sodamo
Super Star Member
- Joined
- May 20, 2004
- Messages
- 15,840
- Location
- Big Island, HI
- Tractor
- LS XR4140H (Mine) BX2380 (wife’s)
Mostly, it’s not just the non English agents. Many have bad microphones. One sounded like they had microphone inside their mouth. Another had very low volume. I did talk to 2 very good executive agents. They did solve the 4 problems I had. But had to demand to speak with a supervisor to get to these people. You are right. Upper management needs to make calls to see how bad their customer service is. There are many more organizations that have just as bad customer service.
CS is a prime target of AI. My limited info is that AI is trained via existing info/experiences. Most calls have that recorded for training message. Does that mean it will be trained in ‘english is my 3rd language’? I suspect they’d want us to feel comfortable.