nygrappler
New member
Generac Acquires Country Home Products[/QUOTE]
I purchased a one year old DR Pro-XL (K-34) in 2013.
At that time, DR customer service was top notch. You would get a warm body when you called immediately. I had called regarding a couple things...updating the registration and I had an issue with the muffler as it wasn稚 supported properly and broke. They redesigned it to fix the problem.
There is a piece in the engagement linkage that I replaced once for around $35 a few years back. The piece just bent again this spring. DR has since redesigned this piece to (hopefully) solve the issue.
Unfortunately, the customer service is now terrible following their sale to Generac. You end up on hold for 30-40 minutes every time you call and the folks who answer, while courteous, do not have the knowledge that the folks in Vermont had. Also, I discovered that I needed to purchase additional hardware to install the updated arm?
I have put 300-350 face cord through it so it has some miles on it. Key is, when the linkage is not adjusted properly, do not try to run or you will strip the rack/pinion. I have not had issues with either.
I purchased a one year old DR Pro-XL (K-34) in 2013.
At that time, DR customer service was top notch. You would get a warm body when you called immediately. I had called regarding a couple things...updating the registration and I had an issue with the muffler as it wasn稚 supported properly and broke. They redesigned it to fix the problem.
There is a piece in the engagement linkage that I replaced once for around $35 a few years back. The piece just bent again this spring. DR has since redesigned this piece to (hopefully) solve the issue.
Unfortunately, the customer service is now terrible following their sale to Generac. You end up on hold for 30-40 minutes every time you call and the folks who answer, while courteous, do not have the knowledge that the folks in Vermont had. Also, I discovered that I needed to purchase additional hardware to install the updated arm?
I have put 300-350 face cord through it so it has some miles on it. Key is, when the linkage is not adjusted properly, do not try to run or you will strip the rack/pinion. I have not had issues with either.
Last edited: