Why Doesn't Anything Arrive Perfect Anymore?

Dougster · Oct 8, 2007

gemini5362 said:
If you have ebay problems they usually have an policy to give you your money back on items that are not as advertised. I would email a claim on your tires.

It ain't over 'til it's over... but, so far, the rather large and successful eBay tire seller will not budge. Zero help... period! They insist the tires could not possibly have been defective and that any problem I am experiencing must be my fault.

Next step is to contact the manufacturer (Falken) directly and see if they feel the same way.

Dougster

Tig · Oct 8, 2007

I had a package stomped flat by the post office. It's amazing how they are trained to hand you something like that without blinking. She was surprised when I pointed out the damage. She gave me an appology and suggested it that they probably received it in that condition. In the end I was stuck with it. Any insurance goes to the shipper.

Bedlam · Oct 8, 2007

I had an order with a cage to be shipped from southern California to NH.By UPS I tracked its journey all the way. one cage 3 seperate packages. They all made it safely to Manchester NH. But the next day I only received two of the three.
In keeping with the rules such as mising people , I had to wait. For a wek the package never got scanned again. This package weights 67 lbs and was about 4 foot by 3 foot. (lost).
Filed the proper paperwork with UPS> they said they would reply, etc/ BLAH BLAH
After two weeks, I got the charge card bill for it. I called the cage company and asked what could be done. they said that they would send me another complete cage. And to rebox the relaining two and FED EX would pick up.
About four days later fed ex came with three boxes, and I got lucky all the boxes and parts, only one bent leg that I was a able to re bend. back.
I assembled the cage, and reboxed all the other parts in the box as the company asked me to and placed it for FED EX to pick up.(they never did)
After three month with the boxes sitting I called the company, and they said that I could keep the boxes. So I have 2/3 of another cage LOL
I assume two things.
1 The return shipping was porobably more expensive than just writing it off.
2.They were not confident that the transport company could get the two boxes back across country.LOL

I am VERY VERY pleased that the cage company stood behind the product.I will return the business there.

As for UPS> well. not so much,But alot of companys dont want to let you choose the mode of transport, so. its as is.
Al

Bird · Oct 8, 2007

I am in toal envy of the UPS tracking system

Yeah, it looks good on the computer screen; sure wish it was accurate. Most of the time, packages are delivered on the date it shows, but not always by a long shot. And packages have been delivered when their tracking system still showed they hadn't arrived in Texas yet.

USPS is very much different in the city and in the country. When we lived down in the country, our postmistress had lived in the area all her life, her husband was our mail carrier, they had one other carrier who did the Saturday deliveries, and one other clerk sometimes in the Post Office. And when we first moved down there, I stopped in the Post Office, met both the postmistress and carrier, and they asked me if something wouldn't fit in the mailbox, did I want to pick it up at the Post Office or was there some place on the property I'd like them to leave it. I never had a complaint with those folks.

curly · Oct 8, 2007

Tig said:
I had a package stomped flat by the post office. It's amazing how they are trained to hand you something like that without blinking. She was surprised when I pointed out the damage. She gave me an appology and suggested it that they probably received it in that condition. In the end I was stuck with it. Any insurance goes to the shipper.

Those kind can simply be refused can't they? I had a bad package delivered and the UPS (or FedEx) guy said if it were him, he'd refuse it.

I did, and eventually got a new one. It was an Ebay thing, and credit card, and Paypal, so I felt like I had several layers of protection...guess that's a joke though

Tig · Oct 8, 2007

You're probably right Curly. In my case I wanted what was left more than I wanted the agravation and uncertainty of trying to get another. I was just ticked at how they act like nothing is wrong when they hand you something that looks like a dog's breakfast.

tlbuser · Oct 8, 2007

Dougster said:
It ain't over 'til it's over... Dougster

See, who else could generate over 7 pages on bad customer service??
You really do have the most controversial topics

Dougster · Oct 8, 2007

tlbuser said:
See, who else could generate over 7 pages on bad customer service?? You really do have the most controversial topics

I like to think of them more as lively and exhilarating!

Sorry that my rant started a major complaints thread. But I just had to get that frustration off my chest.

Now I'd probably be a much happier and far more contented man overall if I owned a JD310 and an ASV RC-100... but as you well know, I ain't quite there yet!

Dougster

gemini5362 · Oct 8, 2007

Tig said:
You're probably right Curly. In my case I wanted what was left more than I wanted the agravation and uncertainty of trying to get another. I was just ticked at how they act like nothing is wrong when they hand you something that looks like a dog's breakfast.

Tig I can understand that someone did that to you. The majority of the folks that I see on the Windows for USPS really try to be helpful. If you get something like that again ask to speak to the postmaster or ask for the postmasters phone number. Continue to call the Postmaster until they get tired of hearing from you.

