Fergie's in ICU

[dkmc]

I suspect they'll need some prodding and pestering before this is completed.
I think I'd be calling and/or visiting in person if not to far, for an update like every
3 days.

Then 2 days

Then every single day if needed

 

[dicktill]

That should have been easy with the holes in the block

@kennyd: you're "boring" : )

 

[dicktill]

I suspect they'll need some prodding and pestering before this is completed.
I think I'd be calling and/or visiting in person if not to far, for an update like every
3 days.

Then 2 days

Then every single day if needed

The dealership is 30-miles/45-minutes away. Yes, sometimes "the squeaky wheel gets the grease", but it can also piss them off if overdone; tough to know exactly where that line is.

 

[polarred21]

The dealership is 30-miles/45-minutes away. Yes, sometimes "the squeaky wheel gets the grease", but it can also piss them off if overdone; tough to know exactly where that line is.

Good point. But I'd also be pissed if I had a hole in my block. Might need to at least get toe on the line

 

[dicktill]

Went to the dealer today; reply:

 

[Shawn T. W.]

Time to ask them for a loaner!

Not sure if you're making payments on it or not ... I'd ask them to suspend them if you are - Interest free!

Can you call a regional customer service agent? Sometimes they have ways of getting the fire lit under the local dealership!

 

[hayden]

Massey will probably drag their feet on this too. Nobody is going to want to pay for it. My only suggestion would be to keep very careful notes of every interaction with them, promise date, next step, etc. If things need to get escallated, having things well documented will be a big advantage. Also, when talking to them, ask what the next steps are, and based on that, agree on when you should check in again. If they have opened a warranty claim, as for the claim/ticket number. And I agree about asking for a loaner and suspended payments. Anything that gives them some incentive to get the tractor fixed. Otherwise there is nothing to keep them from taking all the time in the world.

You might also consider asking about a replacement tractor (permanent, not a loaner). For some $$, they may be willing to put you in a new tractor. Only you can decide if it's worth it, but couldn't hurt to explore the option. I suspect this will take minimum a month to get you repaired and running again, and could easily turn into multiple months. So time without the tractor is a consideration.

 

[tacticalturnip]

The lack of response thus far is really disheartening.

I'd reach out to the local AGCO rep if you're able to. Light a fire. If you burn bridges with that dealer, at this point, my thought is there will always be another.

 

[Shawn T. W.]

The problem with asking for a whole new tractor is he has quite a bit of hydraulic and aftermarket stuff on this one, while nothing to do with the engine, it would take quite a bit of time to transfer all of that over ...

I don't think it should take too long to simply look at it, and see if a rod came loose, or if it broke, (1 Hr?) either are immediate replacement criteria!

Then figure out how long to get a replacement shipped, and installed ...

 

[ultrarunner]

Time to ask them for a loaner!

Not sure if you're making payments on it or not ... I'd ask them to suspend them if you are - Interest free!

Can you call a regional customer service agent? Sometimes they have ways of getting the fire lit under the local dealership!

Your warranty clock stops when warranted item is out of service for a covered repair…

Some have extended for many months.