Well, the running boards that came in for the truck were better quality than I expected when I opened the box! The install was super easy, very good engineering, fit with very good tolerances. Took me about an hour with 2 wrenches.
Afterwards, things went downhill....fast.... my new trailer hitch is the wrong one, and the brake controller does not actuate the brakes! The little voice inside reminded me to check the plug / hitch. The first thing I found was a loose mounting bolt on the hitch to frame mount...nope only the washer is loose...the bolt is cross threaded and super torqued tight. Upon closer inspection, found that the hitch is only a class III.... It's supposed to be a class IV. BIG DIFFERENCE!
Then I plug the trailer in. Lights work, no brake actuation.... Mmmm... Check the controller--- has power....no manual control...no control adjustments whatsoever.
NOW I AM FIT TO BE TIED !!
Call the dealer. They say..."we didn't do the install..." "I'll send you the number to call -------shop, they did the work, so they will fix it". Called them and drove right there. They pulled it into the service bay. After an hour, the tech came out and said "well it was working with a test light, but I can't get it to work now" ....DUH ! They said they couldn't check with their trailer "because the wiring on the trailer was messed up" . That did not instill a vote of confidence in them! So then I asked them about the hitch...they only have class III... They can't get a class IV for my truck....
I'm lucky I didn't get a ticket on the way to the dealer.... Told them I paid for a class IV hitch, that's what I expected. Asked them why would you put a 5,000# hitch on a truck rated to tow 6700# ?. They first said.."we put on hundreds of these hitches and never had a problem". I said you do now! Then they printed out a sheet that had the specs of the hitch. Yes, it could go to 8,000# with a weight distribution set up. I said that's fine... You can supply an $700-800 weight distribution system then. Story changed real quick. Nope they can't do that.
So, after presenting my case about how they shorted / fried out my brake controller, hacked off the Nissan factory 'plug and play' connectors, and mounted a substandard inferior aftermarket hitch (installed incorrectly at that) it had to go up to the sales manager "for determination". I then explained the whole thing again...showed them pics...then it had to go to his boss...then the boss's boss. Needed to threaten with pickets out front and a legal consult with my attorney.
My appointment to have all genuine Nissan equipment installed with a new brake controller is at 8AM tomorrow morning. It's only taken about 3 hours, but I've finally calmed down. Another day of incompetence and "the run around with pointing fingers". Geeze... I'm almost regretting this....