MikePA
Super Moderator
It's a dealer issue when Brian takes the tractor in to the dealer to be fixed, the dealer says it's fixed when it's not and Brian has to take the tractor back to the dealer to fix it again. Click HereCobra-R said:
DO NOT BUY TC40/45
- Thread starter LoneCowboy
- Start date
- Views: 82640
Farmwithjunk
Super Member
Cobra-R said:
The dealer IS responsible, as a representitive of the manufacturer, to handle warranty issues, as well as to serve as a go-between with customer and manufacturer in a situation like this one. So yes, the dealer dropped the ball, then promptly kicked it into the weeds.
Even as the owner/purchaser, Brian (LC) isn't the final say so on who is responsible for dealing with warranty claims. That is pre-determined protocol, established by New Holland. That MAY have been followed initially, but obviously went off axis at some point. Most likely, there was/is issues with this tractor that stem from improper assembly, BUT, at first signs of trouble, it's the dealers problem until such a time as it's determined to be the responsibility of a "higher power". (ie NH) In so many words, the DEALER has to be the first line of responsibility. He tried, but obviously, failed miserably.
By the time the dealer was willing to get the NH rep involved, BRIAN had already done so. He had to do the dealers job for him. At that point, I suspect the dealer was feeling the pressure to jump on the "call the parent company" bandwagon and just went along with what Brian had already beat him to.
IF THIS SITUATION WOULD HAVE BEEN HANDLED CORRECTLY, AND IN A TIMELY MANNER, BY THE DEALER, the problem(s) would have been solved, and the NH rep wouldn't have even known what happened.
New tractors have been known to have issues. They get fixed when that happens. That's the DEALERS responsibility. The DEALER choked. From the point where Brian very first informed the dealer's service dept there was a problem, until the point where we are now, all that has transpired is the DEALERS fault. They get to shoulder that responsibility when they accept your check on behalf of New Holland (or whoever)
irwin
Veteran Member
FWJ is right. The selling dealer ( or warranty repairing dealer) is responsible to #1 verify customer concern/complaint. #2 address concern/complaint. #3 repair concern...... #4 verify repair done properly. #5 flollow up with customer..... Repeat as needed.............................................if more work or 2nd opinion needed dealer is responsible to contact manufacturer for next step in customer service resolution. ...........Very important: also keep customer informed. It's way to easy to half step any point in process. This is a quality control failure issue.... dealer needed to do more...
Farmwithjunk said:
Oh boy, this is hilarious. I am continually amused at how everybody is so quick to lay out blame, contrary to the evidence.
What are you guys going to say next, the dealer should be predicting Brian's next failures and fix them before they happen?
I am done with this.........I hope it all works out well for you, Brian. NH will help you out, no worries.
Brian
AlanB
Elite Member
Heck, I am just waiting with baited breath to see how it works out with the NH rep.
My fingers are crossed for you Brian and I sure hope it all works out to your satisfaction.
My fingers are crossed for you Brian and I sure hope it all works out to your satisfaction.
MikePA
Super Moderator
Quoting Brian.Cobra-R said:
"Gets better
Get a call this morning from the dealer "hey, we can't recreate these last 3 issues, we want you to take it and then we'll go up with you on your next customers"
Umm, you can't recreate it?
Yeah
I drive over, I say "let's hook up a mower" (since that's how it always happens). I hook it up, i drive off down the median strip and within a 100 feet, the mower is draggin in the dirt and i'm doing about 1mph
I go back
"what's the problem, I can make it happen, you drive, I'll show you"
So i did and they agree that "yep, that sure is happening"
arrrrgggggghhhhhhh"
This is evidence of a DEALER issue, they are not performing, but, don't let facts get in the way of your opinion.
Dougster
Veteran Member
I'm just not seeing the absurdity or amusment here.Cobra-R said:
Brian (LC) is experiencing an unusual number of failures and operating issues with his expensive new tractor that the local dealer, for whatever reason, just can't seem to address... hence time to involve the NH rep. Is this so strange or funny or inconsistent with the warranty process? I don't think so.Kinda strange, I think, that folks laugh about a person experiencing issues with a new tractor and unable to get them resolved. I know my sense of humor hasn't been up to snuff lately... but it's just not striking me as particularly funny.
