Brand new KIOTI dead on arrival

[Dizno]

I agree with Rodger Best. Pay now or pay later. I still use old John Deere's for the 1960s and 1970s. Simple and durable. John Deere handles the test of time and this is what I like and their lineup is very good these days. Plus having been there for years I am confident in the product.

 

[SPYDERLK]

Huh, shortages is the only part of this whole thing that I don’t think are artificial (cause may be artificial but shortages are real).

Critical thinking absent.

 

[ljjhouser]

Today is Monday. I presume you are busy taking it back to the dealer again. I hope they can help you this trip. I will say that I don't have a Kioti, but if you read many reviews, they seem to be doing well. You just have a mistake that was not caught by you or by the dealer. And they still don't know what it is, it seems. Read the reviews about Mahindra - Probably NOT an answer for you. This must be a small problem, maybe even an intermittent safety switch, that once solved, it may become the best tractor in town. I am sorry to suggest this, but let the dealer run its course. I also might suggest just leaving it with the dealer. They may get it in when someone cancels. If they don't know what it is, it may take them time. ALSO, if you don't have insurance, get it. Or at least make sure the dealer is responsible for it if you leave it there for service. Best wishes. Larry I know how you feel - defeated - but see if it can be resolved.

 

[ljjhouser]

And keep us posted.

 

[src000]

In my tractor, there is a nylon filter at the filler. When I fill the tank, I try to be careful not to push it into the tank but about a 150 hrs ago the filter wasn't there. The filter is slightly denser than the diesel so it tends to migrate to the lowest point. Could it block the fuel flow? I don't know but it does interfere with the fuel gauge float. I had a dickens of a time getting it out. I wanted until the tank was mostly empty, I parked the tractor on a slope, right side high of course, to give me some advantage. Then I used a piece of wire carefully inserted in the throat of the filter and slowly raised it until I could get my pinky in to grab it and pull it out (where it will remain as I have a similar mesh filter in the can I use to fill the tank).

 

[5030]

Now that I would believe. Steel IS in short supply, but I was referring to labor, not materials.

Labor is in real short supply, no one wants to work today.

 

[deezler]

And the newbs just keep chiming in, with potentially actually helpful information?

 

[Buggs67]

While I like my Kioti it had issues from the outset that were ALL dealer prep issues. It took 2 weeks of arguing with Kioti before they'd fix it under warranty. IMO Kioti Corporate sucks.

My (new-to-me) dealership is operating at full capacity but still 2 weeks out on service/repairs. My ZTM has been there a week and I don't expect it back for at least another week.

IMO sending everyone to college has resulted in this; an economy where we have well educated burger-flippers/waitresses and no one to fix our machines.

 

[coobie]

And the newbs just keep chiming in, with potentially actually helpful information?

I like all of the lawyers we have on here.

 

[Citydude]

I have had the same problem with Kioti. I either get NO RESPONSE from them or they suggest I call my dealer. My problem was w/ the fuel filter plug on the bottom of the fuel filter. BE CAREFUL WHEN YOU REPLACE THE FILTER THAT THE O-RING that screws into the bottom of the filter doesn't fall off. Mine did and I didn't notice it missing. Weeks of stalling problems because air was getting into the fuel line.
When I FINALLY found the problem, think Kioti would send me a new O-Ring? No way. My dealer didn't even have one. Had to order the complete plug w/ O-Ring from a Kioti parts place by the name of NOLT'S in Shippensburg, PA 717-423-6033 Ask for Justin - Parts Mgr. They sell the complete filter kits for Kioti tractors. But not even they had JUST an O-Ring for that fuel filter.

Like they are going to jump right on that O-ring you lost. Right.....

 

[lorandroehl]

I'd give them one of two options.

>> Full 100% refund of any monies paid and cancel any loan contact.

>> Replacement unit.


Today. No delay.

-- or --

Tomorrow go to your State AG.

I can understand why you are upset. Although I have not been in a situation like this personally I’m sure I would be equally frustrated, perhaps even more, especially since dealing with a tractor that is brand new. And for which you have laid out a good amount of cash.

I would caution against going the adversarial route too quickly. At some point you may have no choice, but in my experience trying to remain cooperative as long as possible often times pays dividends. Sometimes you actually do catch a lot more bears with honey than you do with bear traps. Hopefully your situation can be resolved to your satisfaction with out the dealer and you becoming adversaries. A positive relationship would be beneficial to both of you as time goes on.

Maybe ask the dealer some specific questions and hopefully get a commitment. Exactly why can’t this be addressed in a timely fashion? When can I expect my tractor problem to be addressed? How do you plan to address this given this is a brand new tractor? If you can’t address this in a timely fashion can you suggest something that may help me? Free rental? etc,etc.

Unfortunately you may be forced into the adversarial route at some point in time. Hopefully not, but never take that route off the table.

Good Luck!

