The complaint compartment.

[Williy]

Fixastuff, I was born and raised in Fond du Lac, Wisconsin. 15 miles
south of Oshkosh were you see weird experimental airplanes once a
year.

willy

 

[WinterDeere]

True Marxist communism has never been achieved.

I don't think it ever could be. Human nature cannot bend that way.

Millions died because of the thugs that hijacked communism.

As with every working example of communism in the real world. Marx wasn't a terrible guy, but the system of which he dreamed, can only be achieved by terrible means. Just ask Lenin, and Stalin!

 

[bdhsfz6]

My latest complaint is about the mechanics who use my vehicle for personal use while it is in for service.

I had my pickup truck at a body shop to fix a dent last month. A few days after I dropped it off, I was driving through town in my wife's car and saw my truck parked at the local diner. I mentioned it when I picked up the vehicle and they said they always test drive after they do the work. I asked why a test drive was necessary to fix a dent and why take it to a diner? They had no answer, but knocked a few bucks off the bill.

 

[WinterDeere]

My latest complaint is about the mechanics who use my vehicle for personal use while it is in for service.

I had my pickup truck at a body shop to fix a dent last month. A few days after I dropped it off, I was driving through town in my wife's car and saw my truck parked at the local diner. I mentioned it when I picked up the vehicle and they said they always test drive after they do the work. I asked why a test drive was necessary to fix a dent and why take it to a diner? They had no answer, but knocked a few bucks off the bill.

I picked up my car from the dealer two years ago, and found the speed indicator showed a top speed of 93 mph and a total distance traveled of 0.5 miles. So, max distance traveled from dealership was 0.25 miles, and there's no road within that circle with a speed limit above 35 mph.

I went back inside after seeing this on the performance indicators, and mentioned it to the service rep I always deal with. His words, "wait right here, I want my manager to hear this."

So, the service manager comes out, and I'm asked to repeat all this for him. He looks at me and says, "I have a tech to fire."

That wasn't really my goal or my concern, my only gripe was that the dealer is in a residential neighborhood I drive through daily, and I didn't need neighbors calling the police to report my plate number and claim I'm ripping thru their neighborhood at 90 mph. Heck, I drive fast enough to get myself in trouble, but not that fast past any place where people might have their kids playing in the front lawn.

I told the service manager I really didn't want the guy fired, unless he was a repeat offender / problem employee. The service manager said, "let me calm down a bit, think about this, and call you later."

I got a call from the service manager later that day, and he said the tech who'd done that fessed up to it immediately, saying he was sorry, and he shouldn't have done it. Manager said he was a young guy, but a "good kid", and if I wasn't going to make an issue over it, he'd like to give the kid a second chance. I was fine with that, I'd done plenty of my own stupid crap when I was his age, and received plenty of "benefit of the doubt" or "second chance" opportunities from others ahead of me.

 

[CH4Ohio]

My latest complaint is about the mechanics who use my vehicle for personal use while it is in for service.

I had my pickup truck at a body shop to fix a dent last month. A few days after I dropped it off, I was driving through town in my wife's car and saw my truck parked at the local diner. I mentioned it when I picked up the vehicle and they said they always test drive after they do the work. I asked why a test drive was necessary to fix a dent and why take it to a diner? They had no answer, but knocked a few bucks off the bill.

As annoying as this obviously was . . . it's still better than seeing your car sit in their lot for weeks without even getting looked at. There have been a few times when I would have been thrilled to see my car at the local diner -- might even go in and buy his lunch if it's finally fixed!

 

[Jstpssng]

My latest complaint is businesses which don't plainly post store hours on their window; especially since they are lit up at night the same as in the daytime. I needed a new SIM card for my phone so went to the Verizon store. I wasn't sure until I checked the door that they were open. I also didn't know until I talked to the Rep that they were about to close.

 

[sunandsand]

"No replacement parts available, you need to buy a new one."

Bought a medicine cabinet at Lowes about ten years ago, the mirrors on the doors are black around the edges about 3/4" and peeling. Called Lowes, after multiple disconnects and transfers their final answer was go buy a new one, we don't sell and you can't buy replacement parts (and this item is still in production and currently for sale in their stores).

Adjacent mirror is from Home Depot and is twelve years old - it is fine.

I'm getting ready to build another house, and be involved in fifteen more - I can tell you where stuff for those houses ISN'T coming from . . .

Mike/Florida

 

[ultrarunner]

If you buy another identical how would you know if the defective one is the old one or the new one under warranty?

 

[sunandsand]

If you buy another identical how would you know if the defective one is the old one or the new one under warranty?

Thought about that, but that's too involved. I also got quotes to have the three 10 by 29.5 inch mirrors made locally - $80 each!

I've sent Lowes "customer care" an e-mail about the 16 large, upscale homes I'll be building on an airstrip here and mentioned that their response to my problem with their product might determine if I go across the street to Home Depot to buy the building materials or not.

We'll see . . .

Best,
Mike/Florida
(Who might be a vampire because he doesn't show up in the mirrors any more - but it also might be the mirrors.)

 

[WinterDeere]

Thought about that, but that's too involved. I also got quotes to have the three 10 by 29.5 inch mirrors made locally - $80 each!

From where I'm sitting, this appears to be the market working, as designed. You bought from a low-cost vendor (Lowes), who is able to offer those low prices at least in part due to their lack of customer support on things like this. The $80 option is in part due to low volume, of course, but also due to the cost of operating a business with actual customer interaction.

The guy from Lowes is going to show up here next, saying "this guy bought an $80 mirror for $29, and still expects us to support it with repair parts, as if he was buying from a local manufacturer!"

Hope you don't take offense at that, I'm half just pulling your leg, but it is kinda how we can expect things to work.