kioti warranty

[Batche33]

Well said "ouch"
Your bill here would have been $0 for the first 50 hour service.
And any full service after that would be $362.29 give or take a little (cost of fluids)

Becky
Batchelder Sales

 

[headachers]

Received a call from Kioti today to promote good faith they are sending me a ck. for $75. & will be in contact with the dealer . The money is not that big of a deal we all know that, its what happens after the sale when you need support either from a dealer or manufacture . Would this have ended this way without TBN ? Anyway thanks all ,need to send a ck. to red cross, i bet you can guess for how much. regards jim

 

[wallace]

NOW LETS SEE ANYONE SAY KIOTI AND MOST OF THEIR DEALERS DON'T STAND BEHIND THEIR KIOTI PRODUCT! /forums/images/graemlins/grin.gif

TO EVERONE INVOLVED IN THIS POST THANK YOU FOR EVERYTHING!

ALSO THANK YOU KIOTI FOR SHINNING SOME LIGHT ON THIS ISSUE. /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif

 

[KiotiJohn]

</font><font color="blue" class="small">( Received a call from Kioti today to promote good faith they are sending me a ck. for $75. & will be in contact with the dealer . The money is not that big of a deal we all know that, its what happens after the sale when you need support either from a dealer or manufacture . Would this have ended this way without TBN ? Anyway thanks all ,need to send a ck. to red cross, i bet you can guess for how much. regards jim )</font>
Yes, I think it might have ended the same way had you made another attempt to find the right person to contact. Kioti has had a reputation for taking care of problems, some even after the warranty had run out, without charging.
Some of the comments in this thread lead some to believe that Kioti does not honor their warranty. This couldn't be further from the truth as has been attested to many times in this forum. I can remember several posts where someone had something fixed for free after the warranty had gone out. Kioti certainly didn't have to go that far.
Thank you for keeping us abreast of the situation, and I know you'll continue to really enjoy your Kioti as much as I have enjoyed mine!
John

 

[Dodgeram]

That's what we wanted to hear. Seems Kioti is standing behind their product.

 

[Dargo]

</font><font color="blue" class="small">( Some of the comments in this thread lead some to believe that Kioti does not honor their warranty. This couldn't be further from the truth as has been attested to many times in this forum. )</font>

C'mon now John, be fair now, I never once expressed anything except 100 percent confidence that Kioti would do the right thing and, that Kioti corporate in fact does care how their customers are treated. Was I right on this one?? /forums/images/graemlins/cool.gif What do you think? I personally never expressed any doubt at all about Kioti taking care of their customers, and I had absolutely no sarcasm at all either. Only a pure conviction that Kioti would do the right thing. I didn't knock you off of your chair now, did I? /forums/images/graemlins/wink.gif

 

[VictorW]

Glad to hear that Kioti is taking care of the problem and letting us all know the outcome. You just needed the right person at Kioti to deal with and to solve your problem. I truely believe they stand behind their product and I've had no problems with minor warranty issues. Also, nice to hear that Kioti is going to contact this dealer. It was this particular dealer who started this situation when he shouldn't have. There are many good dealers out there and I hope you find one close to work with.

 

[tjkadar]

Kudos to Kioto for taking care of this ridiculous issue. I’m happy to see a positive resolution and I do hope the dealer in question does a better job of representing Kioti and their corporate image in the future. If not, perhaps the dealership should seek another product line to carry.

I hear there isn’t much fuss in the manure market.

I also want to extend a hearty thanks to the dealers on this forum for their very loud and adamant explanation that a reputable dealership, regardless of the color tractors they sell, does not conduct business in such a deplorable manner. I only wish your shops were located in my neighborhood.

 

[MotorSeven]

Glad to hear that the issue on both sides is being addressed by Kioti. I'm still waiting for a call from the ---------- Corp about how their dealer lost a sale and a customer.......tic toc.....(sigh)......tic toc...... /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif

 

[Steverino]

</font><font color="blue" class="small">( Well said "ouch"
Your bill here would have been $0 for the first 50 hour service.
And any full service after that would be $362.29 give or take a little (cost of fluids)

Becky
Batchelder Sales )</font>

In my post I said I deserve a good size 12, well a 362.29 just left as good an impression. /forums/images/graemlins/blush.gif This is a lesson well learned. /forums/images/graemlins/wink.gifThanks for the feedback. /forums/images/graemlins/cool.gif