Massey Ferguson nightmare

[Bag Man]

I purchased a new MF 4709 this year from my local dealer. Everything has malfunctioned from the cheap chain stabilizer, cheap linkage,lift,computer,clutch,steering motor,brakes etc. This tractor was made for cutting hay,if it will run,not for normal agricultural purposes.
The most disappointing thing is after 5 months,Massey Ferguson corporate or my dealer will stand behind the tractor. All I hope is none of you will make the same mistake I did. Do it right the first time. Buy a real tractor not a Massey Ferguson.

 

[jimmyhouser]

I purchased a new MF 4709 this year from my local dealer. Everything has malfunctioned from the cheap chain stabilizer, cheap linkage,lift,computer,clutch,steering motor,brakes etc. This tractor was made for cutting hay,if it will run,not for normal agricultural purposes.
The most disappointing thing is after 5 months,Massey Ferguson corporate or my dealer will stand behind the tractor. All I hope is none of you will make the same mistake I did. Do it right the first time. Buy a real tractor not a Massey Ferguson.

Write agcoanswers. They will make it right. Find it on the main site.

 

[Bag Man]

I have called Agco once and sent 3 letters with no response or resolution from Agco or my dealer. An experience like this will break a farmer! Never again. Thanks for your advice.

 

[coldsteelva]

You joined this (small/compact) tractor enthusiast site for the sole purpose of bashing and badmouthing the manufacturer of a large ag tractor? I guess we'll take your 'advice' with a large grain of salt.

 

[Bag Man]

The truth is not bashing. I pray nobody on this forum has to experience what I have.

 

[JWR]

I purchased a new MF 4709 this year from my local dealer. Everything has malfunctioned from the cheap chain stabilizer, cheap linkage,lift,computer,clutch,steering motor,brakes etc. This tractor was made for cutting hay,if it will run,not for normal agricultural purposes.
The most disappointing thing is after 5 months,Massey Ferguson corporate or my dealer will stand behind the tractor. All I hope is none of you will make the same mistake I did. Do it right the first time. Buy a real tractor not a Massey Ferguson.

Where are you ? Hard to imagine the dealer is not supportive having just sold you as new tractor. I had numerous problems in 2011 with a MF 2660 which could easily lead to a "lemon" description. In the long run every problem was corrected and every issue solved. AGCO made it right but it took a long time & part of that was my awkward situation being 300 miles from the farm and the tractor & only able to be there once month.

So back to your situation: 1) The dealer has to support you. If he doesn't go to another dealer as AGCO is going to reimburse any dealer the same no matter whether they sold it or not. 2) As the other guy said DO CONTACT AGCO answers people and pursue it that way too. 3) Absolutely insist on direct contact with the regional service representative. They have the horsepower to get done what ever needs to be done and money behind it for warrantee work if need be.

Finally, I'm sure you are worse than frustrated, but a whizzing contest will not help in dealing with the dealer, the AGCO rep or anyone else. And, if it was that bad, why didn't you take it back and get a refund?

 

[TSO]

Do you have a warranty on the machine? Have they been fixing the issues?

 

[Bag Man]

Where are you ? Hard to imagine the dealer is not supportive having just sold you as new tractor. I had numerous problems in 2011 with a MF 2660 which could easily lead to a "lemon" description. In the long run every problem was corrected and every issue solved. AGCO made it right but it took a long time & part of that was my awkward situation being 300 miles from the farm and the tractor & only able to be there once month.

So back to your situation: 1) The dealer has to support you. If he doesn't go to another dealer as AGCO is going to reimburse any dealer the same no matter whether they sold it or not. 2) As the other guy said DO CONTACT AGCO answers people and pursue it that way too. 3) Absolutely insist on direct contact with the regional service representative. They have the horsepower to get done what ever needs to be done and money behind it for warrantee work if need be.

Finally, I'm sure you are worse than frustrated, but a whizzing contest will not help in dealing with the dealer, the AGCO rep or anyone else. And, if it was that bad, why didn't you take it back and get a refund?

The dealer has been fixing most of the problems as they arise. The problem is, they continue to arise. The down time throughout the planting season caused me to not get my crop planted when conditions were good. I attempted planting in the mud. This failed.
The dealer would not send a loaner even after I requested one. The dealer also has not offered to take it back,trade or refund.
Finally when my neighbor finished planting he lent me his tractor. To late in the season to accomplish anything.

 

[atsah]

I purchased a new MF 4709 this year from my local dealer. Everything has malfunctioned from the cheap chain stabilizer, cheap linkage,lift,computer,clutch,steering motor,brakes etc. This tractor was made for cutting hay,if it will run,not for normal agricultural purposes.
The most disappointing thing is after 5 months,Massey Ferguson corporate or my dealer will stand behind the tractor. All I hope is none of you will make the same mistake I did. Do it right the first time. Buy a real tractor not a Massey Ferguson.

Anytime I have called AGCO they have taken care of any issue I had.. If you have had the problems you say you have, they should have replaced the tractor a long time ago..

 

[Bag Man]

Anytime I have called AGCO they have taken care of any issue I had.. If you have had the problems you say you have, they should have replaced the tractor a long time ago..

I agree. Every farmer or Ag supply dealer I have discussed this with cannot believe MF and the dealer have hung me out to dry. MF not correcting the problem shocks me. I have learned over the past months,the dealer has a history of treating customers this way. Good things happen to good people!

