Best Service in the World

[SLeBard]

I can't praise the service that I just recieved from Steve Carver and Carver Equipment enough. Those boys have got thier $&*# together. I bought a new L3010 w/backhoe and loader from Carver a little over a year ago. About a week or so ago I had a front loader bucket seal go out. The head of the cylinder had cracked. I was working out in the middle of nowhere (85 miles from home) where I have 40 acres of land. I took the cylinder off and brought it to a Kubota dealer in town. I didn't want to hassle the warranty issue so I told them I would pay for the repair out of pocket. I was called later with a price of $80.00 for parts plus labor. A couple of days later I was called an told that the part was on back order for 3 weeks but that I could get the cylinder for $200.00 plus shipping and that would take a few days. I decided to pick up the part and send Carver Equipment an e-mail to see if they could help me out. This is what Steve Carver e-mailed me back, on a Sunday no less, - "Steve I regret you have a leaking cylinder problem. I regret more that you didn't just email me (first) about the leak. You would have already been "up and going". Please give us the opportunity to serve you first - in the future -- we'll do all we can to make "life as easy as possible". The letter went on to tell me in detail what to do. I was not by my computer for a few days so I had not gotten the email (my fault). So Steve Carver had his Service Manager give me a call to find out if I needed the L/H or R/H cylinder and to confirm the ship to address. I recieved the cylinder the next day. Thank You Steve Carver and Carver Equipment. Oh, by the way, I'm 3,000 miles away from Dunn, North Carolina and Carver Equipment.

 

[Thomas]

Its dealers like that in which keeps us coming back in the future!!

Another good dealer is Town Line Equipment,located in Plainfield,NH. /w3tcompact/icons/wink.gif

Thomas..NH /w3tcompact/icons/wink.gif

 

[MChalkley]

Thanks for posting the experience. It illustrates what I was saying in an earlier post: It's far more important to buy from a good dealer than it is to buy from a local dealer. If the local dealer is a good one, that's the best - if not, a remote good one is still the best bet.

MarkC

 

[Bird]

Yep, from what I've seen Carver is hard to beat. And I just sent some fairly lengthy e-mail questions to him last night and had a response back first thing this morning.

Bird

 

[dullpain]

Bird - I hope it was about all that hydraulic tilt, bevel , incline, decline,rotate,top link stuff you are planning for the 3ph. Let us know how it goes.

 

[Bird]

McCallum, that was the topic, all right, and Steve answered some questions, but I was hoping they had installed tip 'n tilt on a B2710 (or B2910) and could tell me specifically which valve and cylinders they used, length of hoses, fittings, etc., and thought if I got real lucky maybe they could put together a "kit" for me so all I'd have to do is the installation, but no such luck. He said they haven't done any on the B models. I'm reasonably confident that I can round up all the necessary components within 75 miles of home, but it'll take several days and have to visit several businesses, etc.

Bird