CK20 HST tranny issues
- Thread starter mathey
- Start date
- Views: 18984
Dodgeram
Gold Member
Mark,
Just got back from a cruise and noticed your thread. That's a bummer man.
Let me know how things turn out.
Tom
Just got back from a cruise and noticed your thread. That's a bummer man.
Let me know how things turn out.
Tom
JayC
Veteran Member
It's been a while now and I was wondering, do you have any news on the problem?
pilonidal
Silver Member
Ditto
Nope, nothing yet....dropped it off last Tuesday, they said they might not get to it until this week...might call in and check later this week
man, you really don't appreciate your tractor until you are without it!
man, you really don't appreciate your tractor until you are without it!
cag
Platinum Member
- Joined
- Feb 27, 2004
- Messages
- 529
- Location
- Ottawa. Ontario, Canada
- Tractor
- Grizzly 660 Kioti DK45SE Cab
Man I sure hope things work out for you and they'll fix it in a short period of time...cag
Well, I do know that I have the same issue that icisled had...my dealer is talking with Kioti to see if they are willing to help defray any/all of the labor costs associated, since this should not have happened...
</font><font color="blue" class="small">( Well, I do know that I have the same issue that icisled had...my dealer is talking with Kioti to see if they are willing to help defray any/all of the labor costs associated, since this should not have happened... )</font>
I sure hope you do get them to help out, but I wouldn't be surprised if they don't since it IS out of labor warranty.
One thing you may read in your warranty, and it's common in tractor warranties, is that there is a possibility that you will be responsible for paying part of the cost of the part. They term it something like a wear and tear thing. I've seen it stated that way on several brand's warranties, so it's no just Kioti.
Fine print. Don't you just love it?
John
I sure hope you do get them to help out, but I wouldn't be surprised if they don't since it IS out of labor warranty.
One thing you may read in your warranty, and it's common in tractor warranties, is that there is a possibility that you will be responsible for paying part of the cost of the part. They term it something like a wear and tear thing. I've seen it stated that way on several brand's warranties, so it's no just Kioti.
Fine print. Don't you just love it?
John
IslandTractor
Super Star Member
- Joined
- Sep 15, 2005
- Messages
- 15,802
- Location
- Prudence Island, RI
- Tractor
- 2007 Kioti DK40se HST, Woods BH
</font><font color="blue" class="small">( there is a possibility that you will be responsible for paying part of the cost of the part. They term it something like a wear and tear thing. I've seen it stated that way on several brand's warranties, so it's no just Kioti.
Fine print. Don't you just love it? )</font>
I could understand a "wear and tear" clause applying to some part that was expected not to last the life of the tractor but this transmission issue seems more like a potential design or manufacturing flaw of some sort. It is admittedly too early to tell as two similar cases do not paint a clear picture but it raises some interesting issues.
Kioti would be wise, given the amount of negative publicity attached to this type of product defect to simply make good on it. In a world with TBN and other internet sources of information being highly important to their marketing of tractors, the potential loss of sales and reputation would far outweigh the relatively small number of "out of warranty" repairs they would need to eat.
Obviously there are limits to this, no one expects a lifetime warranty. However, failure of a major part such as the transmission within 3-5 years, without hint of user abuse or poor maintenance should be considered, especially if and when there are numerous similar/identical failures suggesting a design/manufacturing flaw. The impact on brand loyalty would be important for a company like Kioti that is still trying to establish itself as a major player.
On a related matter, it would be interesting to know just how carefully Kioti monitors this board. They pretty clearly have benefited from a marketing perspective by having an intenet based den of Kioti owners, probably more than any other manufacturer (except PowerTrac) as the "standard" dealer network is relatively weak in comparison to JD, MF and the other orange tractor company. That implies to me that Kioti would also be more at risk than the others if they allow negative opinions to be fostered. I think this may be especially true as TBN users likely multiply their influence by serving as "opinion leaders" with neighbors, friends etc who do not actively engage in the tractor world.
The CK20 transmission may well be no more problematic than the equivalent JD or Kubota transmission. If there is a perception that it is worse however, that would be bad for Kioti sales. To make inroads against the established brands, Kioti needs to foster both the great value and great quality image. Overcoming negative publicity can be difficult once "urban legend" is established (e.g. "the Kioti's are nice machines but they have weak transmissions"). True or not, Kioti would be wise to nip such perceived weaknesses in the bud by simply standing behind the machine. That would turn a negative (eg possible weak tranny) into a real positive (eg Kioti stands by its product even after the warranty expires). If they had to fix ten out of warranty transmissions per year, that would be very very cheap marketing coup if it avoided negative and fostered positive TBN commentary.
Fine print. Don't you just love it? )</font>
I could understand a "wear and tear" clause applying to some part that was expected not to last the life of the tractor but this transmission issue seems more like a potential design or manufacturing flaw of some sort. It is admittedly too early to tell as two similar cases do not paint a clear picture but it raises some interesting issues.
Kioti would be wise, given the amount of negative publicity attached to this type of product defect to simply make good on it. In a world with TBN and other internet sources of information being highly important to their marketing of tractors, the potential loss of sales and reputation would far outweigh the relatively small number of "out of warranty" repairs they would need to eat.
Obviously there are limits to this, no one expects a lifetime warranty. However, failure of a major part such as the transmission within 3-5 years, without hint of user abuse or poor maintenance should be considered, especially if and when there are numerous similar/identical failures suggesting a design/manufacturing flaw. The impact on brand loyalty would be important for a company like Kioti that is still trying to establish itself as a major player.
On a related matter, it would be interesting to know just how carefully Kioti monitors this board. They pretty clearly have benefited from a marketing perspective by having an intenet based den of Kioti owners, probably more than any other manufacturer (except PowerTrac) as the "standard" dealer network is relatively weak in comparison to JD, MF and the other orange tractor company. That implies to me that Kioti would also be more at risk than the others if they allow negative opinions to be fostered. I think this may be especially true as TBN users likely multiply their influence by serving as "opinion leaders" with neighbors, friends etc who do not actively engage in the tractor world.
The CK20 transmission may well be no more problematic than the equivalent JD or Kubota transmission. If there is a perception that it is worse however, that would be bad for Kioti sales. To make inroads against the established brands, Kioti needs to foster both the great value and great quality image. Overcoming negative publicity can be difficult once "urban legend" is established (e.g. "the Kioti's are nice machines but they have weak transmissions"). True or not, Kioti would be wise to nip such perceived weaknesses in the bud by simply standing behind the machine. That would turn a negative (eg possible weak tranny) into a real positive (eg Kioti stands by its product even after the warranty expires). If they had to fix ten out of warranty transmissions per year, that would be very very cheap marketing coup if it avoided negative and fostered positive TBN commentary.
