One of my many summer jobs while attending college was as an NDT tech/QC inspector. I was once sent to a steel mill where work was being done on a big electric furnace. The foreman on the job directed his crew to make welds that were not on the print, and asked me what I was going to do about it. I told him nothing, that my job was only to report the nonconformance. That was on graveyard shift, and the next morning I found myself accompanying the day shift inspector, a senior member of the company, to the Big Boss's office. He chewed us both out very good, and I was warned before going in to just keep my mouth shut. I did, and after the "meeting" was told that's the little game that was being played. Management couldn't control their own workers, and instead of taking the blame themselves, put it on us. Our company didn't care, as we didn't have any authority over their workers, and the constant stream of screwups resulted in many hours of engineering and inspection time to fix them. It also meant extra work for the union workers, so everybody except the bosses paying the bills was happy.
As far as the triangular holes, that can happen when a small pilot hole isn't made before going on to a larger bit. The rest of it is just bad attitude, something that seems in no short supply in this country. We're rapidly devolving to 2nd and even 3rd world standards with regard to service and product quality. :2cents: