We had a customer who purchased two Mahindras. First one was a 5155 with a hoe. He found it rather exasperating working in the woods with it.
So he came down and said "I'd like another tractor". I told him we'd give him what he paid for his 5155 on a trade as it was only 3 months old.
Then he said "no, I want another one w/o the hoe". He didn't feature taking the hoe on and off. Imagine me telling a customer he was crazy for getting another tractor when he could trade in his first machine and even offering to take back just the hoe at least. I told him he could rent a mini for the once in two years he wanted to clear his drainage ditch.
Nope. He insisted on another tractor as he wanted the hoe for whenever he wanted a tractor with a hoe. He purchased a new 5145 and to this day, I call him "crazy man" and he just laughs.
After that he purchased two chainsaws, a 7000 watt Honda generator, a man cage, a grapple and a Lane shark cutter.
He must like being called "crazy". He stated that his wife calls him that all the time and that he felt I made an honest assessment of his condition. He said he appreciated the honesty and likes dealing with an honest dealership.
I wonder if I should start calling more guys names especially if the wife is there.