PA hayseed
Platinum Member
I've owned chevy pickups for about 25 years, from s-10s to 2500's. I have generally liked them, but can't buy another. I went to the dealership to get my truck looked at (was still under warranty 3/36). They told me that my truck needed new rotors and discs all the way around, that they were completely shot. The truck had about 32,000 miles on it, and not driven hard. I said no problem, go ahead, it is under warranty. Shockingly they said it isn't covered (bumper to bumper), and that it would be over $1,000. I said hold on a second, all four discs and rotors are completely shot in under 36,000 miles, and you wan't over 1k to fix, no thank you. I thought I would just be on my merry way, nope. I had to pay them over $100 for their inspection. I called my buddy who runs the Ford garage and asked him how much rotors and disks would cost, and he told me like $600. I said I want someone other than me to do this so if this goes further they can't say harry the homeowner did something wrong. Drove there and he said yeah, they are all completely shot, and he was shocked that they charged me and that they wanted over 1K and it wasn't covered under a warranty (maybe not parts but labor as a dealer). So now I am mad, so I call chevy customer service....
Told customer service what happened, what the prices were, what the charges were, mileage yada yada yada. They said they needed to get back in contact with me. A couple of days later they asked me some more questions, like do I drive in snow (Yeah I live in the north), do I ever trailer anything (yeah truck specifically built for trailering), do they use salt on the road in winter? I am not getting a good feeling.
I get called again a couple of days later, dealer said that the salt on the road deteriorated the brakes, and that I trailer, so that this isn't covered. I told the chevy person, I said how can I own a truck with a hitch, that I ordered with trailering options, and not drive it year round? Salt on the road, are you fn kiddin me? They spread that from November to April every year. So, if I didn't drive my truck int he winter, and didn't trailer it, i would be covered under warranty? I told her you have got to be kidding me. In her defense she did sound like she understood I was getting shafted here. So I still had to pay the inspection, and it wasn't covered. I asked her why the chevy dealership was over 1k for the brakes and the Ford dealership was $600 (no special prices from my buddy). Answer OEM.?!?
Ok, I'm salty, but can get over it. About 1 week later I get a letter in the mail from chevy. I'm thinking, maybe someone reconsidered, or some junk coupon for "future service". No, it was notice from Chevrolet that some brakes fail on their vehicles and have issues. If your brakes fail and you die be sure to take your truck into the dealership to have them fixed (obviously not their words).
So, Chevy customer care knew that a brake issue was known for my vehicle, the dealership knew it too, and they both lied and stuck me with the bill. Not going to do it again, once bitten twice shy. I'll let someone new lie to me next time.
FYI - my grandfather (now deceased) was a GM retiree. My entire family owned chevy's.
Told customer service what happened, what the prices were, what the charges were, mileage yada yada yada. They said they needed to get back in contact with me. A couple of days later they asked me some more questions, like do I drive in snow (Yeah I live in the north), do I ever trailer anything (yeah truck specifically built for trailering), do they use salt on the road in winter? I am not getting a good feeling.
I get called again a couple of days later, dealer said that the salt on the road deteriorated the brakes, and that I trailer, so that this isn't covered. I told the chevy person, I said how can I own a truck with a hitch, that I ordered with trailering options, and not drive it year round? Salt on the road, are you fn kiddin me? They spread that from November to April every year. So, if I didn't drive my truck int he winter, and didn't trailer it, i would be covered under warranty? I told her you have got to be kidding me. In her defense she did sound like she understood I was getting shafted here. So I still had to pay the inspection, and it wasn't covered. I asked her why the chevy dealership was over 1k for the brakes and the Ford dealership was $600 (no special prices from my buddy). Answer OEM.?!?
Ok, I'm salty, but can get over it. About 1 week later I get a letter in the mail from chevy. I'm thinking, maybe someone reconsidered, or some junk coupon for "future service". No, it was notice from Chevrolet that some brakes fail on their vehicles and have issues. If your brakes fail and you die be sure to take your truck into the dealership to have them fixed (obviously not their words).
So, Chevy customer care knew that a brake issue was known for my vehicle, the dealership knew it too, and they both lied and stuck me with the bill. Not going to do it again, once bitten twice shy. I'll let someone new lie to me next time.
FYI - my grandfather (now deceased) was a GM retiree. My entire family owned chevy's.
