Avoid Cumming GA Dealership - At all costs

[fried1765]

It gets better when there is three sides to every story, the customer, the dealer and the forum.................

Love it !!!!

 

[Gafn]

This is what the problem is.. "Avoid Cumming GA Dealership - At all costs"...

We all get frustrated from time to time but if we all take the time to calm down most people are reasonably and will take care of things. Sounds to me like they ate some of you're problems..

You traded the tractor in because you didn't trust the repair work that was done? That just makes no sense..

Atash - So why does that make no sense...
the tractor was at the dealership for repairs 3 times
the tractor when returned was still not fixed

There is a vote of no confidence int eh repairs at this point.
And what do you mean they "ATE" the problems.... they were supported repairs by Branson - as I recall warranty repairs as funded by Branson - so what did they exactly eat?

My very first email to Rich stated... "you have no skin in this game and No is an answer as well"
The dealership asked Branson, and Branson accepted the repair - I was a very happy customer... 2 injector pumps later ....

Atash - you make it sound like I am completely in the wrong and that I am to accept 3 trips to the dealership to get a working tractor back... well more than 3 as it was not really fixed when I got it home.
I traded it at expense to myself because I was not willing to have another injector pump go out.... no warranty, that part is between $1800- $2200 depending on dealership. I wanted a warranty, and I wanted a tractor that worked like it was designed to. If I had not taken my tractor in for repairs - I would still have the 3520H with a broken fuel gauge **perhaps I should never have asked the dealership if they could repair it***
From your perspective Atsah - I am at fault for even asking if they could repair it... I guess your right - I should never have tried to get it fixed, should have just lived with it, and then this post would never have been created.... Hind Sight is 20/20.

 

[Rdtrac]

I stated that I was done with this mess but I do want to point out a couple of quick things to the customer. We did have skin in the game!! Branson paid for the parts. WE ate all of the labor. That was the deal I set with them to get this work done in the first place. Secondly, I never stated that you didn't pay for the fuel tank cleaning or lift pump. I stated that we, meaning me and Branson covered the cost of the fuel pumps. You have your new tractor. You have a new dealer. Great!! end of story.

 

[PILOON]

LOL, reminds me of a client when I had an aviation business.

Now he was CEO of a major hospital and drove a Jaguar but his aircraft was a 25 year old Beachcraft.
He wanted an annual inspection but at a dirt cheap price and promised to send me all his friends.

His tires were scary bald (cords showing) which was the first thing I spotted but he ranted and raved when I told him the cost.

Well I told him to go somewhere else and actually said that if all his friends were as cheap as him to please don't send them to me.

I'll also add that he was what you'd call a PIA client as everything was at last minute rush with usually a cancelled flight plus he'd take months to remit payement and usually complain and browbeat to lower the bill.
(must add his reputation was well known)

There are simply some folks that don't deserve to be 'clients'.

To remember the 80/20 rules.
80% of complaints/problems come from 20% of the client base.
Trick is to carefully determine and avoid that 20%.

I ran a good business and enjoyed a great client base and built up my business to the point that I was the largest in the client base in eastern Canada.
(Our industry association also elected me as a regional director.)
Always tried to be fair and swallowed mistakes that we had occasionally occur.
That is what service is all about.

 

[Industrial Toys]

I just told one such customer that maybe HE would be happier (after all, it's all about him) if he went elsewhere. He changed his tune immediately, but only for a while. He finally downsized and I lost him as a customer, Thank God!

 

[RickB]

Some of the best deals are the ones you don’t make.

 

[YanmarFever]

Some of the best deals are the ones you don稚 make.

:thumbsup:
Wise advise !
A good business man knows when to say NO..

 

[Industrial Toys]

When you stuggle for business, it's hard to turn someone down. There are days, like last week, where it would have been financially better if I had said NO THANKS, to a customer and said, I would send them a five hundred dollar cheque, just to be nice, and STAYED in BED!

 

[atsah]

By the way, during the process of finding the rust in his tank, we asked him how he usually fueled his tractor and his answer was he used METAL fueling cans but continued to blame us for the rust in the tank.

So OP you say you never owned metal fuel cans, is this true or is he lying is this post?

 

[YLee Kioti]

I'm more surprised, the fuel filter should've plugged up so no fuel got by into the injector pump. And how does rust get in a plastic tank, water in fuel maybe.......... Another reason to use this>>>> Diesel Kleen +Cetane Boost - Power Service

Rust or debris looking like rust?
I have two WWII Jerry Cans and they are coated and have still up amazingly well.

Now my two plastic cans do a better job of revealing small particles of dark debris. I have to take a mechanical claw with a blue paper shop towel to clean up that debris. So rust may be in this case a generic term used to identify debris picked up from the in ground tanks.

Anyways, interesting thread painful to read.

 

[atsah]

From your perspective Atsah - I am at fault for even asking if they could repair it... I guess your right - I should never have tried to get it fixed, should have just lived with it,

That is not my perspective at all and I have no idea were that conclusion came from..

 

[atsah]

1st off - I don't own a metal gas/diesel can (I never have) - so what has been stated is not true from the rust perspective.

You didn't tell him this at all correct? Someone is lying through their teeth.. It would be nice to know who it is..

 

[fried1765]

LOL, reminds me of a client when I had an aviation business.