Dougster
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At this point, both NH and the dealer share some of the blame. In the end we will probably never know if one should be blamed over the other. The dealer COULD be more to blame if they caused future issues with the fixes they completed. NH SEEMS to be at fault as far as the initial issues. LC might get more in the end thanks to his dealer not cotacting NH, and leaving it up to LC. Sometimes manufacturers react to the consumer better than to a dealer nagging for warranty work reimbursement/replacement. The dealers are burdened with fixing the problems on their own, and in cases like this NH can swoop in and "save the day" and fix the problem that the "nasty" dealer didn't resolve.
Just my opinion.
Just my opinion.
Farmwithjunk
Super Member
Cobra-R said:
It's hilarious alright (YOUR TAKE ON THE ISSUE)
So, it's obviously YOUR contention that each and every minor detail, no matter how trivial is the manufacturers problem and the dealer shouldn't ever so much as hear about a problem, muchless take ANY responsibility for consistantly fouling up the warranty repairs, failing to handle things in a timely manner, and his inability to take a customers problem to the next level without the customer doing that for him.
CONTRARY TO THE EVIDENCE???? Are you reading the same thread as the rest of us? Apparently NOT.
Sorry you don't seem to be able to understand the OBVIOUS.
Farmwithjunk said:
Of course I am not saying that the dealer has no resposability, I have no idea where you got that from.
Read LoneCoboys own post, post 7 on page 1 of this very thread: http://www.tractorbynet.com/forums/nh-buying-pricing/104396-do-not-buy-tc40-45-a.html
LoneCowboy said:
Obviously you know more about this situation than Brian does, so I will bow to your overwhelming reading comprehension and expertise.
The customer does bear some resposibility to talk to the dealer and let them know what they are feeling. Brian posted that he did this, and the dealer immediately ran with the ball and set up a meeting with NH. I am a moderator on some car forums and I see the process's that people go through to get help in that industry, I was very impressed with the fast reaction shown here.
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Farmwithjunk
Super Member
Cobra-R said:Of course I am not saying that the dealer has no resposability, I have no idea where you got that from.
Read LoneCoboys own post, post 7 on page 1 of this very thread: http://www.tractorbynet.com/forums/nh-buying-pricing/104396-do-not-buy-tc40-45-a.html
Obviously you know more about this situation than Brian does, so I will bow to your overwhelming reading comprehension and expertise.
The customer does bear some resposibility to talk to the dealer and let them know what they are feeling. Brian posted that he did this, and the dealer immediately ran with the ball and set up a meeting with NH. I am a moderator on some car forums and I see the pocess's that people go through to get help in that industry, I was very impressed with the fast reaction shown here.
Go back and read (or read for your first time as it would appear) Brians post's. The New Holland DEALER DID NOT instigate the meeting with NH rep and Brian UNTIL he was told to BY BRIAN, relaying a message from NEW HOLLAND, after BRIAN contacted them ON HIS OWN after the dealer failed to do so. Dealer blew it. How come EVERYONE except you seems to get it and you seem to have so much trouble understanding the most basic explaination?
Am I supposed to be impressed that you're a moderator on some other forum? If so, I'm NOT. A good many of us are moderators on several boards. What's that got to do with anything in this situation?
FAST REACTION? You really are missing the boat aren't you. The FACT that the dealer DIDN'T make ANY progress without prompting is what this entire thread has been about. This went on for quite some time BEFORE BRIAN made his move to force the dealer to do what he SHOULD have done without being forced. This isn't the first thread about the subject. There's quite a lengthy history about the dealers lack of progress in resolving Brians troubles. That franchised dealer, acting as a representitive of New Holland, failed to do his part in resolving the issues. His failure to do so has been well documented. Try to keep up. You're falling WAY behind.
I'm not contending to know more than ANYONE. But the evidence is clear that you're having a difficult time wrapping your brain around a very simple concept.
I guess the question is at what point do you think the dealer should have instigated the meeting or suggested same? The tractor came back with a wiring problem, he fixed it. Another different problem, he fixed it; I would call this making progress. Now this loss of power situation and something with the rabbit/turtle, he offers to fix it but owner wants to meet with NH rep, which he is certainly entitled to do.Farmwithjunk said:
What would a reasonable person think is the proper point in time to get a higher up representative involved before we condemn the dealer and say he blew it?
