3720 delivered today
- Thread starter vic654
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OP
vic654
Member
The dealer is coming in the morning to pick up the tractor and bring it back to the dealership.They plan on doing a full dianostic check on entire tractor.They had a new tubo overnighted from JD and plan on installing tommorow.They also said if there is a damage beyond just the turbo they are going to order me a new tractor from the factory.I think they have handled this very well and am glad i picked them for my purchase. The owner,salesman and service manager have all been great to deal with and have kept me well informed to date.I will update when this issue has concluded.As for the earlier poster who said if it happened before i got it i would never know the thing is i do know and thats a big difference.You buy a brand new tractor and you want it problem free.
WilliamBos
Super Member
- Joined
- May 1, 2004
- Messages
- 5,362
- Location
- Innisfil, Ontario, Canada
- Tractor
- MF 1635 12x12 Powershuttle
I am glad to hear they will take care of you. I totally agree, the reason you go new is so it will be problem free.
Keep us posted.
OP
vic654
Member
just got off the phone with dealer.He said a john deere service tech was sent there to check the tractor.They want to know why the turbo failed.The tech is going to do a full diagnostic on tractor and if there is any damage other than the turbo the factory is going to replace the tractor with a nw one.I will find out monday whats going on after the tech is finished with the testing.
WilliamBos
Super Member
- Joined
- May 1, 2004
- Messages
- 5,362
- Location
- Innisfil, Ontario, Canada
- Tractor
- MF 1635 12x12 Powershuttle
Karl2
Gold Member
Duds happen, but I'm as curious as JD is to know what can cause a turbo failure on a new machine. This is not something that is likely to happen during transport, and the 6 hours prove that the tractor was factory tested. Must have happened at the dealership.
OP
vic654
Member
Update>Dealer called today and the service mgr and jd tech took engine apart .They saw some limited damage to engine and they got the ok from JD to install a brand new engine and turbo.The engine is coming off the assembly line at factory in georgia tommorow morning and will be over nighted to the dealer.He expects to have it installed and tractor returned to me on friday.I have to say the dealer has been great throughout this and there service and communication is excellent.After i have the tractor i will report how everything went.
Vic
Vic
JohnDeere4300
Veteran Member
Glad your getting a new engine.
Since you will be paying a lot of money for your tractor, i believe i would tell them to give you a new tractor.
kennyd
Advertiser
I don't think that's doable...with all the serial number recording on the loan paperwork and bill-of-sale, plus insurance. The tractor is now sold to him-and it must be handled as a warranty claim and the unit repaired.
OP
vic654
Member
A new tractor was an option but 6-8 weeks for them to order it and have it shipped and setup etc.I didnt want to wait that long with the snow season and having sold my other tractor already.The engine is the only thing wrong and the rest of the tractor is fine and has all the extras on it i ordered already installed.I really didnt see the point of a new tractor when they are installing a completely new engine and turbo.I ll have the tractor back to me in one week from when they picked it up to having it back good as new.
WilliamBos
Super Member
- Joined
- May 1, 2004
- Messages
- 5,362
- Location
- Innisfil, Ontario, Canada
- Tractor
- MF 1635 12x12 Powershuttle
I agree. They are pulling an engine off the line to take care of you, and if the tractor has no other issues worth waiting 6 weeks, and since it is set up the way you like it, go with the new engine.
Keep us posted.
OP
vic654
Member
The tractor is finished with new engine installed. The engine was a complete unit from flywheel hoses filters etc.The dealer was even surprised he thought it was just going to be engine,They said a complete engine would be sent and it sure was.It was overnighted tuesday and arrived late wed.
They installed it thursday and friday and today they where checking out the whole tractor to make sure everything was working fine.The service manager personally took the lead on this project and did all the work with JD tech.I have to say they did a great job taking care of this problem with the service manager going all the way to JD corporate and insisting they need a new engine and anything less the customer would not accept.
I will have the tractor back monday and report my findings .
Vic
They installed it thursday and friday and today they where checking out the whole tractor to make sure everything was working fine.The service manager personally took the lead on this project and did all the work with JD tech.I have to say they did a great job taking care of this problem with the service manager going all the way to JD corporate and insisting they need a new engine and anything less the customer would not accept.
I will have the tractor back monday and report my findings .
Vic
WilliamBos
Super Member
- Joined
- May 1, 2004
- Messages
- 5,362
- Location
- Innisfil, Ontario, Canada
- Tractor
- MF 1635 12x12 Powershuttle
Excellent!! Glad to hear you have an excellent dealer, and a company who stepped up to the plate for you. They were not joking when they said "complete engine" either. If someone see or gets a JD with no engine, you will know where it is.
mtg65
Bronze Member
- Joined
- May 29, 2007
- Messages
- 66
- Location
- Vermont
- Tractor
- Kubota MX5400, John Deere G110 Lawn Tractor
Great news. It's good to hear that the dealer and manufacturer are working together to make things right and ultimately making you, the customer, satisfied. It sounds like you chose a good dealership and product! Enjoy your new tractor.
two_bit_score
Super Star Member
- Joined
- Dec 22, 2008
- Messages
- 12,660
- Tractor
- John Deere 110 TLB, Diamond C 19LPX GN trailer
Please let us know how this turns out for you.
JohnDeere4300
Veteran Member
I am glad you got your tractor fixed.
You must have a good dealer, better than where i live.
Now you can enjoy it.
You must have a good dealer, better than where i live.
Now you can enjoy it.
crashz
Elite Member
Could you let us know who the dealer is? I live near the NH border and would like to find a good JD dealer. The one that I know of does not cary much for tractors and the one near our place in NY is very pricey.
Thanks!
Leo
Thanks!
Leo
OP
vic654
Member
Tractor is back and looks good as new.Everything under the hood is brand new.My dealer really handled this situation as best as they could.If anyone in the area of NH i would recommend James Rosencrantz and sons they are a real standup dealer who i believe has been in business for over 70 years.
The GM kevin rosencrantz and service mgr paul rosencrantz where great in keeping me well informed and in the promptness of taking care of the problem.If your looking for a new tractor give scottt miller a call he was my saleman and he was great to deal with.I bought it at there Kensington rt107 location.After i get to use it a little ill let you guys know how its working.
Thanks for the time Vic
The GM kevin rosencrantz and service mgr paul rosencrantz where great in keeping me well informed and in the promptness of taking care of the problem.If your looking for a new tractor give scottt miller a call he was my saleman and he was great to deal with.I bought it at there Kensington rt107 location.After i get to use it a little ill let you guys know how its working.
Thanks for the time Vic
