NEED TO VENT

[em14]

Make this guy the Sears CEO ...
Leo

 

[frank_f15]

now be serious, he can't be a CEO. he is too honest, and to smart.

 

[cpicton1]

Maybe Gary should have split the profits with this guy. /w3tcompact/icons/wink.gif

 

[frank_f15]

GARY: as i mentioned earlier i e mailed AND called customer relations, and lo and behold if i did not get a call today from them, she is going to contact the 2 stores i called and have the managers get in touch with me in 48 hrs. and she is going to call me back on thursday.it ain't much but at least it is gratifying to know someone is actually concerned. i also did mention to her that i posted this problem here and i told her of all the negative responces about sears, BOY DID THAT GET HERE ATTENTION./w3tcompact/icons/eyes.gif

 

[Hardware]

Hello Everybody, this will not stop the frustration but it may help for the future. Here are the ACE Hardware #'s for the following Dewalt and Makita bulbs;
Dewalt
9.6v 2115285
12v 2118412
14.4v 2118420
18v 2118453

Makita
9.6 2118537
12v & 14.4v 2118552

This is only a small fraction of what is available on the weekly delivery truck from their distribution centers. These are NEW items that many dealers may not know are available.
Hope this helps!
--Jim

 

[Gary_in_Indiana]

Frank,

I'm happy to hear you got some good response from them. I think most businesses really want to do things well but, with every step between the owner and the customer, there is a drop off of quality of customer service in most if not all instances.

Stanley Marcus' book 'Quest for the Best' is a great read on the subject. Tom Peters' offering, 'In Pursuit of Excellence' is also very good, as are all of his works. They ought to be required reading for anyone in business at any level.

They also help you understand what businesses face in trying to offer the best products and services while also trying to grow and expand. It's an interesting dichotomy, to say the least. /w3tcompact/icons/smile.gif

 

[frank_f15]

HARDWARE: thanks for the info, much appreciated by all. AS AN update to this saga , the manager from one of the stores called me today and is ordering bulbs, and will call me when they come in. and i can either pick one up or they will mail it to me, my prefernce, and of course there will be NO CHARGE for my inconvenience. my whole object of starting this chain of reaction was not a free bulb. just wanted to get some common , everyday service.SHAME ON SEARS FOR MAKING IT SO TOUGH TO GET A BULB, BUT ALSO KUDOS TO SEARS FOR MAKING IT RIGHT.

 

[Molerj]

How many of us have to toss out something because we can't find a replacement part. I
like fixing things, especially if they are in good shape. Recently tried to fix my wifes Regal
breadmaker. It needs a thermistor. Called everwhere. Regal no longer makes breadmakers
& parts are no longer available. I was in email contact with Regal & told them someone
had to make the thermistors for the breadmakers. Surely this company can be found. The
breadmaker is only 4 yrs. old. No luck. Still need to find a wiper O ring for my floor jack.
This jack is perfectly good except it leaks from the plunger when using it. The label on
the jack is wore off. I have a parts list, but there is NO manufacture name on it anywhere.
I can't use the jack because of a 1.00 wiper. Everything seems to be throw away now.

 

[BigDave]

O.K. Guys,

Here's the opposite wrt to shipping charges. I recently placed a large order with Amazon.com. They gave me free shipping and the shipped and billed everything separately. I received 7 boxes so far. Two of them only had a single air-tool connector that cost only one dollar. It cost them more than that to ship it via UPS. Go figure.