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dynasim
Platinum Member
This is worse than watching a prize fight on tv, where my guy is getting a beating, but keeps coming back, and the electricity goes off. Brian, I hope you get satisfaction today(a new tractor that you can trade or keep to try again).
Good luck
Chris
Good luck
Chris
OP
LoneCowboy
Veteran Member
- Joined
- Oct 2, 2006
- Messages
- 1,212
UPDATE
So, meeting is at 9am, phone rings at 8am
"uhhh, guy can't make it til 1pm, can you do that?"
GRRRRRRRRRRRRRRRRRRR
Why do people schedule stuff if they can't make it?
Fine, totally blew up my day, but it worked out.
So, loaded up and went over at 1pm, met Frank the NH rep and said, "here's the deal, here's all the issues and it's broken yet again, I can't do that, so either give me my money back and cancel the deal, OR give me a new tractor, same setup, THAT WORKS"
He said "we can get you a new tractor, we have one in teh area, we can go get it within a day or so and make it work"
So, that appears to be over. But I sat and said "look, this new one needs to work. AT most you get two warranty repairs, on the 3rd one I want my money back. This tractor needs to work, I don't care if you put 10 hours on it, MAKE SURE IT WORKS". They agreed. I also said "I need a loaner, I have work to do and I need the tractor, I perfer a cab (since I have to mow some pretty big places next week, need two crews (TN and TC, 8' and 6') and it's going to be bleeping HOT next week."
No cab, but they gave me a TC45 (hydro, no cab, loader, I need the loader). So, they went thru this one for an hour or so, Frank was willing to deal with the NH thing (since it's a 0 hour tractor, the demo) and I got it.
It proceeded to break at the customer site. (moving 32 tons of sand and moving rock)
Just died.
What the (*&%%#$#Y&(*^$#@@%&*(&%$#@##^&*>>????
Turns out (and I found it) that the seat safety wasn't fully plugged in back behind the seat (not in the seat), even had moth's in it, so came that way from the factory. Was still not happy. But fixed.
So, hopefully this new one works. The idea is a good one, small enough to get into places, but comfy enough with the cab to do it all day. We shall see if my first one was just a one off.. At this point, it appears NH has stepped up.
BTW, moving a full 6' bucket full of sand without loaded tires is somewhat "exciting" at times.
So, meeting is at 9am, phone rings at 8am
"uhhh, guy can't make it til 1pm, can you do that?"
GRRRRRRRRRRRRRRRRRRR
Why do people schedule stuff if they can't make it?
Fine, totally blew up my day, but it worked out.
So, loaded up and went over at 1pm, met Frank the NH rep and said, "here's the deal, here's all the issues and it's broken yet again, I can't do that, so either give me my money back and cancel the deal, OR give me a new tractor, same setup, THAT WORKS"
He said "we can get you a new tractor, we have one in teh area, we can go get it within a day or so and make it work"
So, that appears to be over. But I sat and said "look, this new one needs to work. AT most you get two warranty repairs, on the 3rd one I want my money back. This tractor needs to work, I don't care if you put 10 hours on it, MAKE SURE IT WORKS". They agreed. I also said "I need a loaner, I have work to do and I need the tractor, I perfer a cab (since I have to mow some pretty big places next week, need two crews (TN and TC, 8' and 6') and it's going to be bleeping HOT next week."
No cab, but they gave me a TC45 (hydro, no cab, loader, I need the loader). So, they went thru this one for an hour or so, Frank was willing to deal with the NH thing (since it's a 0 hour tractor, the demo) and I got it.
It proceeded to break at the customer site. (moving 32 tons of sand and moving rock)
Just died.
What the (*&%%#$#Y&(*^$#@@%&*(&%$#@##^&*>>????
Turns out (and I found it) that the seat safety wasn't fully plugged in back behind the seat (not in the seat), even had moth's in it, so came that way from the factory. Was still not happy. But fixed.
