I Went To Purchase A New Mini-Excavator And This Happened.....

[4570Man]

I think this is a case where both the dealer and the customer were well served by parting company.

Agreed.

 

[DarkBlack]

I think this is a case where both the dealer and the customer were well served by parting company.

If the dealer keeps delivering “new” equipment in that condition, I imagine there will be more cases of parting company

 

[Drstrangeglove]

If the dealer keeps delivering “new” equipment in that condition, I imagine there will be more cases of parting company

If all they sell mostly bx sized stuff, then yes. If they sell a lot of the M sized equipment, then no they won't go under. My equipment doesn't stay clean long. I bought it to do work.

 

[MinnesotaEric]

I took my 2020 F350 to the dealer where I bought it for an insurance repair for gray digger rodent damage around the fuel tank / canister. The pickup was done but they said they were still awaiting the insurance check. On it went for a few weeks to over a month AFTER it was done and ready for pickup. The insurance company / agent verified the check was sent. I finally had the wife drive me there and I confronted the guys at the service desk. Finally one of them returned from the office and said the check was sitting on someone's desk. I got the keys and needless to say I was POed.

I got in the pickup and there was no hang tag. I looked at the service ticket which had the check-in mileage but there was over 1500 miles over that for the check-out mileage. The odometer had another 300 miles on it from the check-out miles on the ticket. They were obviously using the pickup internally. They had changed the oil, which was not requested, FOR FREE, and there was no charge! The wife was standing outside the door and grabbed the service ticket and marched in and ripped everyone and there brother a new poop hole (She's a vet Army drill sgt). How they thought they could pull this off to long time customers who have bought several new pickups there plus always having our service done there is beyond me.

Don't kid yourself about the things a dealership will do and think they can get away with it.

Back in the day, I dropped my Mercedes SL55 off at the Merc dealer for an oil change. When I got the car back, it had wrinkled up under the front end, seemingly from somebody parking it over the curb (the car sits so low, it would crash into a curb). Turns out a salesperson had a client that really wanted to drive an SL55, so they took it for a spin.

The salesperson was fired, and the body shop had fun with fixing the aluminum lower valance.

 

[arrow]

Exactly, and how many would honestly admit it?

I will
We sell Mahindras.
This story has untold factors.
I do think the op has exaggerated to justify his stance and why some have questioned his attitude.
1. How did the machine go from allegedly 0 to 7 hrs?
2. Was this the same machine the dealer talked about to the customer?
3. A dealer to dealer acquisition brings with it on site examination. If I’m picking something up, I do a pdi right there. If something is delivered, it gets a pdi before it’s off loaded. I expect a receiving dealer to do the same on my equipment.

Being a dealership, all kinds of things effect a sale but we don’t stop until a customer is satisfied.

The machine should have been washed but that is small potatoes and anything else could have been remedied IF it was the same machine.

If the op thinks there was some type of coverup by the dealer, then I could understand his disappointment. Something like that should have never happened.

 

[4570Man]

I will
We sell Mahindras.
This story has untold factors.
I do think the op has exaggerated to justify his stance and why some have questioned his attitude.
1. How did the machine go from allegedly 0 to 7 hrs?
2. Was this the same machine the dealer talked about to the customer?
3. A dealer to dealer acquisition brings with it on site examination. If I’m picking something up, I do a pdi right there. If something is delivered, it gets a pdi before it’s off loaded. I expect a receiving dealer to do the same on my equipment.

Being a dealership, all kinds of things effect a sale but we don’t stop until a customer is satisfied.

The machine should have been washed but that is small potatoes and anything else could have been remedied IF it was the same machine.

If the op thinks there was some type of coverup by the dealer, then I could understand his disappointment. Something like that should have never happened.

Do you sell machines with 0.0 hours? I’m genuinely asking. Most of the “new” machines I’ve seen have 2-3 hours. I expect they do a leak and function check at the factory and they usually drive them on and off the trailer. The local dealer has tractors in crates that they unload with forklifts and put the tires and loader on but all the skid steers and excavators I’ve seen come completely assembled. That machine is small enough that they may load them with forklifts but I’d still expect they do a running check. I wouldn’t be surprised at all if they did swap machines. Changing a quick coupler isn’t necessarily a hard job but why would they bother if they had another machine to sell instead?

 

[arrow]

If the dealer keeps delivering “new” equipment in that condition, I imagine there will be more cases of parting company

Baloney.
The condition was far from catastrophic.

 

[4570Man]

It is impossible to have zero hrs
They are driven somewhere at some point.
Delivery, customer try out, display change, operational trial, trailering.
That being said, I have not seen a newly delivered tractor with as many as 7 hrs.
Was the hr meter changed out if the original was malfunctioning and then cannibalized?
There is Info missing that should have been questioned.

7 hours is a little bit much for a new machine but I still don’t think they rented that machine. I see zero evidence that machine has been used on a job. There’s zero scratches anywhere on that machine. And that would just be stupid. That machine rents for like $225 a day. Why would you make a new machine used and probably have to discount it by $1000 or more just to make $225? I have no idea how the machine got 7 hours. Maybe a customer started the machine on the lot and it went unnoticed for a while. I’m also calling bluff on the original machine ever having zero hours. Those Kubota excavators don’t have a simple pop in place hour meter. They’re stored in the computer.

 

[arrow]

Do you sell machines with 0.0 hours? I’m genuinely asking. Most of the “new” machines I’ve seen have 2-3 hours. I expect they do a leak and function check at the factory and they usually drive them on and off the trailer. The local dealer has tractors in crates that they unload with forklifts and put the tires and loader on but all the skid steers and excavators I’ve seen come completely assembled. That machine is small enough that they may load them with forklifts but I’d still expect they do a running check. I wouldn’t be surprised at all if they did swap machines. Changing a quick coupler isn’t necessarily a hard job but why would they bother if they had another machine to sell instead?

It is impossible to have zero hrs
They are driven somewhere at some point.
Delivery, customer try out, display change, operational trial, trailering.
That being said, I have not seen a newly delivered tractor with as many as 7 hrs.
Was the hr meter changed out if the original was malfunctioning and then cannibalized?
There is Info missing that should have been questioned.

 

[arrow]

7 hours is a little bit much for a new machine but I still don’t think they rented that machine. I see zero evidence that machine has been used on a job. There’s zero scratches anywhere on that machine. And that would just be stupid. That machine rents for like $225 a day. Why would you make a new machine used and probably have to discount it by $1000 or more just to make $225? I have no idea how the machine got 7 hours. Maybe a customer started the machine on the lot and it went unnoticed for a while. I’m also calling bluff on the original machine ever having zero hours. Those Kubota excavators don’t have a simple pop in place hour meter. They’re stored in the computer.

No dealer I know of rents out any of their to be sold stock.
We have a couple loaner tractors for when a customer is in a pinch but we do not charge anything for those including delivery and pick up.
Wondering if there was a glitch with the computer.
I just know that the resolve should have been better.
This seems the piece was simply delivered in the same condition as it sat in the other lot.