 

[atsah]

Have you sent AGCO a message on the website at all? I would send it again because you never know who is going to read it.. I have found that one person will read it and do nothing and the next person will do there job and might help you out..

 

[cdaigle430]

I purchased a new MF 4709 this year from my local dealer. Everything has malfunctioned from the cheap chain stabilizer, cheap linkage,lift,computer,clutch,steering motor,brakes etc. This tractor was made for cutting hay,if it will run,not for normal agricultural purposes.
The most disappointing thing is after 5 months,Massey Ferguson corporate or my dealer will stand behind the tractor. All I hope is none of you will make the same mistake I did. Do it right the first time. Buy a real tractor not a Massey Ferguson.

Sounds like a stealership customer satisfaction issue to me.

 

[radios1]

I purchased a new MF 4709 this year from my local dealer. Everything has malfunctioned from the cheap chain stabilizer, cheap linkage,lift,computer,clutch,steering motor,brakes etc. This tractor was made for cutting hay,if it will run,not for normal agricultural purposes.
The most disappointing thing is after 5 months,Massey Ferguson corporate or my dealer will stand behind the tractor. All I hope is none of you will make the same mistake I did. Do it right the first time. Buy a real tractor not a Massey Ferguson.

WOW, it seems like they cut quality drastically to cut costs, at least on the new models, and it bit them hard in the butt!..

 

[5030]

Aren't they made in Brasil or some offshore country?

From what I read, they are a tier 4 final, common rail, computer engine and every make is having teething issues, not just Massey. I'm curious in as much as you say you farm... I would presume you have / had another tractor then, where did it go?

 

[Bag Man]

I still have an older Massey. It works. This is my 4th MF.
It is the newer computer/electronic tractor. If this is not corrected soon,I am thinking of buying a used John Deere 7310.
It sounds crazy but if I don’t start planning for next year, I will be behind the eight ball again.

 

[Bag Man]

I actually called twice. The last time I talked to a lady in customer service. She instructed me to e-mail the complaint. That was about a month ago.

 

[fried1765]

I actually called twice. The last time I talked to a lady in customer service. She instructed me to e-mail the complaint. That was about a month ago.

I have no plans to buy another tractor, but your experience would make me very wary of buying anything painted Massey red.

 

[atsah]

I have no plans to buy another tractor, but your experience would make me very wary of buying anything painted Massey red.

I agree, that is just not right.. It's one thing for a homeowner to get a lemon and the dealer not take care of it but this is a guy that depends on the thing to make money, no good..

Some of these company's are so big that they get the untouchable attitude, the internet is our source of power.. Opening a thread as the OP has is a good thing.. When people are searching for a particular brand and they see this type of thing several times they may think twice before buying that brand, I know I would..

 

[JWR]

Aren't they made in Brasil or some offshore country?

From what I read, they are a tier 4 final, common rail, computer engine and every make is having teething issues, not just Massey. I'm curious in as much as you say you farm... I would presume you have / had another tractor then, where did it go?

My MF 2660 was made in Brazil (as were the whole 2650/60/70/80 series.) The good news is they were made heavy as all H and solid in the old-school tradition. However, there was apparently NO quality control leaving the factory, dealers got some of the things fixed but were caught in a lurch too. Frankly one hideous mess until the bugs were worked out. Once the bugs were all fixed it has been a super machine and I went from vocal critic to a fan of it.

My Perkins 4cyl diesel on the 2660 is probably the most reliable engine I ever bought on anything.

Again 2nd hand, but from what I've heard from MF users (and Kubota too) the engine (even the newer ones meeting Tier4) have not been their main problems -- rather the engines have been pretty good and other issues have been more dominant.

My understanding is that the newer series machines (e.g. your 4700 series and also the 4600 series) are made somewhere else -- not Brazil. I doubt/would be shocked if ANY were made in the USA. Almost none are these days. At one point the rumor mill said that these newer series machines were going to be made in Japan like the smaller subcompact Masseys, but then others claimed NO, not true. I am not sure. Others will probably come on here and tell us all.

 

[WranglerX]

My MF 2660 was made in Brazil (as were the whole 2650/60/70/80 series.) The good news is they were made heavy as all H and solid in the old-school tradition. However, there was apparently NO quality control leaving the factory, dealers got some of the things fixed but were caught in a lurch too. Frankly one hideous mess until the bugs were worked out. Once the bugs were all fixed it has been a super machine and I went from vocal critic to a fan of it.

My Perkins 4cyl diesel on the 2660 is probably the most reliable engine I ever bought on anything.

Again 2nd hand, but from what I've heard from MF users (and Kubota too) the engine (even the newer ones meeting Tier4) have not been their main problems -- rather the engines have been pretty good and other issues have been more dominant.

My understanding is that the newer series machines (e.g. your 4700 series and also the 4600 series) are made somewhere else -- not Brazil. I doubt/would be shocked if ANY were made in the USA. Almost none are these days. At one point the rumor mill said that these newer series machines were going to be made in Japan like the smaller subcompact Masseys, but then others claimed NO, not true. I am not sure. Others will probably come on here and tell us all.

Might look for country of origin sticker, my GC 1715 made by Iseki (a Japanese company) was assembled in Indonesia...

Dale