Amazon delivery problems using USPS

[buckeyefarmer]

So far this week, 2 packages that amazon says were delivered to me by USPS were not received. Didn't get the tracking number for the first one, as it was unavailable once I clicked on the "Did Not Receive" button. They sent me a replacement for that one, received today. Another package listed as received today did not appear. This time I recorded the tracking number, entered it at USPS, and it says they delivered it to another town, another zip code. My correct address is on the amazon order. Will have to call USPS tomorrow to see what's going on. Anyone else having problems?

 

[George2615]

Not so sure it's just Amazon. I think its the USPS.
In Sept. I ordered a 22" LED Light bar for my tractor through Ebay. I followed the tracking number. It was ordered on Sept. 20th Sunday and shipped on the 21st. It was supposed to be delivered in 6 days so I figured the 28th or 29th at the latest. I had not received as of Oct. 5th and the tracking number showed no further status between the 28th and the 5th. I was going to check with the USPS on the 6th and have them put a trace on it but had to work late and didn't get there. When I got home that evening the package was there. Wife said that someone from the USPS delivered it personally (after normal daily delivery) with an apology. Seems my package was delivered to a different town with a different zip to a different named person even though my name and address was on the box. The person who received it thought it was his because he gets packages all the time so he opened it. Once open he knew it wasn't his and boxed it back up and took it back to the USPS showing them my name and address on the box.
It took 14 days to get to me.

 

[buckeyefarmer]

I also believe it is USPS messing up, but there is no way to report this back to Amazon.

 

[downsizingnow48]

For a while here Amazon had an arrangement where they would ship it FEDEX, then FEDEX would give it to the local post office and they would deliver it. Had some fancy marketing name. All it did was add 2 days to the delivery time. Since everything I order is Amazon Prime that was a PITA. I complained vigorously to Amazon on their email contact address giving several specific examples. I got good human-written replies. Haven't had that FEDEX to USPS arrangement for more than a year. I think they do pay attention, I am sure they got similar feedback from many.

 

[rtimgray]

I think they call the Fedex-USPS thing something like "Fedex Smartpost" (or similar - not sure how applicable that name is....)

We've ordered stuff from Amazon for years, and most of the time, I have no idea how it's coming. Sometimes USPS, sometimes UPS, sometimes Fedex. We've even had Fedex deliver some Amazon items on a Sunday (when I asked the driver if this was normal, he said it wasn't but they were so far behind they were working on Sunday - and that wasn't even the holiday season).

I'm not wild about the smartpost option, because like the poster mentioned above, it usually adds at least a day or two to delivery. Our rural route carrier doesn't deliver packages that don't fit in our mail box, so we just get a card in the mail saying we have a package at the post office. By the time we get home to get the card, the post office is closed.

I just like to think of it from this perspective - I ordered something from a website - it comes from hundreds of miles away, sometimes more, and in a week or two it shows up at my house or in my town - and then I complain when it takes an extra day. In reality, this is kind of a First-World problem...but it's a big deal to me, because it's still my problem!

Good luck and take care.

 

[PHPaul]

I guaran-dang-tee it's the USPS. I HATE when anybody ships stuff via "smartpost". I can bet the ranch that it won't be within 4-5 days of the "expected delivery date".

It's especially aggravating to me because I live right across the street from the post office and I watch the FEDEX or UPS truck drop off packages for me that I won't be able to get until the next day.

It's the combination of entities that does it I think. There are delays on both ends: From shipper to USPS to UPS and then from UPS to USPS to me. I get a "your package has been shipped " email on Monday and when I check the tracking number two days later it still says "label has been created". Has no bearing whatever on actual shipping date. Seriously annoying.

I get stuff USPS Priority Mail (usually flat rate boxes) in a timely manner, and anything direct from UPS is almost always on time. FEDEX is less dependable locally, but still better than Stupidpost.

Still, living out here in the puckerbrush (25 miles from a town big enough to support a McDonalds...) Amazon and UPS are my favorite people! I'll deal with a little impatience and aggravation to avoid driving 120 miles round trip to hit Best Buy or whomever.

 

[Gem99ultra]

My thinking that the delivery delays are a combination of problems. Most FedEx routes are franchise arrangements. Many franchise owners use equipment that is totally worn out. Breakdowns cause a lot of those delays.

UPS trucks are also generally worn out. Yeah, they LOOK good, but just think about all that stopping and starting... my truck wouldn't hold up to that for sure.

USPS is so short handed that they usually can't even keep up the work load during non-holiday times. Its strange that they just can't seem to understand that most of us don't really need delivery 6 days per week, and for one, I sure don't need all of the garbage mail that they deliver.

"SmartPost" simply adds a couple of days to every delivery. I'm still wondering who ever dreamed that there was anything SMART about that system.

I believe that Amazon does ship within Prime orders within two days. That doesn't mean Delivery within two days though.

 

[Mendonsy]

My Prime orders almost always arrive in two days, occasionally the next day. I had one a while back that was 3 days and got an email from Amazon to apologize for the delay.

The Fedex StupidPost stuff is an entirely different matter!! It is generally about a week longer than regular mail. It seems to take about 3-4 days to get to the local Fedex office, another day to get to USPS, and sits there another two days before the USPS will deliver it. USPS priority mail is usually about one day longer than what the post office says it will be.

 

[kcflhrc]

On a brighter side they are going to offer alcohol delivery in New York

 

[Ed of all trades]

I had two packages delivered to my neighbor about 1/2 mi away. then the mail carrier got it right. She drove with two wheels off of the drive way coming up a hill the day after we got 2" of rain. All were Amazon packages but the problem was USPS. I also had to complain because I had miss-delivered mail in our box at least once a week. Ed

 

[buckeyefarmer]

Well, the package did get delivered today, a day later than they claimed. Not sure about the tracking number that said it got delivered yesterday to a different zip code. Today when I ran the tracking number I got no result. Anyway, it's here and I didn't lose this package.

