Ok whats wrong with this pic

powerstroke444e · Jan 27, 2011

jlsmith
I have followed this thread and really would like to say you are a top notch. I think you handled this very professionally.

jlsmith · Jan 28, 2011

powerstroke444e said:
jlsmith
I have followed this thread and really would like to say you are a top notch. I think you handled this very professionally.

Thanks so much. Well the customer didnt show up yesterday (no phone call or anything) so maybe he will come in today. I know alot of yall are ready to pop a top when then final outcome is here so i will keep you posted and share one with yall when it happens.:thumbsup:

sixdogs · Jan 28, 2011

jlsmith said:
Thanks so much. Well the customer didnt show up yesterday (no phone call or anything) so maybe he will come in today. I know alot of yall are ready to pop a top when then final outcome is here so i will keep you posted and share one with yall when it happens.

Be careful, no pick up and no call smellls fishy. Chain that puppy down or bring inside over the weekend.
This thread is long enough without without a bad ending such a stolen tractor, stopped check or contested charge.

On the beer thing, you are way late to the party.
We already popped the top when the company rep didn't blink and the second when you told him cash only.

The third, and my best Rolling Rock, is set aside for the inevitable happy ending.
Picked up some popcorn today so all will be good on this end.

CBW1999 · Jan 28, 2011

sixdogs said:
On the beer thing, you are way late to the party.
We already popped the top when the company rep didn't blink and the second when you told him cash only.

The third, and my best Rolling Rock, is set aside for the inevitable happy ending.
Picked up some popcorn today so all will be good on this end.

Sounds like this thread is going to get more viewers than the Super Bowl!!!! I suggest a "bucket party"!!! :thumbsup::thumbsup:

'Bota burgers and Dogs hot out of the bucket...beer cold in the snow- ahhh nothing better (and yes, i'm sure this voided the bucket warranty- but that is ok. I hear there is a dealer in TX that has an in with the manufacturer rep

)

blueriver · Jan 28, 2011

jlsmith said:
Thanks so much. Well the customer didnt show up yesterday (no phone call or anything) so maybe he will come in today. I know alot of yall are ready to pop a top when then final outcome is here so i will keep you posted and share one with yall when it happens.:thumbsup:

I started drinking the day you started this ... haven't been sober since!!!!!!!!

Gale Hawkins · Jan 28, 2011

A lock down sounds like a good idea unless they would break in to get it.

However if the owner had insurance it might insure you got paid.

jlsmith · Jan 28, 2011

blueriver said:
I started drinking the day you started this ... haven't been sober since!!!!!!!!

:laughing::laughing::laughing:

Now the plot thickens. How hes mad cuz he called today and wanted to pay by cc (knowing I already told him we couldnt do that) over the phone and with a cc we dont accept. He slamed the phone down and i havent heard from him since.

blueriver · Jan 28, 2011

jlsmith said:
:laughing::laughing::laughing:

Now the plot thickens. How hes mad cuz he called today and wanted to pay by cc (knowing I already told him we couldnt do that) over the phone and with a cc we dont accept. He slamed the phone down and i havent heard from him since.

STAND FIRM !!! Cash only ... and hope you have a counterfeit pen to check the cash!!!

Gale Hawkins · Jan 28, 2011

While he may not have the money a CC purchase is TOO easy to dispute for him to pass up I expect.

Oldstuff · Jan 28, 2011

Like someone else said - DO NOT LEAVE IT OUTSIDE WHERE HE COULD COME BY AT NIGHT AND GET IT. I know someone with a tire shop and the customer came by after hours and took it with the new tires on it. He never did get payment as they gave him a fake name and the license plate on the car turned out to be stolen.
Oldstuff

Hooked_on_HP · Jan 28, 2011

How long do you have to have it in your possession before you can file a mechanics lien. I would also charge storage from the day he was notified the tractor was ready to be picked up. I would also contact your local police dept. and give them a heads up on what is going on in case he tries something shady. This way its not his word against yours. You have been more than fair with this person and he still isn't happy and there is no way to make him happy without doing the work for free, So now it's time to show him your other side.
Bill

Scotty370 · Jan 28, 2011

Like I said earlier, inside, or covered and locked, in an impound lot! I might even 'brush-up' on my "Mechanic's Lien" law options. And as a last resort, (especially if your in a small town), notify law enforcement that there is an issue 'brewing' that may escalate.......~S

Edit: Wow! Do great mind think alike? I was up-staged while typing.......~S

sixdogs · Jan 28, 2011

Lot of drama in this thred.
In retrospect, it will be a piece of cake.

