CK20 HST tranny issues

Donnyj · Mar 8, 2006

No doubt if he left my shop and Kioti covered him $390 for loss of use on this repair he would be walking away with no out of pocket expense……

That is what an honest dealer would have done.

I believe Kioti did step up and offer some assistance. I do agree if there is an issue with this part that Kioti should extend the warranty on this particular part and labor. Mathey, I believe alot of your problems also stem from the dealer who worked on it. Sounds like to me they overcharged. Like Jon said, What diag? Remove plug and inspect. Did the dealer offer a parts and labor warranty on the repair? I'm sure they did. I would work it now and see if a failure happens again. Just my opinion. Not trying to make enemies, just stating my opinion.

IH3444 · Mar 9, 2006

HERE, HERE, DITTO. Golden oppertunity for Kioti to step up to the plate and go to bat for one of their tractor owners. 4 year warranty now. Why??? A coupler failure???? That part should be bullet proof, never fail, and the tractor after 10,000 hours should have the same coupler. Maybe coupler engineering, and manufacture is a challange for Kioti. Warranty extended to 4 years? Sales dipping?? I haven't seen any other manufacture follow this lead? I don't even want to hear the blatter about "every part fails", what a cop out! Never read about any other manufacture's coulper between the engine and the hydro unit failing. The Kioti factory should cut a check to Mathey for the repairs, and allow him some time to think over whether to continue will his CK20. Is this company running so close to the edge on corporate profits that a $1000 check is going to make or break them. I must admit that dealer support was also a great part of my decision process when I made my decision on purchasing a new tractor. I was so very close to buying a gear drive DK45S, that I almost did it. I'm also convinced that I would have never had a problem with it also. The difference in the Kioti dealer, and Antietam was part of my decision making process. Well worth the extra $$$ I spent, not to mention the the 18LA loader, fender mounted joy stick, that was the clincher for me. Mathey should also be commended for just stating the facts of the problem with his CK20, and not flaming Kioti, or the dealers. That shows a man with an outstanding character, and well disciplined mind. Hats off to you Mathey!!!!!

Oleozz · Mar 9, 2006

There is a common theme between Mathey and Icisled beside having the same coupler problem and that is they both bought from dealers that are not repairing the tractors. Icisled said his was a big hassle and it sounds like Mathey's repair dealer didn't go out of his way to rush the work or give him any breaks in cost. Is this a problem among all tractor dealers, they only want to service and repair what they sell? I was under the assumption that all Kioti dealers had to honor the warranty if the tractor was bought there or not???

depratt_equip · Mar 9, 2006

( Warranty extended to 4 years? Sales dipping?? I haven't seen any other manufacture follow this lead? )

TYM was the first Mfg to go to a 5 year warranty.... Seems Kioti is following their lead...

( Is this company running so close to the edge on corporate profits that a $1000 check is going to make or break them. )

Like I said above Kioti giving him $390 in loss of use is enough to cover the labor on this bill, or should have been... Seems like Kioti did cover him by allowing $390 and calling it loss of use, but the dealer wanted some more out of him. Its not right at all in my mind for the dealer to do this. Should Kioti talk to the dealer... yes...

Like i said before though, I didn't work on the tractor nor know exactly what they did or who even the dealer is.... so I may be speaking completley out of turn....

Donnyj · Mar 9, 2006

What is the labor rate for repairs. 40? 50? an hour. I still think the dealer stuck it to Mathey more than Kioti did. How long of a job? 8 to 12 hours? I would like to know where the 1,000 out of pocket expenses came from. Maybe Mathey was paying for someone to "learn" how to repair a tractor. Kioti should extend the warranty on that repair. IH, everything does break. Nothing is bullet proof. The part should not have failed, I agree. The part was covered, the labor should have been dang near covered with 390 bucks. I believe the dealer has caused alot of this problem. Oleozz, your right every Kioti dealer should honor the warranty, but your selling dealer should go out of there way just a little bit more. After all, you spent your money with them. Don't you feel like you should be treated just a step higher because you purchased from them? Nothing wrong with that in my opinion.

depratt_equip · Mar 9, 2006

Donnyj

Flat rate is 3.6 hours.... here in kansas we charge $55/hour.... may be higher up there.

We replaced an HST a few years back and it was the easiest job we had ever done.. The CK20 was a breeze to split.

What happend to the HST is the customer didn't chain the tractor down to the trailer and took off from a stop light leaving the tractor rolling backwards down the road. The tractor was in gear so it put the pump into reverse rotation. Anything hydrostat does not like to be pulled, pushed or rolled while in gear....

mathey · Mar 9, 2006

labor rate was $60/hour...

bill states:

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8 hours diagnose noise in hydro, tractor won't move. troubleshoot and teardown to failure, found coupler between main clutch shaft stripped and tore splines off main clutch shaft and hydrostatic unit input shaft, triple split of tractor to remove hydro unit and clutch main shaft.

11 hours replace hydro unit, replace main clutch shaft and reassemble with necessary orings, packings, seals & circlips. replace hydrostatic and hydraulic filters (not covered under warranty, maintenance items) refill hydraulic oil & test -ok

2.5 hours diagnose engine oil leak troubleshoot found tach drive leaking oil soaked coolant hoses too. replace tach drive & gasket and seal in end of tach drive cable replace lower radiator hose and bypass hose refill coolant wash down check oil level.

-5 hours Kioti authorized special case allowance credit due to extended time required to ship parts for this repair

-1.5 hours Kioti authorized special case allowance credit due to extended time required to ship parts for this repair

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Did I pay for them to learn? Most likely yes, but again, without Kioti backing me up to one of their dealers, what was my case? I have no idea what a typical repair timeframe is.

Did I pay a premium for not having bought there originally? I sincerely hope not (other than perhaps being on the back burner time-wise), but then again, who really knows? It's certainly nothing that can be proven or disproven.

Ironically, i'm not upset with the delay in getting it repaired since winter is a typical downtime for us and I did have use of a tractor during that time period. My son was happy since he got to park in the garage for the winter too...

Donnyj · Mar 9, 2006

Bill says 8 hour teardown and inspect. Then why is there 11 hours to replace the unit? They already have it torn down. Right there you were ripped off. I'm in the flate rate repair business. That is called double dipping. No sense in charging another 11 hours to replace something that is already torn down. Agree? Why does it take 2.5 hours to diag an oil leak? Another instance of overcharging. I know I work on autos instead of tractors, but let me give you an example. Ford pays .7 to diag oil leak under warranty. Out of warranty, maybe an hour. I believe a vehicle is much harder to diag an oil leak than a tractor. Agree? I still stand by my first observation. You payed for someone's lack of knowledge. That is not fair and honest business practice. Your dealer caused alot of this problem. Is there a labor guide for out of warranty repairs? Your talking almost 20 hours labor to repair your tractor? /forums/images/graemlins/confused.gif You may have issues with Kioti, and I understand that, but you have bigger issues with that dealer.

depratt_equip · Mar 9, 2006

WOW /forums/images/graemlins/shocked.gif Way over flat rate......

gamble77 · Mar 9, 2006

Wow...I cannot even begin to believe that bill. Here is what I would do...

Contact you Kioti dealer and ask for their Kioti sales rep phone number and talk directly to him. Show him the bill and see what happens.