Introduction, RK Purchasing Team, Brian Evans

[fried1765]

I've said this several times, but I'll repeat. I hope RK is successful. I have no desire to belittle the brand. TYM has been making tractors for a long, long time. They aren't going anywhere.

But then, that's not the topic of discussion here. It's seller support that's in question.

I have three colors of tractors. They have all three had their problems. If you "search" my threads here you can find several examples of that, which I documented in detail within those threads.

There are many different approaches to entering threads here on TBN. I never, ever start with a brand forum. Each time I come here I go to "My Home" first to read responses to threads I've posted on since last being here. Second stop, if time allows, is "Today's Posts". I go there to look thru the daily topics that come up. I join in any I feel like. I never, ever look to see what forum the particular thread is in. That, to me, is brand bias.

In the case of RK tractors. If only owners of RK tractors posted on threads in the RK Forum the sound of crickets would be deafening. And those threads would miss a lot of valuable input.

^^^^^^^ well said!

 

[cruffleluficus]

Yes, but it's not just RK it's on all the so call "off" or "minor" brands seems that some people have to try and belittle anything but their brand, doesn't matter if it's tractors or trucks cars, phones what ever they have is the best and anyone that doesn't buy the same is an idiot and will regret their purchase.

Maybe a little OT, but that reminded me of one time last year, I was out riding my motorcycle and I stopped to get some gas. There was a guy at the pump opposite of me looking at my bike (it's a BMW R1200GS), and we start talking and he says hes had lots of Harleys, but he's never tried one of those "off brands". I kind of LOL'ed a little, and just went on my way.

I just got my first tractor yesterday-an RK24. I don't have anything to compare it to other than garden tractors, but everything looks and feels very solid, and the tractor guy at my store did a really good job and had answers for all of my questions. I guess only time will tell, but so far I haven't heard much buyer's remorse from many people.

 

[DonRybak]

ovrszd, I too sometimes reply to questions on the other brand forums if i think it might be of some use to their issue. But when gunny asked if he wondered if the unlevel bucket issue was going to be addressed I think he was looking for a response from Brian or someone from corporate. I'm sorry but I fail to see where your reply of "no" added anything of value to his question. I guess we just have different values of what helps a person's issue.

 

[ovrszd]

ovrszd, I too sometimes reply to questions on the other brand forums if i think it might be of some use to their issue. But when gunny asked if he wondered if the unlevel bucket issue was going to be addressed I think he was looking for a response from Brian or someone from corporate. I'm sorry but I fail to see where your reply of "no" added anything of value to his question. I guess we just have different values of what helps a person's issue.

And we'll wait with bated breath for a valuable response to his question.

 

[airbiscuit]

Maybe a little OT, but that reminded me of one time last year, I was out riding my motorcycle and I stopped to get some gas. There was a guy at the pump opposite of me looking at my bike (it's a BMW R1200GS), and we start talking and he says hes had lots of Harleys, but he's never tried one of those "off brands". I kind of LOL'ed a little, and just went on my way.

I guess if it doesn't vibrate, it's not a motorcycle

 

[airbiscuit]

ovrszd, I too sometimes reply to questions on the other brand forums if i think it might be of some use to their issue. But when gunny asked if he wondered if the unlevel bucket issue was going to be addressed I think he was looking for a response from Brian or someone from corporate. I'm sorry but I fail to see where your reply of "no" added anything of value to his question. I guess we just have different values of what helps a person's issue.

And we'll wait with bated breath for a valuable response to his question.

After reading many of Ovrszd's posts, I find them to be pretty logical, rational and grounded. I will be watching this thread to see how many posts from now there is a definitive answer to that question.

 

[ovrszd]

After reading many of Ovrszd's posts, I find them to be pretty logical, rational and grounded. I will be watching this thread to see how many posts from now there is a definitive answer to that question.

Me too.

 

[fried1765]

After reading many of Ovrszd's posts, I find them to be pretty logical, rational and grounded. I will be watching this thread to see how many posts from now there is a definitive answer to that question.

Me too!

 

[LS Tractor Owner]

Ok, now have my attention.... Hope we find out....

 

[Diggin It]

I'm sorry but I fail to see where your reply of "no" added anything of value to his question.

It's an observation based on a number of previous posts on the issue that have gone without reply, let alone a real answer.

 

[kevin37b]

There was RK TRACTOR GUY , gone . It appears Brian is not responding . Lot of hype early , not so much now . This could work , but I am sure the CEO has never been on a tractor , probably never will . Lot of good tractors out there in the modern world . When I was young a CUB was a cut . Buying a tractor is mucho $$$$$ , for a homeowner . I would only buy from a dealer with a shop and a personal talk about repairs , warranty and said transportation . Kevin .

 

[brianevans]

I was out of the office last week some with meetings and traveling. I plan to check this forum and respond as often as my other duties allow. Please give me the benefit of the doubt that we'll get answers to questions and not immediately assume the worst.

