OP
gunny0628
Gold Member
My issue was this.......I supported and praised the customer service I received at my local store when I purchased over $40,000 of tractor and implements. I was approached by Doug at the Gainesville store. I didn’t reach out to him he contacted me through the store salesperson.
I asked him about the loader issue and he told me it would be corrected. We emailed info from this forum back and forth and were told it was being addressed. Weeks later.....poof!
Then comes along Brian who took it upon himself to introduce himself, talk about his position and started handling concerns through this forum. He found the loader issue, emailed me directly and talked about the resolution. He asked if I would provide pictures and a small story for a Tractor Owner of the Month expose that they were doing - poof!
My concern, aside from the issue, is the watered-down version we are all getting from a product we want to support because WE own it and WE use it and WE like it. They’ve diluted my trust.
I’m skeptical at this point. I’m worried I made the wrong choice. And I’m slightly bewildered at what the heck RK management teams are doing at the top with such high end turnover.
I fell for it. Bought the tractor at a great price with the stuff that the others didn’t include. I saw the promises of on mobile maintenance and repair. Heard of technicians able to fix tractors in the store.
It’s going to take a lot for RK to gain my trust. We all read the comments by Doug and Brian and their promises. And where are they now??????
If RK was standing behind the commitments Brian made - someone is reading this.
And they better hurry before people who like the product start to hate the people behind it.
It only takes one person to effect the decisions of ten.
I talked to the salesperson the other day to get an answer about Brian. I was told that email addresses at RK change everyday when I asked if Brian still worked at RK because his email was returned to me.
Pay attention RK! Owners of your products are getting tired of the runaround and disloyalty.
I asked him about the loader issue and he told me it would be corrected. We emailed info from this forum back and forth and were told it was being addressed. Weeks later.....poof!
Then comes along Brian who took it upon himself to introduce himself, talk about his position and started handling concerns through this forum. He found the loader issue, emailed me directly and talked about the resolution. He asked if I would provide pictures and a small story for a Tractor Owner of the Month expose that they were doing - poof!
My concern, aside from the issue, is the watered-down version we are all getting from a product we want to support because WE own it and WE use it and WE like it. They’ve diluted my trust.
I’m skeptical at this point. I’m worried I made the wrong choice. And I’m slightly bewildered at what the heck RK management teams are doing at the top with such high end turnover.
I fell for it. Bought the tractor at a great price with the stuff that the others didn’t include. I saw the promises of on mobile maintenance and repair. Heard of technicians able to fix tractors in the store.
It’s going to take a lot for RK to gain my trust. We all read the comments by Doug and Brian and their promises. And where are they now??????
If RK was standing behind the commitments Brian made - someone is reading this.
And they better hurry before people who like the product start to hate the people behind it.
It only takes one person to effect the decisions of ten.
I talked to the salesperson the other day to get an answer about Brian. I was told that email addresses at RK change everyday when I asked if Brian still worked at RK because his email was returned to me.
Pay attention RK! Owners of your products are getting tired of the runaround and disloyalty.