 

[BillsAgRepair]

Hey guys, just bought my first tractor, KIOTI CK3510 HST and wanted to see if anyone has any better ideas to resolve problems with KIOTI. I bought it brand new off the dealer lot. Started it up for just a minute and drove it on my trailer. Got it home and the unit shut off and check engine light came on. Ran it 2 hours away back to the dealer and they replaced the fuel rail. It ran fine idling for 30 min so I trailered it up and brought it home. Used it for an hour driving around and tractor shut off with check engine light. Now days later dealer hasnt even looked at it yet and said they wont expedite parts. KIOTI wont answer my voicemails or emails. They answered facebook and just said "talk to your dealer". Anyone deal with this before and know how to handle it? The tractor has less than 5 hours on it and over half of those were the dealer testing and make ready.

 

[BillsAgRepair]

Hey guys, just bought my first tractor, KIOTI CK3510 HST and wanted to see if anyone has any better ideas to resolve problems with KIOTI. I bought it brand new off the dealer lot. Started it up for just a minute and drove it on my trailer. Got it home and the unit shut off and check engine light came on. Ran it 2 hours away back to the dealer and they replaced the fuel rail. It ran fine idling for 30 min so I trailered it up and brought it home. Used it for an hour driving around and tractor shut off with check engine light. Now days later dealer hasnt even looked at it yet and said they wont expedite parts. KIOTI wont answer my voicemails or emails. They answered facebook and just said "talk to your dealer". Anyone deal with this before and know how to handle it? The tractor has less than 5 hours on it and over half of those were the dealer testing and make ready.

I take your in business, and need it from the comments, for everyday use. I used to have an OPE dealership, but never had compacts. That tractor, in my opinion, should be a priority to that dealership, the service rep, and the techs within the parent manufacture. In that order, two days tops. Your dealer isn't pushing hard enough back up the ladder to get you going. We have went as far as robbing pieces off of other units to get someone going. They can deal with the warranty later but it is key yours gets up and running.
Maybe I could be an advocate/mediator for these types of issues...who knew.
If you haven't been taken care of by now, push them harder, you just spent a lot money with them. Its your right.

 

[CastleRock257]

Last summer the turbo on my 2017 NX4510 self destructed. Dealer had never seen that before. Kioti corporate asked for the turbo because this was the 4th or 5th event like this across the country and they suspected a bad batch from the turbo supplier.
The dealer had the tractor for 3 months and THAT was Covid... There were no turbos in the US. They tore the entire engine down to make sure the turbo failure hadn't wrecked the whole engine. ( They took extensive photos of the whole process.) $18,000 repair bill, covered by Kioti under warranty ( which was going to expire in one month).

Tractor has been fine since.

 

[Martin Roper]

Hey guys, just bought my first tractor, KIOTI CK3510 HST and wanted to see if anyone has any better ideas to resolve problems with KIOTI. I bought it brand new off the dealer lot. Started it up for just a minute and drove it on my trailer. Got it home and the unit shut off and check engine light came on. Ran it 2 hours away back to the dealer and they replaced the fuel rail. It ran fine idling for 30 min so I trailered it up and brought it home. Used it for an hour driving around and tractor shut off with check engine light. Now days later dealer hasnt even looked at it yet and said they wont expedite parts. KIOTI wont answer my voicemails or emails. They answered facebook and just said "talk to your dealer". Anyone deal with this before and know how to handle it? The tractor has less than 5 hours on it and over half of those were the dealer testing and make ready.

This tractor is clearly " not fit for purpose", I assume you have consumer protection groups, use them, they need to step up and repair, replace or refund, if not park your self in the dealership drive way and make your self known to every one going in or out.

 

[coobie]

This tractor is clearly " not fit for purpose", I assume you have consumer protection groups, use them, they need to step up and repair, replace or refund, if not park your self in the dealership drive way and make your self known to every one going in or out.

And you will pay his legal fees for setting up in dealers drive way?Are you presenting LEGAL ADVICE ??Just curious ??

 

[BillsAgRepair]

This tractor is clearly " not fit for purpose", I assume you have consumer protection groups, use them, they need to step up and repair, replace or refund, if not park your self in the dealership drive way and make your self known to every one going in or out.

In the drive should never, be a last case scenario. Nothing good, gonna come of that.

 

[Jstpssng]

What I don’t understand is why so many feel that he should void the warranty on his brand new tractor by working on it himself. Hopefully it’s a simple fix and the only problem he will have for the next 30 years. Two of my neighbors bought brand new Kubota TLBs, one was a B and the other was an L. They both went back within a few weeks, one with a bad computer, the other with transmission problems. It can happen to any brand, and right now everybody seems to be behind for various reasons.

 

[TheDingy]

I am very interested to hear about this, as I was literally looking at a Kioti this weekend. While I had some doubts about the quality which left me waiting a bit off, this kind of nails that I won’t be purchasing from them. Many years ago I had a problem with a Mahindra 6025 to get ours fixed too some VERY drastic action to get fixed from the dealer with under 5 hours on the ticker.

 

[coobie]

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BUY.HAVE/HAD 2 NO ISSUES..