Yes the company is extremely bad in customer service. Once they are out of your yard it seems you are on your own. I wrote on sales slip that not all pieces are there and they still don't help , anyway they lose.I am thinking I will use a different overhead door , a regular one .Did you install yours or did it get installed by company? Did you torque your bolts or use a drill or impact to tighten them? I tightened mine with a small torque wrench. Also they were all done from inside and my wife held the bolts from turning on the roof so the washer was not cut up on the panel or hole. With the amount of leaks you are saying I think maybe that happened to you.