Scotty370 · Jan 28, 2011

sixdogs said:
Lot of drama in this thred.
In retrospect, it will be a piece of cake.

I hope your right, but this person seems to be crossing the line of 'reasonability'.........

Robb71 · Jan 28, 2011

I wouldn't want to take the man's credit card either, but assuming he has one of the brands you accept, can you refuse without jeopardizing your merchant agreement?

dourobob · Jan 28, 2011

jlsmith said:
Now the plot thickens. How hes mad cuz he called today and wanted to pay by cc (knowing I already told him we couldnt do that) over the phone and with a cc we dont accept. He slamed the phone down and i havent heard from him since.

My wife and I run a small B&B and our credit card company told us to get a Guest Signature on our receipts. If we had a particularly "dodgy" guest, they suggested we include a phrase like the following above the signature

"I understand and agree to the charges and I will not challenge this billing with _ _ _ _ (the card company - VISA, MC , AE etc)"

Might help to get this behind you, but I do agree that having this guy bring cash and ride off into the sunset would be my preferred option.

jlsmith, I admire your business ethics and wish you well.

Bob

blueriver · Jan 28, 2011

Robb71 said:
I wouldn't want to take the man's credit card either, but assuming he has one of the brands you accept, can you refuse without jeopardizing your merchant agreement?

Will not jeopardize the MA ... every merchant reserves the right... "Refuse acceptance of the card" go with cash all the way.

Mike Costello · Jan 28, 2011

Robb71 said:
I wouldn't want to take the man's credit card either, but assuming he has one of the brands you accept, can you refuse without jeopardizing your merchant agreement?

I would think his Merchant card agreement would have nothing to do with refusing to take a credit card. If that were the case there would be an awful lot of fraud going on out there. Every businees would be wide open for all kinds of crap.
There were plenty of times (automotive repair) I refused all methods of payment except cash, especially in deals such as this. Furthermore, to prevent stalling and bring an end to the problem, I advised the customer storage fees would begin to accrue within 24 hours. It was always amazing how fast the bucks showed up. Cash only--this whole saga has "red flags" plastered all over it. Mike.

blueriver · Jan 28, 2011

dourobob said:
My wife and I run a small B&B and our credit card company told us to get a Guest Signature on our receipts. If we had a particularly "dodgy" guest, they suggested we include a phrase like the following above the signature

"I understand and agree to the charges and I will not challenge this billing with _ _ _ _ (the card company - VISA, MC , AE etc)"

Might help to get this behind you, but I do agree that having this guy bring cash and ride off into the sunset would be my preferred option.

jlsmith, I admire your business ethics and wish you well.

Bob

Bob ... good thought. Our prints out of the machine ... "All sales final. All sales as-is with no exceptions" ... has yet to be challenged.

Robb71 · Jan 28, 2011

blueriver said:
Will not jeopardize the MA ... every merchant reserves the right... "Refuse acceptance of the card" go with cash all the way.

Mike Costello said:
I would think his Merchant card agreement would have nothing to do with refusing to take a credit card. If that were the case there would be an awful lot of fraud going on out there. Every businees would be wide open for all kinds of crap.
There were plenty of times (automotive repair) I refused all methods of payment except cash, especially in deals such as this. Furthermore, to prevent stalling and bring an end to the problem, I advised the customer storage fees would begin to accrue within 24 hours. It was always amazing how fast the bucks showed up. Cash only--this whole saga has "red flags" plastered all over it. Mike.

I was trying to avoid being blunt, but here is the rule from MasterCard.

http://www.merchantservice.com/university/resource/rules/MERC-Entire_Manual.pdf

5.6.1 Honor All Cards
A Merchant must honor all valid Cards without discrimination when properly presented for payment. A Merchant must maintain a policy that does not discriminate among customers seeking to make purchases with a Card. A Merchant that does not deal with the public at large (for example, a private club) is considered to comply with this rule if it honors all valid and properly presented Cards of Cardholders that have purchasing privileges with the Merchant.

Visa's rule:

http://www.merchantservice.com/university/resource/rules/rules_for_visa_merchants.pdf

2. Honor the Choice
If the customer indicates that he or she wants to pay with a Visa card, the merchant must make sure that choice is honored. A merchant is allowed to steer the customer to other forms of payment, but cannot confuse or mislead the customer or omit important information in the process. In other words, the choice is ultimately the customer's. A transaction can only be processed as something other than Visa if the customer has selected another form of payment. However, if a customer chooses Visa, it must be processed as a Visa transaction.