- Joined
- Apr 6, 2004
- Messages
- 24,115
- Tractor
- Cat D3, Deere 110 TLB, Kubota BX23 and L3800 and RTV900 with restored 1948 Deere M, 1949 Farmall Cub, 1953 Ford Jubliee and 1957 Ford 740 Row Crop, Craftsman Mower, Deere 350C Dozer 50 assorted vehicles from 1905 to 2006
One little technique I have found personally helpful... not necessarily for this case as it sounds the Dealer isn't the problem.
The technique is to say in a clear voice... Do I understand correctly there is nothing you can or will do to help and then note the date, time and person name/position. When they ask what is this all about simply say you don't want there to be any misunderstanding as to why you went to corporate or filed a lawsuit.
Two things generally happen... that person finds a way to help or brings in someone with more authourity...
In cases of bait and switch I have the complaint form from the District Attorney and start filling it out right in the store... just to make sure I have the spelling of all the names and titles correct.
The technique is to say in a clear voice... Do I understand correctly there is nothing you can or will do to help and then note the date, time and person name/position. When they ask what is this all about simply say you don't want there to be any misunderstanding as to why you went to corporate or filed a lawsuit.
Two things generally happen... that person finds a way to help or brings in someone with more authourity...
In cases of bait and switch I have the complaint form from the District Attorney and start filling it out right in the store... just to make sure I have the spelling of all the names and titles correct.
