Like a number of you I wish my Tractor Supply store was better. First store I get to driving into town, less than 15 minutes from
my home, so sure is convenient. Have seen big drop in service capability last two years, seems to always be short staffed now with
brand new employees. Who of course know nothing.
I was there yesterday and there was a long line backed up at the register, one guy there working away, and manager walks out of her office to pick something up, sees the long line, doesn't go over to help and simply disappears. If the boss doesn't care, the help won't.
I owned a retail store for five years in a small town and find marketing in general to be fascinating, and boy does my TSC store
lose sales for not having a better inventory control system. And where are the second and third staffers who are supposed to be out there available for customers? Happens too often now, never see it fully staffed.
Yes, they are the best place to stock up on grade 5 or 8 bolts. Would be nice if bolts were in right bin, they rarely clean up that area, and I found one pull out drawer stuffed in the front with miscellaneous hardware. Someone had "cleaned up" by sweeping all the stuff put on the top of the cabinet by dumping it in one drawer, none of which belonged there. I would have fired someone if they did that...
So there really is a management problem here.
One of my favorite stores, when canned 2 cycle goes on sale, good deal, and once a year they put the Dewalt cordless grease gun on sale for 175, cheaper than anywhere, good loss leader. So you can get good deals, plus I buy most of my oil there if not at Walmart. Usually Rotella 5 or 6.
And I've been in there enough I know where things are better than some of their new staff.
Have no idea about pet supplies, takes up a good bit of the store.