backorder experience?

Skitch · Jun 27, 2004

(Maybe you should just get the one with the loader on it. )

I considered going that route, but with a Massey Ferguson 50E loader and my uncle's Case TLB, I couldn't justify the expense of adding a FEL or BH to the Kioti (I can borrow the Case BH if necessary). I was looking at something more for mowing 5-6 acres, working the garden, and maintaining a 1/4 mile drive. The other loaders, while heavier tractors, serve my needs fine for now. The only drawback to either of them is that they are both 2wd. However, I haven't really found that to be a problem that couldn't be easily worked around

KiotiJohn · Jun 27, 2004

( I considered going that route, but with a Massey Ferguson 50E loader and my uncle's Case TLB, I couldn't justify the expense of adding a FEL or BH to the Kioti (I can borrow the Case BH if necessary). )
Makes perfect sense that you don't need one, so you would save that amount of money. Maybe you could get by with the CK20. It will do a lot more than you may think. I've found I don't really need more tractor than that and I do a lot. John

powerstroke2000 · Jun 27, 2004

I think the whole thing stinks. It shows how stupid they really are,why would you move in the busiest time of year.They let parts,wholegoods go down to nothing pissing off their customers by doing so.why can't they ship for two location like most other companies do.All they need to do is send the reorders to the new location and ship from the old location unless it is not there then send it from the new location. butr that is just my 2 cents

KAB · Jun 27, 2004

Yes, It is very discouraging but I am very happy with my CK20 and it has done everything that I was hoping, only better than I expected. I have worked with many companies going through growing pains and there are times that you have to do things that normally would not be done. As I have seen in other post Kioti is not the only company having supply problems right now. If there would not be a trucking issue right now I am sure part of these issues would not exist.

As frustrated that I have been with Kioti they make a quality tractor at a decent price. With a new computer system and warehouse they should be able to get some of these issues resolved fairly quickly (I hope.)

BTW. I am using my CK20HST to prep 3 acres for a house. I do not plan on building for about 5 years but have no doubt that I could get all of the work I need to do done in 2 whereas I figured it would take closer to 5 with a tractor the size of the CK20. I did not believe KiotiJohn at first but the CK20 is a real workhorse.

Kurt

KiotiJohn · Jun 27, 2004

( I did not believe KiotiJohn at first but the CK20 is a real workhorse. )
Would I lie? Yes! But not about that! /forums/images/graemlins/grin.gif
I'm glad you're happy with your CK. I'm sure still happy with mine. People only have to give it a real try out to see how much it can do. John

psuedofarmer · Jun 28, 2004

will contact the dealer this week to check on the status - haven't spoken to him since last week.

my dealer must have a crystal ball - he ordered BHs and FELs, and has these in stock.

i'm actually waiting on the BH bucket (18") and the subframe mount for the BH. i belive the DK55 is already on his lot, or in route (i think).

will clarify this week..

it's been 2 weeks since i placed the order.. and the wait (while agonizing) is a little more tolerable.

my only concern is that winter comes early where i live - so i'd like to think Kioti gets their act together so that everything is delivered this month (july).

here's to patience!

pf

KiotiDave · Jun 28, 2004

Hi,
I don't think the paperwork can be sent to Agricredit with out serial numbers... If it did go in, Agricredit will not pay the dealer for the amount of the tractor until you sign another paper from Agricredit saying you have taken posession of the tractor and they have a serial number to put on the UCC filing.
Agricredit looks out for you all the way, as well as themselves.
Who did you purchase your tractor from?

psuedofarmer · Jun 28, 2004

purchased the tractor from ken (ken's truck/tractor) in keene. thanks for clarifying how agricredit works - because the FEL and BH are in stock @ ken's, i'm only waiting for the BH mount, the 18" bucket - and of course, the tractor which may already be there..

pf

psuedofarmer · Jun 28, 2004

spoke with the dealer today - wish i could say that i feel better, but frankly, i'm extremely dismayed about how kioti does business.

so much so, that i'm very close to getting a M-series kubota (despite the fact that it's darn near 20k more).

the dealer seems to be getting the run-around from Kioti. promises of when the tractor will be delivered, etc. add to this the fact that Kioti is unavailable (customer service #s are busy, the website if offline) - and you're left with a close-to-disgruntled buyer.

from my perspective, i can't understand why kioti made the leap to the new manufacturing facility without making absolutely certain that things would run better than they are obviously running - i realize how long it takes to undertake such a mamoth operation, but it's clear that Kioti did NOT do their homework.

my season is short. the interest rates are about to go up - and i displayed my eagerness to get this tractor in a timely fashion by putting a large cash deposit down.

i can tolerate backorders, but i can WILL NOT (nor will i reward) a complete disconnect between my dealer and the factory.

this dissconnect speaks volumes about kioti - how am i supposed to feel about getting this tractor while knowing that if ANYTHING goes wrong, i may be waiting MONTHS for replacement parts.

hope someone from kioti is reading this.

pf

depratt_equip · Jun 28, 2004

Kioti's office is closed today due to the move, although they are answering the phones. I too agree that now was not the best time for them to move but they have to do it sometime. They have been trying to slowly move stuff over and finally made the big move over the weekend. Unfortunately as with any move (business or home owner) it takes a few days to unpack and get things back in place.

I can guarantee that you will not be waiting months for parts. Kioti’s parts stock will greatly improve now over what it already is, it was a 97%+ parts rate fill and that will just get better now. If they happen to be out of stock they are now directly shipping from Korea (takes about 5 days).

I can understand how you can be upset about the lack of communication; I can assure this is not common practice by Kioti, and is very much the opposite. Kioti Tractor Office is supposed to be up and going tomorrow, I just got off the phone with a lady from Kioti.

