Tractor Supply Article

   / Tractor Supply Article #31  
Here is something to ponder for all retail customers.. In what order do you place priority of these.

Price
Convince
Quality
US made
Warranty
Customer Service
 
   / Tractor Supply Article #32  
We have a TSC about 20 miles away. I went in twice, nothing I was looking for seemed to be of any quality. I did need a few graded bolts, and of course they didn't have them. Asked a "kid" about their bush hog blades and quickly wished I hadn't. I would rather shop online, find the quality I want to pay for, and wait a few days. I will say our two local ACE Hardware stores are improving drastically.
 
   / Tractor Supply Article #33  
Here is something to ponder for all retail customers.. In what order do you place priority of these.

Price
Convince
Quality
US made
Warranty
Customer Service


Depends on a lot of things. What exactly are you asking about? A shovel? Lawn mower? Insurance policy? Winch? Paint job on the truck?

All on that list would rank differently on each item mentioned. I think most people make a quick unconscious mental calculation of each of those qualities every time they buy anything.
 
   / Tractor Supply Article #34  
Stopped at the TSC in Somerset tonight looking for some rubber lined 1 inch clamps. As usual the spot in the drawer was empty. Young lady at the front ask me if I found everything ok, I told her as usual no. Then I asked her and another employee why nothing ever gets restocked. They said the store has no control over inventory its whatever TSC sends them. The parts I was looking for was handled by an outside vendor for TSC and they couldnt remember when they had been there last.
So I went to Lowes.

Alan, do you know about the Dal R store in Somerset? They have a pretty good selection of all things hardware. Best part is the salespeople will take you into the warehouse if you need some unusual items.
 
   / Tractor Supply Article #35  
We have a TSC about 10 miles from us. I stop in about 1 time a month for some odds and ends. It's. Clean and well run. The staff is as helpful as they can be...but clearly they are not well schooled in all things TSC.. IMO most people who go to these type places already know what they are there for and what they need. So having a isle person to help " educate" you on a purchase.. is not typically a priority.

Plympton store?
They always seem to have a good stock of rusting implements sitting outside.
That said: I do not own any TSC implements.
Always seem to be out of whatever accessory/part I may need.
 
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   / Tractor Supply Article #36  
If I want to stock up on fasteners, TSC is the place. Pay by the lb, specific to grade of fastener. None of the individual bagging and writing qty and SKU's and huge markups. They are cheaper than anyone else I know of by a long shot. I have 2 TSC's in town. The one closest to me is a pretty small store with less inventory, but they have a core staff that has not changed in a long time and if I track down one of the key people they will identify which branch has what I need and give me the name of a person to speak to and a phone number. This got me a returned 5' brush hog for a 40% discount.

On some other things they can be inflexible to the point of stupidity. I had a wood stove and in some years had difficulty getting seasoned firewood. My store manager had the pressed wood bricks, and refused to cut me a deal, even if I was willing to take 2 pallets worth..... They expected me to by them by the bag, 6 at a time or whatever the quantity was. In the meantime, they sell pellets by the pallet, but not the pressed logs.

They are one of the best deals in town for filling propane cylinders too.
 
   / Tractor Supply Article #37  
I had been buying my chicken feed there until a couple months ago. The brand they carry is 16% protein@ $14.00 per 50# bag.
I checked with the local CO-OP and a local hardware store that has 22% protein in 50# bags for $10.50 per bag

I did buy several T post & barbed wire from TSC last week because they matched the local CO-OP price, and I had a 10% off coupon for the entire purchase.
I just couldn't turn them down
 
   / Tractor Supply Article #38  
I do not know how our local TSC stays in business. I do not think I have seen more than 5 cars there in the last three years. Rural King has come in and there are always 20-25 cars in front of that place and sometimes 50. Plus - as many have said - Rural King actually has stuff in stock.
 
   / Tractor Supply Article #39  
tsc also opens too late. i have to wait to get stuff done instead of getting in and out and moving on with my day. they have dr. hours and not farmer hours.
 
   / Tractor Supply Article #40  
Like a number of you I wish my Tractor Supply store was better. First store I get to driving into town, less than 15 minutes from
my home, so sure is convenient. Have seen big drop in service capability last two years, seems to always be short staffed now with
brand new employees. Who of course know nothing.

I was there yesterday and there was a long line backed up at the register, one guy there working away, and manager walks out of her office to pick something up, sees the long line, doesn't go over to help and simply disappears. If the boss doesn't care, the help won't.
I owned a retail store for five years in a small town and find marketing in general to be fascinating, and boy does my TSC store
lose sales for not having a better inventory control system. And where are the second and third staffers who are supposed to be out there available for customers? Happens too often now, never see it fully staffed.

Yes, they are the best place to stock up on grade 5 or 8 bolts. Would be nice if bolts were in right bin, they rarely clean up that area, and I found one pull out drawer stuffed in the front with miscellaneous hardware. Someone had "cleaned up" by sweeping all the stuff put on the top of the cabinet by dumping it in one drawer, none of which belonged there. I would have fired someone if they did that...
So there really is a management problem here.

One of my favorite stores, when canned 2 cycle goes on sale, good deal, and once a year they put the Dewalt cordless grease gun on sale for 175, cheaper than anywhere, good loss leader. So you can get good deals, plus I buy most of my oil there if not at Walmart. Usually Rotella 5 or 6.
And I've been in there enough I know where things are better than some of their new staff.
Have no idea about pet supplies, takes up a good bit of the store.
 

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