Our CEO owns a 37S and and a 74PSC and his family farm is over 12,000 row crop acres in this and surrounding counties. He's familiar with farm equipment. His father (former CEO) owns 3 RK55s that operate on his several farms across the country. The leadership at RK "eats what they cook" when it comes to product. Heck, I've never even seen Alex in anything but blue jeans and boots.

We met with the top leadership at TYM last week (part of why I was out) and brought up the unlevel loader issue. I'm sure you all understand there is a lot that goes into a fix like this, it isn't something that can be fixed overnight. It is a big deal though and we are working on it.

 

[brianevans]

Hello Brien
I would like to welcome you here as well.:welcome:
I have a RK24 with about 110 hrs. on it and I知 very satisfied with it. But, there痴 always a but involved, I would like to see an owner痴 manual in good American English. It is a little hard to understand in some places, ie. Page 5-6 (When is loader installed, the turn clock-wise valve cock. Also when loader is not installed, turn counter clock-wise valve cock.). Also a repair/maintenance manual with a parts list would be very helpful.
I may have an older owners manual because mine doesn稚 have section 8 and is in a slightly different configuration.
Again welcome and thanks for helping with our problems.
Joe:thumbsup:

We're working on revising the manuals as we speak (type). Better manuals is high on the list of things that need to get fixed.

 

[lilranch2001]

I was out of the office last week some with meetings and traveling. I plan to check this forum and respond as often as my other duties allow. Please give me the benefit of the doubt that we'll get answers to questions and not immediately assume the worst.

Our CEO owns a 37S and and a 74PSC and his family farm is over 12,000 row crop acres in this and surrounding counties. He's familiar with farm equipment. His father (former CEO) owns 3 RK55s that operate on his several farms across the country. The leadership at RK "eats what they cook" when it comes to product. Heck, I've never even seen Alex in anything but blue jeans and boots.

We met with the top leadership at TYM last week (part of why I was out) and brought up the unlevel loader issue. I'm sure you all understand there is a lot that goes into a fix like this, it isn't something that can be fixed overnight. It is a big deal though and we are working on it.

Not that I have a roast in this pot, but most TBN'ers are a impatient lot Brian, thanks for giving everyone an update!.

Now if you can get someone to "fix" the Fort Wayne store, it would make me a happy camper, instead I drive 30 miles to Decatur, rather than 10 miles to the Fort that I drive by every time I drive into Fort Wayne.

 

[brianevans]

Brian welcome to the Forum. I recently found the forum after a recent purchase of a RK24 in the Glasgow, Kentucky Store that just opened this year. I found the manager there to be very helpful and did a good job. The tractor has 40 hours on it now and I have really got a lot of work done with it. I will say I have found with the grapple and backhoe attachment it is a very different machine than without the backhoe attachment. That attachment seems to make a nice improvement on the way the tractor handles with a load on the FEL. I keep waiting for the Glasgow store to get some pallet forks in, I would like to look a those.

The grapple absolutely needs a counterbalance of some sort on the back of the tractor for maximum effectiveness.

Pallet forks will be in soon, we completely ran the vendor out of stock on them. Sold everything they had.

 

[cjoffutt]

Not that I have a roast in this pot, but most TBN'ers are a impatient lot Brian, thanks for giving everyone an update!.

Now if you can get someone to "fix" the Fort Wayne store, it would make me a happy camper, instead I drive 30 miles to Decatur, rather than 10 miles to the Fort that I drive by every time I drive into Fort Wayne.

I think the Logansport store would rank ahead of any other store that needs 'fixed'. I lost my car in the parking lot the other day there. Turned out it was just in one of the massive potholes that they've yet to fix in the last 7-ish years they've been at that location. Or the numerous tiles inside the actual store that are torn up/missing that they cannot seem to fix/replace. Add that the carts almost always never have (4) functioning wheels or child seat to put my kid, almost makes me not want to go in there.

But have no fear, the owner, RSM/DSM, whatever he is has no issues flying in once a month in his nice shiny helicopter.

 

[brianevans]

I think the Logansport store would rank ahead of any other store that needs 'fixed'. I lost my car in the parking lot the other day there. Turned out it was just in one of the massive potholes that they've yet to fix in the last 7-ish years they've been at that location. Or the numerous tiles inside the actual store that are torn up/missing that they cannot seem to fix/replace. Add that the carts almost always never have (4) functioning wheels or child seat to put my kid, almost makes me not want to go in there.

But have no fear, the owner, RSM/DSM, whatever he is has no issues flying in once a month in his nice shiny helicopter.

I have passed on your concerns to our store operations team.

 

[JLH4]

We're working on revising the manuals as we speak (type). Better manuals is high on the list of things that need to get fixed.

Thanks for the quick reply.:drink:
Joe

 

[cjoffutt]

I have passed on your concerns to our store operations team.

Thanks. Will be curious to see what response if any you get, as anyone that says anything locally never gets a response back.

 

[gunny0628]

Brian

Thank you for the responses and replies. It’s a breath of fresh air.