Has your dealer called any other Kioti dealers in your area to see if they could do a transfer? You will be locked into your interest rate since your purchase was on the 15th so I wouldn’t worry at all about that.

By the way.. Where are you located at?

psuedofarmer · Jun 28, 2004

i realize how difficult it is when a corporate move disrupts business. i've had it happen to me recently, and even when things go smoothly, it's invasive when you're trying to get a job done.. but to be honest, this distribution problem seems more than just a move issue - someone commented that they waited a few months for a BH (and that was WELL before the move).

my farm is located in southwestern NH, near the massachusetts/vermont border (~80 miles northwest of boston).

my dealer (ken valenti in keene NH) found another DK55c in connecticut - but even if i get that tractor (via conway, or some other carrier) up here, i'm still missing the BH subframe mount and the 18" bucket.

i realize i'm impatient - i just want someone to be a little more upfront with me about when i can expect delivery. if someone tells me august, fine - but if someone tells me next week, and that goes on for another couple of weeks, i'm probably going to be a little annoyed.

on a side note - let me be clear that my dealer - ken valenti - has been spectacular during all of this.. the difficult part is convincing my wife that the large amount of cash i took out of the bank will actually translate into a tractor - instead of an empty bank account with nothing to show for it.

pf

depratt_equip · Jun 28, 2004

The BH Sub frame is made by KMW, if you dealer hasn't already I would have him get in touch with Jeremy @ KMW to check the status. They usually drop ship straight from there to the dealers.

I too agree I like my suppliers to be upfront with be on delivery times. I have had this problem from one of my vendors saying 2-3 days and it turning into almost a month for a BH for one of my customers (was not a Kioti BH). It is very annoying and frustrating to have this happen.

Hopefully you will find out some good news today or tomorrow morning from your dealer.

SteveH_CT · Jun 28, 2004

Well you are definitely experiencing "growing pains". /forums/images/graemlins/crazy.gif Kioti makes a very cool looking and solid product, but what you're experiencing is what lead me to another brand and shop. I'm just not the type to want to blaze trails with new brands, and the experience I had around here was not confidence inspiring. But if you can stick with it I'm sure you'll get a fine machine in the end. If the wait gets to be too much I'd re-price the M series you're talking about. I know Kioti's tend to be a bit less than the competition, but surely not $20k?

Good Luck with it either way - I hope to see a pic of your new machine soon.

Steve

sweettractors · Jun 28, 2004

4 tractors on a truck to save on freight (which is just good business). It costs the same to run a full truck as a partial load. 

Skitch--Your dealer is doing it the hard way !! We have ours come in on the enclosed van common carier trucks 53 ft long with lift gates and could get 8 per load in the crate. We assemble the tractors and save several $, in addition to savings on shipping costs also ($75 per unit on a full load)--Ken Sweet

Sweet Farm Equipment LLC *New and Used Sickle Bar Mowers in Stock*

psuedofarmer · Jun 28, 2004

a L5030 (priced in NH at 2 different dealers) was $42,000. the M-series equivalent to the DK55c (with FEL and BH) was actually more than 20k above what i paid for the DK55 (but that estimate for the M-series was a 'ballpark' figure.. the Kubota dealer is working on the exact quote today).

i spoke with the sales rep @ kioti this afternoon - i let him know (in a very friendly way) that i needed to hear from him what the status of the order was.. is it still on the lot?

turns out that the tractor (after being ordered on 15 June) is still at the factory.

i'm going to provide the benefit of the doubt in this case - because i still believe firmly that kioti is a great piece of equipment at the right price.

however - my patience has a limit. i'll wait until the 3rd week (July 6th) from the date the tractor was ordered. if i can't get a firm commitment from Kioti about when the tractor will ship, or better yet, when they can confirm some delivery date, i'll buy the M-series.

it's more $ to be sure, but i'm not getting any work done waiting. and to me, time = $$.

pf

depratt_equip · Jun 28, 2004

He may be also getting loader and other implements on that load. I have never heard of getting tractors on an enclosed van carrier before. I figured the DK45's would be to large, and the DK55's and DK65's come with wheels and tires. All ours come on 50ft flatbed's created up then we just fork them off, in many cases two at a time. I would almost think an enclosed trailer would make it harder to get everything off.... but I've never had one like that yet...

wallace · Jun 28, 2004

I have the subframe and the bucket in stock and I would be more than happy to help you and or your dealer out.
All though I am a waiting the hardware kit to mount the subframe.
I have a backhoe that I will be mounting this week but I am not 100% sure of what bucket it takes I think I have a couple of 18 in stock

RedDog · Jun 28, 2004

(

however - my patience has a limit. i'll wait until the 3rd week (July 6th) from the date the tractor was ordered. if i can't get a firm commitment from Kioti about when the tractor will ship, or better yet, when they can confirm some delivery date, i'll buy the M-series.

)

I can't blame you for going that route, but not at that price!! /forums/images/graemlins/shocked.gif

RedDog

RedDog · Jun 28, 2004

( He may be also getting loader and other implements on that load. I have never heard of getting tractors on an enclosed van carrier before. I figured the DK45's would be to large, and the DK55's and DK65's come with wheels and tires. All ours come on 50ft flatbed's created up then we just fork them off, in many cases two at a time. I would almost think an enclosed trailer would make it harder to get everything off.... but I've never had one like that yet... )

I've delivered many JD Gators & tractors to dealers. These dealers basically have a mound of grass and dirt that I would back up to and throw down a 6x6 or something equivilant. But if they didn't have these conditions it wouldn't happen. /forums/images/graemlins/crazy.gif

RedDog

KAB · Jun 28, 2004

Not that you would lie... Just stretch the truth a little /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif.

SO often people will say how great something is untill you try it for yourself and find that it does not do the job that you need it to do.

Kurt