Disappearing Amazon orders?

[Jim Nelson]

We don't have any problems but have a neighbor who has received 3 orders in the last month that he knew nothing about. they weren't big deals but he never ordered them and Amazon had no explanation, told him to just keep them.

 

[strantor]

Did you receive an order confirmation or shipping notice on those ghosted orders?

I get the confirmation page in the web browser but no confirmation email. No shipping notice, order cancelation notice, or update of any kind in email or app or website.

 

[Oaktree]

Anyone else experienced your Amazon orders just disappearing as if you never placed them? It's happened to me many times in the past couple of months. At first I thought I was losing my mind. I know I placed that order, and when it hadn't shown up for several days, went to check on it, it's not there. No charge, no receipt, no alert that it was canceled, nothing. Just ghosted. Now it happens quite frequently. I am trying to get in the habit of checking my orders every day after I place them, to make sure they're still there. I should not have to do that. Am i the only one? Maybe something is wrong with my account? Or this some covid-related nonsense and happening to everyone?

Never had that happen, actually kind of the opposite has happened to me in the last 6 mo. or so. I'll order something, it gets shipped, next time I log in the item is still in my cart. Not sure if it's some sort of computer bug or if it's a sneaky way to get me to order something twice.
Other than that, no problems with Az. I don't have prime, don't order enough to justify the expense.

As far as the Amazon bashing goes, I suppose when you're a huge, successful company you've got a target on your back and the .01% of time when you screw up there's somebody ready to take you to task for it. To me they're just a 21st century version of the Sears catalog. I suppose they had their share of haters 100 years ago too. :confused3:

You should get an email almost immediately after placing an order confirming it that shows the order number.

Sometimes I get a confirmation email, sometimes not. Almost never even close to immediately, sometimes not even the same day. Usually (but not always) get one when it ships.

 

[California]

... status as "Departed Shipping Partner Facility, USPS Awaiting Item". That status hasn't changed in 7 days. Amazon note says "Sorry for the delay. If you don't receive your shipment today, request a refund tomorrow". It sounds like the Amazon shipping partner (AKA Amazon) lost the package in route to USPS.

I would interpret that a little differently. Amazon lets outside vendors list on Amazon and it sounds like that vendor prepared a shipping label, triggering the 'Departed' notice - when in fact nothing was shipped. A look at the detailed shipping history should reveal if USPS, UPS, etc says they ever got possession.

 

[California]

Some of my co workers recently ordered gaming chairs that were listed by a seller on Amazon as 10 dollars, but they were in fact 240 dollars each. They have been shipped as of today so Im anxious to see if the seller actually owned up to the goof or sent them something entirely different

For $10 they may receive doll-house size salesman's models. :laughing:

 

[TractorGuy]

All of the online sales businesses AND the shippers are seeing increased business. This has resulted in them hiring untrained employees. Mistakes are bound to increase.

I actually got a honest tracking update on a package today that stated a routing error occurred that may cause a delay. This is the second time I've had a package make it to MY distribution center then sent off to a different city.

 

[/pine]

Anyone else experienced your Amazon orders just disappearing as if you never placed them? It's happened to me many times in the past couple of months. At first I thought I was losing my mind. I know I placed that order, and when it hadn't shown up for several days, went to check on it, it's not there. No charge, no receipt, no alert that it was canceled, nothing. Just ghosted. Now it happens quite frequently. I am trying to get in the habit of checking my orders every day after I place them, to make sure they're still there. I should not have to do that. Am i the only one? Maybe something is wrong with my account? Or this some covid-related nonsense and happening to everyone?

This tells me the "orders" were never actually transacted...you may think they have been but if the transaction protocols were actually executed there would be at least a digital record...
Most online retail transaction require three or four parties...the buyer, the seller, the credit card company and the third party processor...
Even if a sale is "canceled"...the CC will still be charged and then credited...there will be a record if a transaction was actually executed...

I would check the browser etc you are using and possibly the network connection...

 

[California]

This tells me the "orders" were never actually transacted...you may think they have been but if the transaction protocols were actually executed there would be at least a digital record...

Agree. I think the last step of any automated order is emailing the confirmation to you. If you don't see it promptly, log back in and look at your purchase history.

 

[strantor]

This tells me the "orders" were never actually transacted...you may think they have been but if the transaction protocols were actually executed there would be at least a digital record...
Most online retail transaction require three or four parties...the buyer, the seller, the credit card company and the third party processor...
Even if a sale is "canceled"...the CC will still be charged and then credited...there will be a record if a transaction was actually executed...

I would check the browser etc you are using and possibly the network connection...

I agree that the transactions aren't actually happening, but it definitely isn't a network or browser issue, at least I don't see how it possibly could be, considering when I click the button that says "place order" it loads another page that says "Your order has been placed successfully!"

 

[/pine]

I agree that the transactions aren't actually happening, but it definitely isn't a network or browser issue, at least I don't see how it possibly could be, considering when I click the button that says "place order" it loads another page that says "Your order has been placed successfully!"

If it does not return a unique confirmation page with a confirmation number or code...it could be a cached page...if there IS a confirmation number it should be traceable....