Now he was CEO of a major hospital and drove a Jaguar but his aircraft was a 25 year old Beachcraft.
He wanted an annual inspection but at a dirt cheap price and promised to send me all his friends.

His tires were scary bald (cords showing) which was the first thing I spotted but he ranted and raved when I told him the cost.

Well I told him to go somewhere else and actually said that if all his friends were as cheap as him to please don't send them to me.

I'll also add that he was what you'd call a PIA client as everything was at last minute rush with usually a cancelled flight plus he'd take months to remit payement and usually complain and browbeat to lower the bill.
(must add his reputation was well known)

There are simply some folks that don't deserve to be 'clients'.

To remember the 80/20 rules.
80% of complaints/problems come from 20% of the client base.
Trick is to carefully determine and avoid that 20%.

I ran a good business and enjoyed a great client base and built up my business to the point that I was the largest in the client base in eastern Canada.
(Our industry association also elected me as a regional director.)
Always tried to be fair and swallowed mistakes that we had occasionally occur.
That is what service is all about.

"His aircraft was a 25 year old Beachcraft"?

Swallow tail single engine doctor killer???

 

[buckeyefarmer]

Had something similar happen once. Bought a gokart online. Put some gas in it from one of my plastic cans. Would not start. Here i am with brand new gocart that wont run. Company i bought from said it's warranty issue. Found local place that would work on it. They denied it as warranty, said it had dirt in the fuel. I had to go back to engine mfr and kept pressing them. They finally agreed to cover as warranty.. The fuel in my can was clean, i still use that fuel can today. Still got the gocart.

 

[Gafn]

So OP you say you never owned metal fuel cans, is this true or is he lying is this post?

I will never call someone a lair - but I have only ever fueled that tractor from plastic cans, and the cans were filled from the same pump I used to fuel my RAM 2500.
I also use the Mr. Filter from Tractor Supply as an added layer of filtration and water separation.
I am diesel aware - I run a FASS on my Cummins, **** I have made nearly 20K gallons of home brew BioDiesel, and run it in my Cummins and my 444 International (aka 7.3l ford).
I would have been a lot more accepting if ti was algae contamination - but rust.... as his mechanic stated in an earlier post - "it is a mystery how it got there"

 

[Gafn]

That is not my perspective at all and I have no idea were that conclusion came from..

Perhaps I am reading into it a bit - my apologies Sir.

 

[atsah]

I will never call someone a lair - but I have only ever fueled that tractor from plastic cans, and the cans were filled from the same pump I used to fuel my RAM 2500.
I also use the Mr. Filter from Tractor Supply as an added layer of filtration and water separation.
I am diesel aware - I run a FASS on my Cummins, **** I have made nearly 20K gallons of home brew BioDiesel, and run it in my Cummins and my 444 International (aka 7.3l ford).
I would have been a lot more accepting if ti was algae contamination - but rust.... as his mechanic stated in an earlier post - "it is a mystery how it got there"

I would call someone a liar if they lie and I have no problem in doing so..

There is someone lying between the two of you, how are we supposed to know who it is? The "metal can" is the key here because one says the opposite of the other so the fact is one person is lying and the other isn't.. I doubt very much we will ever find out because no one will say they lied.. I hope you're happy with you're new tractor and for the dealers sake I hope they are being truthful to their customers.. We will never really know will we... After all this is the internet, people lie all the time and think nothing of it..

 

[fried1765]

I would call someone a liar if they lie and I have no problem in doing so..

There is someone lying between the two of you, how are we supposed to know who it is? The "metal can" is the key here because one says the opposite of the other so the fact is one person is lying and the other isn't.. I doubt very much we will ever find out because no one will say they lied.. I hope you're happy with you're new tractor and for the dealers sake I hope they are being truthful to their customers.. We will never really know will we... After all this is the internet, people lie all the time and think nothing of it..

Lying is now more deeply rooted in our culture than it has ever been before!

From the top: "I did not have ****** relations with that woman"

 

[atsah]

From the top: "I did not have ****** relations with that woman"

:laughing:

 

[Gafn]

Honestly - I think that Rich mis-typed that. He and I and his mechanic had an in person discussion as well as over the phone discussions about fuel storage and dirty tanks.
I think it was just a type-o.
I moved to my current location in 2011, and at that time did not even have diesel tanks, in 2015 when I bough the tractor, i bought two new 5 gallon plastic suitcases to keep fuel at home.
I keep them outside, and know that condensation can be an issue, so I use the Mr. Filter to try to reduce/catch any algae in the fuel.

More detail is that when Rich replaced my fuel sending unit - he told me they pulled and cleaned the tractor fuel tanks as part of the process.
That begin said - the injector pump failed, then replaced, and failed a 2nd time.
So on freshly cleaned tanks, I received the tractor with a new injector pump - ran it 3 hours at PTO with the fuel that Rich put int he tanks plus 2.5 gallons of fuel I had at the house, and the 2nd injector pump failed.
so for argument sake lets say the first pump failed from dirty fuel, the 2nd one.... HOW - the tractor had new fuel filter, fresh fuel, freshly cleaned tank from the fuel sending unit repair.... and only 3 hours of run time.

I sake a lot on integrity... as a Marine it is a way of life...
Besides...
I and too dumb to remember any lies I tell, way easier to just tell the truth...