I just bought a 54” HD tractor grapple from them. The one I chose was supposed to weigh approximately 360 pounds. When I got it, the serial number plate listed a different model and a weight of 530 pounds. Since they don’t read email, I was forced to text the owner. My text inquiring about the accuracy of my order was sent within business hours. I received a reply about an hour later informing me to put it on my tractor and use it. If I didn’t like it, I could send it back. He then made a point to say that I had contacted him after hours. I promptly sent him a screenshot of the time the text was delivered (4:38 EST to be exact) and blocked his number. He never answered my questions or verified that the unit I received was correct. I have read other posts where he would got into a cursing fit if you questioned him. Really didn’t want any part of that. I will never do business with them again. Their service/response after the sale is garbage. My advice, go with Everything Attachments or another reputable company. Many of the others have good reviews with regards to customer service. MTL, not so much.