So, hopefully this new one works. The idea is a good one, small enough to get into places, but comfy enough with the cab to do it all day. We shall see if my first one was just a one off.. At this point, it appears NH has stepped up.
BTW, moving a full 6' bucket full of sand without loaded tires is somewhat "exciting" at times.
Farmwithjunk said:Go back and read (or read for your first time as it would appear) Brians post's. The New Holland DEALER DID NOT instigate the meeting with NH rep and Brian UNTIL he was told to BY BRIAN, relaying a message from NEW HOLLAND, after BRIAN contacted them ON HIS OWN after the dealer failed to do so. Dealer blew it. How come EVERYONE except you seems to get it and you seem to have so much trouble understanding the most basic explaination?
Am I supposed to be impressed that you're a moderator on some other forum? If so, I'm NOT. A good many of us are moderators on several boards. What's that got to do with anything in this situation?
FAST REACTION? You really are missing the boat aren't you. The FACT that the dealer DIDN'T make ANY progress without prompting is what this entire thread has been about. This went on for quite some time BEFORE BRIAN made his move to force the dealer to do what he SHOULD have done without being forced. This isn't the first thread about the subject. There's quite a lengthy history about the dealers lack of progress in resolving Brians troubles. That franchised dealer, acting as a representitive of New Holland, failed to do his part in resolving the issues. His failure to do so has been well documented. Try to keep up. You're falling WAY behind.
I get a laugh out of the fact that the originator of this post, Brian(LoneCowboy) himself,(the only person that really knows firsthand what is going on) is saying (in the above link, on page 1 of this thread, and quoted above), only three days ago, that this is "not a dealer issue".Go read the post!!!!!!!!!!!............... and you won't even accept that. You are directly countering what Brian told us....yet you are claiming I am not comprehending what is in this thread.
You can have the last word on this, since Brian(LoneCowboy) and I am obviously wrong. The dealer should be able to anticipate machine failures, customer feelings and desires, without them being conveyed to them. (Is ESP required to be a dealer?)
LoneCowboy said:UPDATE
So, meeting is at 9am, phone rings at 8am
"uhhh, guy can't make it til 1pm, can you do that?"
GRRRRRRRRRRRRRRRRRRR
Why do people schedule stuff if they can't make it?
Fine, totally blew up my day, but it worked out.
So, loaded up and went over at 1pm, met Frank the NH rep and said, "here's the deal, here's all the issues and it's broken yet again, I can't do that, so either give me my money back and cancel the deal, OR give me a new tractor, same setup, THAT WORKS"
He said "we can get you a new tractor, we have one in teh area, we can go get it within a day or so and make it work"
So, that appears to be over. But I sat and said "look, this new one needs to work. AT most you get two warranty repairs, on the 3rd one I want my money back. This tractor needs to work, I don't care if you put 10 hours on it, MAKE SURE IT WORKS". They agreed. I also said "I need a loaner, I have work to do and I need the tractor, I perfer a cab (since I have to mow some pretty big places next week, need two crews (TN and TC, 8' and 6') and it's going to be bleeping HOT next week."
No cab, but they gave me a TC45 (hydro, no cab, loader, I need the loader). So, they went thru this one for an hour or so, Frank was willing to deal with the NH thing (since it's a 0 hour tractor, the demo) and I got it.
It proceeded to break at the customer site. (moving 32 tons of sand and moving rock)
Just died.
What the (*&%%#$#Y&(*^$#@@%&*(&%$#@##^&*>>????
Turns out (and I found it) that the seat safety wasn't fully plugged in back behind the seat (not in the seat), even had moth's in it, so came that way from the factory. Was still not happy. But fixed.
So, hopefully this new one works. The idea is a good one, small enough to get into places, but comfy enough with the cab to do it all day. We shall see if my first one was just a one off.. At this point, it appears NH has stepped up.
BTW, moving a full 6' bucket full of sand without loaded tires is somewhat "exciting" at times.
Congrats Brian, glad you got what you deserved.
How is the hydro on this new tractor compared to the old one?
I have a TC40 hydro with a factory cab, I drove mine up a hill in high range (empty) and it too slowed down to aprox 5 mph(it pulled the engine down and started smoking some black smoke), I am concerned that there is something wrong with it like yours.
