Part of the problem is that Mahindra doesn't seem to support their dealer network very well. Out here on the west coast the dealers are always changing and that doesn't make for re-assuring customer service.
That hasn't been our experience here in the East.
2 yrs ago, we needed 102 parts for a Mahindra cabbed tractor that had a tree fall on it.
Got every single part and had more trouble with the insurance company holding things up than anything else.
Mahindra was extremely helpful and has shown this to be a regular experience with the dealership I work at.
Of course covid has created a giant skid mark on all goods and services and now we also are having some issues depending on the parts.
Another issue that has surfaced is because freight charges have gone through the roof.
Some dealers have been reluctant to order parts until they get to the quota point of free or reduced freight charges.
This delays the part and angrys the customer.
Not smart in my mind but everyone is trying to make a buck at the expense of the consumer of course.
It's like a "new normal" and truly maddening if you're trying to run a business.
I'm glad you have a better experience with your Kioti dealer.
One of our cooperating associates owns a Kioti delaership close by.
Contrary to your good fortune, he's pulling his remaining hairs out by what he is going through with Kioti.