16 Warranty Claims??

[jenkinsph]

trook,
Any luck with this? Just so you know you don't need the higher summer temperatures to check out your ac system. Today is warm enough to test the system.

 

[jenkinsph]

trook,
Any luck with this? Just so you know you don't need the higher summer temperatures to check out your ac system. Today is warm enough to test the system.

All technicians use charts that allow for ambient temperature adjustments in their readings and assessments.

 

[The Deerslayer]

If it were me, I would not rest with the final word coming from a regional manager (not saying that you are). I am not familiar with JD's organizational structure, however I would suspect that they have a corporate office that you could contact verbally and in writing. Reference a detailed history of issues, your attempts to resolve amicably,and your dissatisfaction with the recent "solutions" offered by the individual(s) representing their organization. Send any documentation certified. Depending on their structure, you should address it directly to the CEO along with placing any number of other pertinent corporate folks on copy and request a response by a certain date.

You may want to consider obtaining any statutory lemon law references that are specific to your state in advance of your next communication with JD. Based on what you obtain, you may or may not want to reference the information. As was suggested, I would not reference any potential legal action you may or may not take at this juncture.

Best of luck on this, I know how aggravating and frustrating this must be.

 

[Gator6x4]

After reading through all the post a couple of questions comes to mind. 1.) Was the roof panel ever removed? Several have reported when the roof panel is removed be careful and not let the insulation fall down and block the AC unit. 2.) Has the OP considered installing tinting on the windows to reduce the "Green House Effect". 3.) Is the OP running the unit with the temperature control set to "Max" and a low fan speed which will cause icing on the evaporator.

 

[ultrarunner]

In my State... the warranty period is automatically extended for out of service time for a covered warranty repair.

In some cases this can mean months added to a warranty...

I'm certified in my State to do Lemon Law Arbitration and eligibility can hinge on whether the item is used for commercial purposes...

Having a cardre of lawyers at your disposal would seem ideal for dispute resolution.

The real question is... what do you want Deere to do?

If they extend the warranty on the A/C for a year would that be satisfactory?

The general test for Lemon Law is the manufacturer's defect must significantly affect the Use, Value or Safety...

So brakes that fail would be open and shut... blemishes in paint... no so much.

 

[trook]

Yes, the back portion of the top was taken off the tractor the first few repair attempts.

I was wrong. After obtaining copies of my warranty claims, there have been a total of 18 claims. Probably 6-10 of these are AC related. Others have been smaller issues resolved by Deere; but issues none the less. The latest is a revolving type scrubbing noise consistent with the engine rpm's. You can hear it when inside the cab and when outside the cab when standing behind the pto. It seems to be coming from directly under the cab and occurs when the tractor is in park.

The tech stated it was typical engine noise. The service manager said, no it's not normal because it recently began. Therefore, the service manager picked up the tractor and transported it to their shop to further evaluate the noise and AC issue. I may be wrong, but I believe the local dealer is doing what they can to help me extend the warranty and try to resolve the issues I am having.

The local dealer claims the extended warranty issue is out of their hands at this point and is completely up to the discretion of deere and the regional rep. They agree there have been way too many warranty issues with this tractor. I would like to believe they are sincere and are empathizing with me.

I spoke with 4-5 different attorneys last week. All agreed that Deere has a problem with this particular scenario. Mississippi's lemon law may not cover tractors, but there are federal laws/acts that do. All recommended, if I didn't mind fronting some money, to obtain the extended warranty asap since my current warranty is about to expire so that I will be protected until a final resolution can be reached. I did that Friday.

All the attorneys felt that my free extended warranty request was extremely reasonable, and all of them felt that JD's refusal to be reasonable was a significant error. Several offered to take the case. The attorney I retained is very experienced in this area. We shall see what happens.

 

[davesl708]

Good luck with your attempt to get Deere to do the right thing. To bad we seem to need lawyers all the time to get people to do the right thing.

 

[ultrarunner]

It's because it is too easy to dismiss people knowing many will drop it.

Really the only rights you have are those you are willing to enforce.

As an arbitrator... I like to point out why it is in a company's self interest to handle consumer disputes fairly and promptly...

It is also important to point out consumers can be totally unreasonable and/or responsible for misuse/damage they cause...

Not all cases are black and white and sometimes achieving a satisfactory remedy is no more complicated than reaching the person that can do something about it...

 

[davesl708]

It's because it is too easy to dismiss people knowing many will drop it.

Really the only rights you have are those you are willing to enforce.

As an arbitrator... I like to point out why it is in a company's self interest to handle consumer disputes fairly and promptly...

It is also important to point out consumers can be totally unreasonable and/or responsible for misuse/damage they cause...

Not all cases are black and white and sometimes achieving a satisfactory remedy is no more complicated than reaching the person that can do something about it...

Those are the reasons I always give the assigned person the opportunity to make it right. If not I go up the chain till I get to the person who can make a decision. If the ladder is high I go to the CEO and let him/her find the right person.

 

[jerrybob]

Those are the reasons I always give the assigned person the opportunity to make it right. If not I go up the chain till I get to the person who can make a decision. If the ladder is high I go to the CEO and let him/her find the right person.

Totally agree........although it is time consuming and a PITA.........keep escalating through the organization. Become a pain.....call daily....demand the person call you back. Keep banging on the cage.....get their attention. Good luck.