I Went To Purchase A New Mini-Excavator And This Happened.....

[Muhammad]

OP is going to be DEVASTATED when he see's the number of scratch's he gets when he digs with the bucket on the first scoop

I don't think that's the point. He's making a discretionary (borderline luxury) purchase and he wants a machine that hasn't been used if he's paying for a new one.

With 7.1 hours maybe it was used in some demonstration capacity, on site or for a customer to try before they buy.

Maybe @Johnkn would have jumped on the deal had it been sold as a demo unit with a steeper discount. Or maybe he wouldn't have cared so much if the dealer had cleaned it up nicely before delivery.

There have been countless posts like this over the decades. Dealers should know by now to deliver new equipment in new condition.

 

[dlundblad]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

Assuming the salesman was truthful with the zero hours, the machine should have been marked as “sold” and not used by a dealership goon to do their weekend project. Keep in mind, OP saw it in person and would have seen it dirty of the demo excuse was the case. 7 hours is the lowest hour demo unit I’ve ever seen.

Shady dealer. I would have disappointedly walked too.

 

[lilranch2001]

My 2 cents….
Someone mentioned why the OP generated so much hostility, well me personally, I was put off about the OP when he started bragging about all his hot cars.
As far as why the dealer seemingly didn’t offer to make the whole deal work, based on all of the OPs posts, I can imagine that he royally chewed the dealer out, and I would assume (if that dealer was anything like myself), I would shut up, but in my mind I would be shouting “f’off” and be happy I do not have to deal with him any longer!

The guy does come off a little bit “ picky and entitled”

 

[jim_wilson]

Going along with what a number of people have already said here: the amount of dirt shown in the pictures looks "normal" to me - for a machine that could have possibly even sat around for just one day in a dusty dealer's lot. Until you start using equipment a lot I think a lot of people are just not acclimated to how quickly things can get dirty seemingly out of nowhere - when there's exposed dirt involved.

The picture of the tracks was the only thing that looked a little bit odd to me - they did look dirtier than I would have expected from a "new" machine.

 

[colonel54]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

He should have got what he wanted, a new machine not a used one If you were expecting a new machine and got a used one would you be happy Plus the dealer lied about the hours

 

[lilranch2001]

He should have got what he wanted, a new machine not a used one If you were expecting a new machine and got a used one would you be happy Plus the dealer lied about the hours

My “ new” Bobcat had 9 hours on it the day I hopped on it at the Bobcat dealer and drove it to the Firestone dealer that filled the rears with beet juice.

We really do not know how many hours was on his excavator as the salesman may have made a generic statement of “zero hours” not knowing the chitstorm he was initiating with the OP.

Does ANYONE really think there is zero hours or miles on a brand new vehicle?

I have bought maybe 25 new vehicles/tractors/zero turns in my life and I think everyone of them had at least a 3-4 miles/hours on them, but never zero!

 

[MoArk Willy]

If you pay for something "new"...it should be new.
7 hours on a new car at the dealer is nothing...test drives aren't usually done in their parking lot.
But 7 hours on an excavator.......that won't get the tracks full of mud unless it's a demo.
For that matter some accommodating dealer could have let a customer use it while his was in the shop.
7 hours is a days work...not a drive around the lot, not a demo. The word loaner comes to mind.
It certainly isn't in the condition it should have been in if it truly was new.
They definitely should have cleaned it up to show it as it was promised.
Will that 7 hours affect the machine......absolutely not.
But it affected your experience, made you question the dealers commitment to you and will always have you wondering what else over the years may not have been what they said it was.
Some guys, contractors especially probably wouldn't care one bit since in day two those hours will double.....not a big deal to them.
But it would be a big deal to me.
In 2016 I bought a 2015 B2321.
It was a new machine but sat outside at a dealer for a year.
When I got it delivered it shined like a diamond ring.
My dealer promised a new machine.
He said that when they got it from another dealer it looked like it sat outside for a year as it did.
He had his shop go over it, clean it up, use rubbing compound on the paint and wax it.
He delivered what he promised.
(And I did get a better price as it was the last years model)

 

[blitzen]

Are you suggesting a dealership/salesman does a Dealer Exchange w/o ultimately knowing the hours and condition of what they are receiving, and that they never put eyes on that KX and thought shipping it like that to their customer would be OK and unnoticed? If you were the salesman would you have done that? It appears you would have.

When confronted, the saleman instantly said it looked like a Demo machine. The speed of his reply made me immediately think he was expecting the conversation and knew that was the case. There was no "we appreciate you as a long-time customer, what can we do to make this right?",nothing, just crickets...

They probably have ~200 pieces of new equipment on their lot, I've walked their lot dozens of times, every machine is clean and nothing like the condition of what I received.

You say it could have been delivered with 2-3 hours and idled ~5 hours, under exactly what conditions would a new, open cab machine need to sit and idle for 5 hours during the Spring/Summer? KX018s are relatively hard to find, many/most dealers don't even have one in stock and they don't sit on the lot long before being sold. My dealer had to DX this one from a dealer in another state ~3 hours away.

My return had zero to do with the 7 hours alone (though the salesman 2 feet away and in front of the display turned and told me there were no hours, and yes, in retrospect I should have told him to get out of the seat and let me see for myself, that I don't trust them after all these years, so that's on me ). My return had nothing to do with the dirt alone. I don't care about a few hours or a little dirt or a few scratches.

My return had everything to do with the sum of the delivery experience in its entirety and that they knew exactly what they were shipping, were not transparent about their product, and didn't care. I have never seen a new machine in that condition on their lot in 36 years, ever. I waited for the machine, and it's my money. I told them to come pick it up. No blowup, no cussing, but I wasn't going to accept it.. Just now retired at age 70 I don't know how many more pieces of new equipment I have left in me, but I knew it wasn't going to end with the machine pictured above.

Obviously you're OK with all of that and that's fine, so you just do you.....

I've moved on and have 100% confidence the next one I'm ordering will be just fine and that I'll be satisfied..

Good luck...

Good for you. You sound like a man of principle. It's your money and you're the one who needs to be satisfied with the purchase. I had a similar situation where I ordered a new skid steer when the dealer trade came in it looked used, had paint knocked off. I turned it down and the sales guy was pissed. I told him that if I was paying for a new skid steer then all the paint should be on it and if any paint was knocked off it I wanted to be the one to do it.

 

[dkmc]

I think if the dealer at least made the effort to wash and wipe off the grease it would have went a long way. New machines should look new, the dealer should have that bit of pride and put in that small effort. Delivering the machine as clean as practical, might have made the 7hrs not so hard to take. Hopefully the 'new' new machine showed up much cleaner.

 

[ACfixer]

For me it's quite simply this, the dishonesty. He said zero hours on the meter and it was seven, it was a lie. I don't deal with liars.