side and about two weeks later received a letter from a local law firm stating they were representing the UPS driver in the matter of a dog bite case. Long story short, despite the testimony of my daughter who witnessed the incident and all other evidence the claim was a scam the insurance company paid out a thousand dollars to the driver (and his jack leg lawyer). I have since learned UPS, FEDEX, and USPS employees make a second income claiming false dog bite claims and the legal community is more than willing to claim their share of the booty. The topper to the whole incident was a letter I received from the insurance underwriters informing me that I must have the dog destroyed in order to continue the policy coverage.
It took a year of interrogatories, letters, and a down right battle with the agent of record to reinstate the policy. And yes, I still have my spotted buddy............