Tig · Oct 8, 2007

I'm afraid it was a Canada post employee. Worse yet, in this small village, it was someone who I had met before. When I examined the package with her she suggested that USPS had handed it off to Canada post in that condition. Nice touch.
I chose to walk away disgusted to avoid getting angry.

tlbuser · Oct 9, 2007

Dougster said:
I like to think of them more as lively and exhilarating!

Now I'd probably be a much happier and far more contented man overall if I owned a JD310 and an ASV RC-100... but as you well know, I ain't quite there yet!

Dougster

Entertaining usually

Oh, but you can have whatever your heart desires. Just sign your name on the dottled line and some smoozy, not very truthful sales person will have it loaded up and delivered right away

Of course,fuel, oil, filters and transportation are extra, but just sign here_______________ and all that will be billed to your account (plus service fees and hourly rates do apply) and don't forget about shop fees that get added just in case they missed something on your itemized bill

Dougster · Oct 9, 2007

tlbuser said:
Entertaining usually Oh, but you can have whatever your heart desires. Just sign your name on the dottled line and some smoozy, not very truthful sales person will have it loaded up and delivered right away Of course,fuel, oil, filters and transportation are extra, but just sign here_______________ and all that will be billed to your account (plus service fees and hourly rates do apply) and don't forget about shop fees that get added just in case they missed something on your itemized bill

No banker (or other lender) in the free world is going to loan this poor, old, half-senile, "generic peanut butter eating" man one thin dime.

I am routinely thrown out of the local CAT dealer's showroom, treated like a leper with open sores at the local Kubota Palace (the local seller of ASV products) and not allowed beyond the parts counter at either the commercial or aggie JD dealerships in my area.

The only thing I plan to sign anytime soon is an application for food stamps!!!

Dougster

Reg · Oct 9, 2007

Ahh, I thought that might be you I've been seeing around the dealerships and TSCs in southern NH.
Didn't want to start a conversation that might be difficult to break away from, b'sides I've heard your hard luck story here.

Ya really need to DO something about the peanut butter breath - and those open sores.... Ya need to get a newer beggin' bowl too.

Dougster · Oct 9, 2007

Reg said:
Ya need to get a newer beggin' bowl too.

That wasn't me. I know 'cause I never beg or accept charity... except food stamps, of course, if I can get them!

Dougster

Bird · Oct 9, 2007

Well, I ordered two new Hunter ceiling fans today; don't know which company will be handling them. The order confirmation the company I ordered from just says they'll be shipped FedEx or UPS. So I'll hope they arrive from New Mexico in good condition.

Shimon · Oct 10, 2007

Here is a perfect example of how UPS delivers right to your door: Click here for video

Skyco · Oct 11, 2007

I sure hope, somehow, someway, that video makes it to the supervisors of that driver

That's assuming they even give a rat's behind.

kc5dlo · Oct 11, 2007

At our buisness I am careful about what I ship on UPS. We have never been paid for a claim ever. The same story "not packaged well enough" is always told. Even added insurance for a typewriter sent for repair. Typewriter arived in a bunch of pieces so a claim was filed. UPS would not pay because we could not produce the original reciept for the typwriter.
The other thing is they will tell you that the shipper must file the claim alot of times. The shipper has already been paid and is also aware of how innafective dealing with them can be. They will likely do nothing as well.
Bottom line, if you are concerned about someone droping your package rom 4 to 6 feet or or someone elses heavy package landing on it, Dont use UPS.

Dougster · Oct 12, 2007

Dougster said:
My GF orders some crystal stemware and, despite extreme cushioned packing, it arrives here with three of four items smashed apart by UPS.

Well, replacement Waterford stemware arrived yesterday via UPS again. These were intended to replace the smashed ones noted above. As her request, I opened the heavily padded, double-boxed package only to find that one of the four glasses was smashed.

This is major progress!

First time, 3 of 4 smashed. This time, only 1 of 4 smashed!

The good news here is that between the two UPS shipments, we have received exactly 4 intact glasses!!! A 50% success rate!!!

My GF is happy as can be about it.

Is this a little sick or what???

Dougster

Rara Avis · Oct 12, 2007

Dougster said:
Well, replacement Waterford stemware arrived yesterday via UPS again. These were intended to replace the smashed ones noted above. As her request, I opened the heavily padded, double-boxed package only to find that one of the four glasses was smashed.

This is major progress! First time, 3 of 4 smashed. This time, only 1 of 4 smashed!

The good news here is that between the two UPS shipments, we have received exactly 4 intact glasses!!! A 50% success rate!!! My GF is happy as can be about it.

Is this a little sick or what???

Dougster