 

[newbury]

<snip>
I just like to think of it from this perspective - I ordered something from a website - it comes from hundreds of miles away, sometimes more, and in a week or two it shows up at my house or in my town - and then I complain when it takes an extra day. In reality, this is kind of a First-World problem...but it's a big deal to me, because it's still my problem!

Good luck and take care.

Good attitude. Last year I ordered an A/C valve for my VW. About a $75 part coming from FORT LAUDERDALE to Fulton, Ms. Heres the saga

Ordered it from Polar Bear Saturday, was told the order would be fulfilled Tuesday and she thought it might get to me in Mississippi Thursday, but Friday at the latest, via USPS. Very pleasant people. Got a call back Tuesday, they wanted to make sure we needed the snap ring type.
Yup, painless

And then the first problem area - USPS
Rec'd email from Polar Bear sent 08:43 Sept 2 confirming purchase
Rec'd email from USPS saying package was going to ship and I should check the address. Yup address correct.
Package picked up at FORT LAUDERDALE, FL Post office, Sept 2
It went from there to OPA LOCKA, FL on Sept. 3rd.
It went from there to CHATTANOOGA, TN on Sept. 4th.
It went from there to ALLEN PARK, MI on Sept. 5th and was "out for delivery", which is about 700 miles from my house.
At which point I started sending heated emails to the Post Office and told our son to try for another weekend.
It got BACK to Memphis and to Fulton, MS and I finally got it Monday (Sep 8th) afternoon.
So, lesson reinforced - don't trust the Post office.

Well, the package did get delivered today, a day later than they claimed. Not sure about the tracking number that said it got delivered yesterday to a different zip code. Today when I ran the tracking number I got no result. Anyway, it's here and I didn't lose this package.

What has really gotten me mad a few times is when the dip#### driver claims to have delivered it and left it with the secretary. AT MY HOUSE when nobody was home.

 

[buckeyefarmer]

Today I got a package from Amazon, delivered by UPS in an unsealed box. So tonight I called UPS and told them I refused delivery, come pick it up. They gave me the run around, but finally someone said they would send a truck tomorrow to pick it up. I am so fed up with package deliveries this year.

 

[buckeyefarmer]

oh, and the package that USPS said they delivered a week ago, that never came..., well it was delivered yesterday, a week later, after I had already got a replacement shipped from amazon.

 

[dragoneggs]

I am overall very happy with UPS, FEDEX, and Amazon Prime. Still a bit in awe that one can get about anything in the world delivered to your door and pretty fast while not having to move off the recliner. I wish the government would get out of the business. USPS would be gone if I were King.

 

[sodamo]

Oh the frustrations. Try living in Hawaii for shipping.
Really dislike Smartpost and have cancelled purchases where seller said it was only option. Can they didn't understand no sale was an option. Used to be the tracking # would show great FedEx progress from seller to Honolulu PO, then item would be held in purgatory for some mysterious period of time before moving on to my local PO. I figure they couldn't have Smartpost show up faster than regular USPS.

UPS could be frustrating if shipped either ground or regular as it would track to Honolulu quickly but not leave Honolulu until promised delivery. I complained a few times to my BIL before he rotors from UPS management, and he'd vehemently deny that could happen.- until I started saving the tracking notices and gave to him.
Not just Amazon either. Daughter got me a birthday present from the NFL store. Still didn't have it after 21/2 weeks. She called, was told it somehow went to Pa not Hi. Had it FedEx 2 days later.
What's more fun is the idiots that can't ship to Hawaii, being it's a foreign country.

{
Created = 1;
Domain = ".foxnews.com";
Expires = "2038-01-18 00:00:00 +0000";
Name = "__qca";
Path = "/";
Value = "P0-1119947531-1298570263381";
}

 

[coobie]

Smartpost is a complete nightmare.I got to experience the joy of it last week.SIGH !!!

 

[zombie]

Soundguy had a thread last week right along the same lines as this one lol. Gotta love usps. I just ordered a couple Christmas presents for my dad to go to mom and had that fresh in the back of my mind.

 

[dmccarty]

We have not had any problems with USPS deliveries from Amazon. Knock on wood. But we also have good postal workers.

I can't call it a problem, but I placed an order from Amazon last week, and it was to be delivered by USPS on Saturday. USPS could not leave the box in the mailbox and they did not leave at the gate which is what almost always happens so we had to pick up at the post office on Monday. Usually, I would not care, but I wanted to take the order into work yesterday. Hardly a fail by the USPS. I thought about opening the gate but figured the order when fit in the mail box. :confused3:

Now lets talk Walmart. :shocked::confused3::laughing::laughing::laughing:

We ordered a couch, yes a couch, from Walmart and had it delivered to the store so we could pick it up. Surprisingly, FedEx transports the couch to WallyWorld so we can watch the couch travel across the US. Couch arrived in Wally Land but the Wallmartians have no record of the couch. How do you misplace a couch? Did the couch walk out the door by itself?

We reorder and get our money back from the couch that disappeared. The second couch should be delivered to day. It will be interesting to see if this couch disappears. We and friends have had problems with orders disappearing from this Walmart. It is hard to believe that they have these kind of problems.

Later,
Dan

 

[tractorshopper]

My brother works for USPS. He has showed me pictures of how they receive trucks of Amazon materials hardly shrink wrapped and falling off pallets all over inside the trucks. Think Jenga. The USPS then has to try to re-sort everything and figure it from there.

Not saying USPS is great, but Amazon is also less than perfect.