 

[frank_f15]

BIG DAVE: here is another screw up: recently purchased a table and chair set for my young grandson, when putting it together, one of the metal inserts that is recessed in the wood to accept the bolt was missing, store would not take it back as it was a discontinued item, so e mail the manufacture, requesting the insert, expained in detail what i need to have. got the parcel today. an envelope about the size of texas, loaded with bolts and even a wrench, but no insert./w3tcompact/icons/mad.gif will have to fix it myself. but ticks me off

 

[Bird]

Aaah, yes, sometimes we do find some uncaring, incompetent, or just plain bad service from some of these companies. On the other hand, we sometimes find just the opposite. I recently bought what I consider to be a very nice, heavy, well built dining table and 4 chairs from Sam's Club, made by the FDL company in Indiana. Some assembly required, all the necessary parts plus a spare of each bolt and washer in the box. Now I ain't gonna tell you what I did, but I managed to severely damage 3 major parts. I called the "800" number on the paperwork and told the lady there that they failed to make their instructions idiot proof/w3tcompact/icons/frown.gif (actually very good instructions) and told her what I needed. And of course I offered to pay for them because it was simply my fault. They sent the new parts with no charge at all./w3tcompact/icons/shocked.gif The UPS guy knocked on the door yesterday and said, "I've got a big box for you."/w3tcompact/icons/laugh.gif He was right./w3tcompact/icons/grin.gif

 

[Gary_in_Indiana]

Bird,

Around here that's just known as "Hoosier hospitality." /w3tcompact/icons/wink.gif/w3tcompact/icons/smile.gif/w3tcompact/icons/grin.gif

 

[Bird]

Maybe so, Gary./w3tcompact/icons/laugh.gif I've only visited and stayed in your state for a week once; had a little business to conduct with an RV manufacturer, an RV dealer, a tire dealer, and the Dexter axle plant, and was more than satisfied, very pleased, in fact, with all of them.

One thing that surprised me a bit on this furniture manufacturer was the fact that none of the paperwork has their name and address on it; just the "800" phone number. I would think they'd be proud enough of their work that they'd want their name and address on the paperwork. However, that "800" number sure worked well/w3tcompact/icons/wink.gif and I found their address on the Internet.

 

[PitbullMidwest]

<font color=blue>none of the paperwork has their name and address on it</font color=blue>

The company may private label for many companies. We build product for dozens of retailers who request that our company name not appear on the box or instructions however it is our 800 customer support number you call if there is a problem.

 

[Chuck52]

Frank,

I think I've seen those metal inserts at Lowes in the "specialty connectors" section.

Chuck

 

[rlk]

I recently had a pleasant experience dealing with a company. I purchased an Anderson storm door from Home Depot. During the installation, I cut one piece wrong. Did not notice until I mounted the lockset that the lockset did not line up with the striker plate.

I messed around with it a while and made some modifications that would work, but did not look attractive. The next time I was in Home Depot, I looked for a replacement part. They do not carry replacement parts, so I decided to call Anderson. Anderson wanted the serial number on the door. When I read it out to them, they new which door it was, and said they would send the replacement part at no charge. I was shocked. Apparently they have a "OOPS-PROOF" installation warranty where if the customer screws something up they replace it.

A couple days later UPS delivers a 7 foot long cardboard cylinder that contains the replacement part, as well as new screws, strike plates, and instructions.

Needless to say I was impressed.

Quite often we talk about the bad service, but at least this time, the service could not have been better. Next time I need a door, I'll surely look at Anderson again.

 

[Bird]

I didn't think about that, PitBull, but it makes sense and sounds like a good possibility.

 

[Anonymous Poster]

ANOTHER store I'll be adding to my list of places is JC Penny.
I made my annual pilgramage there today, Bah Humbugh shopping for the wife, and moticed the fine print on the labels when I got to the register. Made In VietFNam goods will not be coming into this house! I left 4 garments sitting at the checkout stand.
Once more, thanks William Jefferson Whorehouse Clinton.
POW MIA accounting first, body return next, and then, sell us your goods.
I can accept Mexico, Indonesia, and might even think about Made in Russia, but NOT with American Brand Names on it.
I wonder how long the moderator leaves this up.

 

[frank_f15]

CHUCK: we don't have a lowes around here but i am sure home depot will carry such items, if not i can figure out something. thanks for the info.

 

[frank_f15]

what could u have posibly dammaged that had to be sent in a BIG BOX? /w3tcompact/icons/hmm.gif are u trying to tell me that there is someone else that screws up like me/w3tcompact/icons/eyes.gif /w3tcompact/icons/grin.gif