bindian
Super Member
Last time I had paid for a part at my dealer, and drove into Houston to pick it up, the shipping department was right there in front of me but was being ran by an outside vendor. I waited and waited while these slow pokes worked my part through their system. Very frustrating.I also had issues obtaining Mahindra parts. Took three months to receive a simple rear remote kit. I could have walked into a Kubota dealer and had parts in hand or within 10 days at the most. One has to understand the logistics chain to understand there are multiple break points. Covid is only one piece of the equation - there are several others at play. I was told Mahindra had outsourced their US part distribution channel and was in the process of bringing it back in house. Seems their outsourcing partner did a very poor job thus the change.
Back when Mahindra did it all, the part was there waiting for me to pick up.
hugs, Brandi