Brand new KIOTI dead on arrival

[shooterdon]

Good luck...my Mahindra and Kubota dealers are awful. Talk to others in your area and find a decent dealer.

Tractors are selling fast so do not expect a deal. It might only cost you $8-10k to “upgrade”.

Cool down and give this a couple of weeks to simmer.

 

[dusty3030]

Sounds like the dealer is throwing parts at it. Obviously it starts and runs, it just won't stay running.
Could be as simple as a faulty fuel cap vent or loose safety switch.
If they are troubleshooting by just plugging it in to their diagnostic tool and throwing parts at codes you might be awhile getting this figured out.
I'd ask some questions on how they came up with it needing a fuel rail that obviously wasn't the problem.
Good luck.

 

[scaredychicken]

it would be interesting to see what the pre-delivery inspection (PDI) involved ? that should have caught glitches. The PDI is typically invoiced also.

I had a problem with my Kubota early on, where I was constantly blowing fuses ... 3 - 4x a week. Became a hassle replacing them every time. Dealer checked it over ... a wire was pinched and shorting on the frame.

Hopefully the issue with your Kioti gets resolved quickly. All the best.

 

[MoKelly]

I feel for you. Buying a machine new that won’t work after 5 hours is unacceptable and should be remedied now.

It’s like you pay with a check, leave and the next day the bank rejects the check for insufficient funds. The dealer calls and says “hey, there’s not enough funds in your account”.

You say “well, I’m busy now and there is that COVID thing and bank lobbies aren’t open without appointments and I can’t get there because I can’t get a car due to the chip shortage. Just be patient”.

What would happen then?

You deserve the same urgency.

MoKelly

 

[ranger danger]

Did you finance, credit card or cash? If financed, I'd contact an attorney and get the deal nullified. If credit card, contest the charges. If cash again, contact an attorney. Have the sale nullified.

 

[JoelD]

Excellent idea on the credit card bit. Not sure they take as payment but would be great way to at least send a more meaningful warning shot. Super frustrating

 

[Hay Dude]

I’m astounded that a dealer could sell a man a new tractor and just leave him hanging like this. I bought a new 4x5 round baler for $39,000 in January. It has broken all summer. I only ran 500 bales though it and it lost a computer module and blew out 2 bearings. Obviously a case of extreme bad luck.

However, my dealer has done everything humanly possible to fix it including fixing it on a Sunday once and having a tech work on it at night to get it back to me the next day.

I find the OPs dealer story to be an unacceptable lack of customer care. If that’s their idea of service, I would sell the unit immediately and buy something else. That’s a pathetic level of service and the Kioti corporation should step up and help the OP.

 

[RickB]

From what I've heard recently from the dealer side (not the OPs dealer) Kioti corporate is currently a substantial part of this type of problem. Both in terms of parts availability and responses to dealer technical inquiries.

 

[Torvy]

Take that with a grain of salt...dealers who don't solve problems will always blame the manufacturers... Could be true, but they are certainly not going to admit being the problem themselves... Unfortunately, between Covid itself and the associated and varied responses by officials worldwide, it is difficult to say if a problem is endemic to an OEM, a dealer, or a tangential government or supply chain SNAFU.

 

[RickB]

Take that with a grain of salt...dealers who don't solve problems will always blame the manufacturers... Could be true, but they are certainly not going to admit being the problem themselves... Unfortunately, between Covid itself and the associated and varied responses by officials worldwide, it is difficult to say if a problem is endemic to an OEM, a dealer, or a tangential government or supply chain SNAFU.

And customers who don't know any better will always blame the dealer. That's the way it works. Take it however you wish. This comes from established customer oriented dealers who are struggling to maintain their own standards supporting Kioti products. They both have relationships with multiple manufacturers so they have in house bases of comparison.

 

[RandyT]

From what I've heard recently from the dealer side (not the OPs dealer) Kioti corporate is currently a substantial part of this type of problem. Both in terms of parts availability and responses to dealer technical inquiries.

