And when I ask if he has told anyone here, I mean anyone here at
EA.
He did email me back in late December about a slight misalignment of his hitch in the top link area.
He said it wasn't a big deal and wouldn't affect the operation, so i apologized, told him to let me know if he needed anything and that was it.
I do not have any further email correspondence since then, nor has anyone else heard of the possible cutting edge issue.
What rang the bell is when he talked about bolting on the cutting edges. Don't all new box blades come with the edges installed?
We shipped his box blade unpainted because he wanted to get it painted himself.
We mailed the decals separately.
EA can, will, and has made mistakes. We try to keep those mistakes to a minimum, but we are human.
We pride ourselves in quality and customer service and always go above and beyond if there is an issue.
With all that being said.... can we see what it looks like? Is it visible to the naked eye? Was the 1/8" in the cutting edge or the box blade?
It is rare for a cutting edge to lie perfectly flat. Most mfgs use their attachment point to hold the cutting edge in line and 1/8" wouldn't really be out of tolerance for a box blade cutting edge.
Travis