The city changed our health insurance provider for this year, and so far it's a nightmare. My wife has been getting some pretty expensive COPD medications from a mail order pharmacy and it's cost us nothing. But that pharmacy doesn't take this new insurance that the city says is going to be so great. I got a new insurance ID card for myself, but my wife, covered under the same plan did not. I contacted the insurance company two days before the end of the year and the lady said she send a new card, but we haven't gotten it. I've talked on the phone, after holding 15 to 30 minutes each time, to 3 different people, all of whom claim the card has been send.
Of course we have a different mail carrier almost every day now, and yesterday we didn't get any mail . . . . until a neighbor brought our mail to us because it was put in his box.