There are issues throughout the entire service chain. From a tech getting Covid that quarantines the entire service department for 2 weeks. And corporate employees working from home in they are not required to be at the office, and then the months long wait for parts in some cases. As a mower tech and business owner my backordered parts availability has been 6 weeks on the short end, and in the case of Briggs parts 6-12 months.

So part of the issue with the OP's tractor could be a dealer issue, but I suspect they are doing what they can within their current abilities, but could have other things going on beyond their control.

 

[rademamj1]

Not a good first experience with your Kioti. Trust me, they are great tractors. But 10% of the Kioti dealer network causes 90% of Kioti problems. I honestly would not trust anything your dealers mechanics are saying. Its hard to believe you had a bad fuel rail straight from the factory install. I am sure it can happen, but your dealer is supposed to deliver a fully assembled and fully running tractor.

Kioti corporate can send out a regional supermechanic/specialist to work with the dealer on getting your tractor back to you. You have to request that. He is a highly trained specialist for Kioti, and they provide incredible knowledge to the dealer on special tractor repairs and warranty issues. Typically they give the dealer 30 days or so to resolve the problem, before sending the specialist on location.

Work the phones with Kioti Corporation, and become a friendly nuisance and they will expedite your repair. Good Luck.

 

[Tinhack]

Is it insured?

 

[RickB]

Is it insured?

You never know what can happen.......

 

[Tinhack]

You never know what can happen.......

Especially with "fuel rail" problems.

 

[5030]

You can get a turd in any brand. You bought a turd.

 

[Torvy]

There are issues throughout the entire service chain. From a tech getting Covid that quarantines the entire service department for 2 weeks. And corporate employees working from home in they are not required to be at the office, and then the months long wait for parts in some cases. As a mower tech and business owner my backordered parts availability has been 6 weeks on the short end, and in the case of Briggs parts 6-12 months.

So part of the issue with the OP's tractor could be a dealer issue, but I suspect they are doing what they can within their current abilities, but could have other things going on beyond their control.

Good points. I know of some smaller equipment dealers who are having trouble keeping good help. Some are good, customer oriented owners who didn't realize a) how good their mechanic really was or b) how much Covid changes the labor market. That one mechanic often helped instruct others and now repairs slow to a crawl. That is all over and above the supply chain issues. I don't blame dealers or OEMs for the problem. We cannot really discuss the root cause here.

For point of reference, I grew up in an IH dealership. Dad and uncle owned it and another uncle owned one 35 miles away. (none of those 3 were blood related to each other). I understand dealers better than the average bear.

 

[coobie]

I tried that with the dealer, they're nice about it but won't offer any resolution other than sorry you bought a defective unit, we've never seen this before. And they're too busy to look at it right now. Unfortunately I bought the tractor cause I need it now. Heading to kubota to rent one today to get the job started. I guess lesson learned for me was buy a Kubota next time

Good luck with that.I purchased a brand new 2006 Kubota RTV 900 after 6 hours it got stuck in reverse.Hauled to the dealer to fix it.Does that mean I should never buy another Kubota product?

 

[coobie]

Hey guys, alot of good suggestions. I'm going up to the dealer on Monday to see what's going on with it in person. At this point I'm going to give the dealer the benefit of the doubt that they're backed up and trying. But KIOTI is worthless for not answering their phones or my emails to try to help resolve the problem. I know kubota, deere and all the others are going to get bad units, bad dealer experiences and so on, but how they handle it says alot about a company. I will be selling this one for a mahindra or kubota for sure

That will show Kioti.. Let your dealer do the work..

 

[rademamj1]

If Kioti Corporate is not answering phones or emails, it means nearly everyone is out of office due to Covid policy restrictions. Some regions handle the Covid surges by alternating staff work schedules or doing the work at home.

Have you tried to call Michigan Iron regarding your specific part needs. They have a sizable in-house inventory of Kioti parts, significantly larger than any other dealer and have direct access to the Kioti Corporate parts warehouse. Two years ago I needed a part and my Kioti dealer told me it will be six weeks for the part to arrive from Korea. But Michigan Iron had five of that part in their inventory. Meaning dealers don't check each other's inventory.