Problem with Getting Mahindra Parts

[bindian]

I also had issues obtaining Mahindra parts. Took three months to receive a simple rear remote kit. I could have walked into a Kubota dealer and had parts in hand or within 10 days at the most. One has to understand the logistics chain to understand there are multiple break points. Covid is only one piece of the equation - there are several others at play. I was told Mahindra had outsourced their US part distribution channel and was in the process of bringing it back in house. Seems their outsourcing partner did a very poor job thus the change.

Last time I had paid for a part at my dealer, and drove into Houston to pick it up, the shipping department was right there in front of me but was being ran by an outside vendor. I waited and waited while these slow pokes worked my part through their system. Very frustrating.
Back when Mahindra did it all, the part was there waiting for me to pick up.
hugs, Brandi

 

[bindian]

arrow, play nice huh?
I doubt anyone's writing a tractor book on here?

My larger question is this: if I buy a Mahindra tractor to replace my Kioti, are there certain models I should avoid based on parts issues?
The 3616, 1538, 1640 and a few others are in my size of interest. 4550 is about as big as I'll go.

A good rule of thumb is to buy more tractor than you need. Worst rule of thumb is buying too little a tractor than you need. These are the ones that get tore up.

I am not up on all the models you mentioned, but research and seat sitting is always good. Get to know your local dealers parts and service managers. These are the guys that can help in your research. From time to time, when they help save me time and $$$, I bring them Kolaches and donuts. If they let you, get to know the mechanics too.
hugs, Brandi

 

[kantuckid]

I'm now looking @ Mahindra 3540 as one choice that gets me more FEL and a couple of Kioti's too. There are no "local anything" here, after all it's not Texas...

 

[bindian]

I'm now looking @ Mahindra 3540 as one choice that gets me more FEL and a couple of Kioti's too. There are no "local anything" here, after all it's not Texas...

That sucks. It sure ain't Texas.
hugs, Brandi

 

[priberc]

The JIT mantra has come home to bite the consumer.

Just in time has bit everyone...consumer industry it matters not. Expect to see parts stocking rates and warehousing change in the year ahead. The 1% are losing money.....they will see that that situation changes asap

 

[priberc]

Typically at my work place the JIT program turns into JRO...just ran out.

You are forgetting the oft repeated..... "we expect the delivery to show up anytime"

 

[priberc]

Just in time has bit everyone...consumer industry it matters not. Expect to see parts stocking rates and warehousing change in the year ahead. The 1% are losing money.....they will see that that situation changes asap

Now why was the reference to the people at the top of the food chain losing money and my expectation that they will see a change in warehousing stocking rates change asap moderated?

 

[duffer]

My larger question is this: if I buy a Mahindra tractor to replace my Kioti, are there certain models I should avoid based on parts issues?
The 3616, 1538, 1640 and a few others are in my size of interest. 4550 is about as big as I'll go.

Based on what I've seen here on this board, you rarely find any major issues with the 2538/2638 models. I've had one for 5 years, 1500 hours and never a drive train problem. They also make the same series in 40hp & 45hp models if you need a few more ponies.

Only issues I've had to date was updating the ECU program (about 3+ yrs ago) and replacing a hydraulic seal on the FEL. Regular maintenance is the key to keeping your vehicles in good working order.

I work the tractor pretty hard, and it always performs great. Just my experience on this model.

 

[jeepcj7]

Mahindra in general developed a reputation for poor NA aftersales support within the industry well before COVID. They are not a bad product but if you can't get parts or service it becomes a huge inconvenience.

 

[Ledgemere Farm]

Based on what I've seen here on this board, you rarely find any major issues with the 2538/2638 models. I've had one for 5 years, 1500 hours and never a drive train problem. They also make the same series in 40hp & 45hp models if you need a few more ponies.

Only issues I've had to date was updating the ECU program (about 3+ yrs ago) and replacing a hydraulic seal on the FEL. Regular maintenance is the key to keeping your vehicles in good working order.

I work the tractor pretty hard, and it always performs great. Just my experience on this model.

The 15-16 series and Max are very good as well. They’re essentially the old 90sCub Cadets and Case-IH Mitsubishi tractors with updates.

 

[priberc]

Mahindra in general developed a reputation for poor NA aftersales support within the industry well before COVID. They are not a bad product but if you can't get parts or service it becomes a huge inconvenience.

I like the product....very good so far. But you are right the few parts I have had to order have been long in coming. With one very bad misfire on what was sent. IE an upgraded replacement part that needed a different ,and specialized, mount. Part arrived 4 weeks then mount 5-6 weeks later

 

[hornett22]

I have a 1626 so I haven't needed anything. I ordered the front driveshaft dust boot a few months ago and haven't heard anything but I think that's just the particular dealer in general.

I need to call one of the big dealers and see what they say.

 

[PBinWA]

Part of the problem is that Mahindra doesn't seem to support their dealer network very well. Out here on the west coast the dealers are always changing and that doesn't make for re-assuring customer service.

I recently got a used Kioti and have been pleasantly surprised at how good the dealer network in my area has been.

 

[arrow]

Part of the problem is that Mahindra doesn't seem to support their dealer network very well. Out here on the west coast the dealers are always changing and that doesn't make for re-assuring customer service.

That hasn't been our experience here in the East.
2 yrs ago, we needed 102 parts for a Mahindra cabbed tractor that had a tree fall on it.
Got every single part and had more trouble with the insurance company holding things up than anything else.
Mahindra was extremely helpful and has shown this to be a regular experience with the dealership I work at.
Of course covid has created a giant skid mark on all goods and services and now we also are having some issues depending on the parts.

Another issue that has surfaced is because freight charges have gone through the roof.
Some dealers have been reluctant to order parts until they get to the quota point of free or reduced freight charges.

This delays the part and angrys the customer.
Not smart in my mind but everyone is trying to make a buck at the expense of the consumer of course.
It's like a "new normal" and truly maddening if you're trying to run a business.

I'm glad you have a better experience with your Kioti dealer.
One of our cooperating associates owns a Kioti delaership close by.
Contrary to your good fortune, he's pulling his remaining hairs out by what he is going through with Kioti.

 

[Ledgemere Farm]

Part of the problem is that Mahindra doesn't seem to support their dealer network very well. Out here on the west coast the dealers are always changing and that doesn't make for re-assuring customer service.

I recently got a used Kioti and have been pleasantly surprised at how good the dealer network in my area has been.

That sounds like Massey Ferguson where I live. I’m always driving around saying “there used to be a Massey deakersh there…” I feel your pain.