sea2summit
Elite Member
Sorry this is long.
So in late October I reached out to WoodMaxx to use their .mil discount while I was deployed to get a chipper. At the time the chipper wasn't in stock but supposed to be back in production early December which isn't that big of a deal and the emails implied December-ish ship date when I asked about it because I really wanted to use it during the winter here while it's easy to move the tractor through the woods to the work.
So mid December arrives and I haven't heard anything so I email asking how the ship date is looking and get a very long detailed email about how hard the units are to produce and how many they have to produce for all the orders...slightly interesting to me but don't really care. They said they were "your order is on target for a January production date." Okay, not ideal as that's eating into the time I have but I understand.
So January comes and goes, not a peep again. So I emailed yesterday asking how it was looking. One sentence reply saying "if I had to guess I would say in the next few weeks."
So maybe I'll get lucky at get my order two months after I was led to believe it would arrive which is almost four months after starting communications with them. Am I being unreasonable in expecting a little more solid delivery date when they are already holding a deposit from me and two months past what I was led to believe would be the manufacture date? I don't recall seeing any issues with them in the past on the forum vs some other manufacturers which is one reason I ordered from them.
So in late October I reached out to WoodMaxx to use their .mil discount while I was deployed to get a chipper. At the time the chipper wasn't in stock but supposed to be back in production early December which isn't that big of a deal and the emails implied December-ish ship date when I asked about it because I really wanted to use it during the winter here while it's easy to move the tractor through the woods to the work.
So mid December arrives and I haven't heard anything so I email asking how the ship date is looking and get a very long detailed email about how hard the units are to produce and how many they have to produce for all the orders...slightly interesting to me but don't really care. They said they were "your order is on target for a January production date." Okay, not ideal as that's eating into the time I have but I understand.
So January comes and goes, not a peep again. So I emailed yesterday asking how it was looking. One sentence reply saying "if I had to guess I would say in the next few weeks."
So maybe I'll get lucky at get my order two months after I was led to believe it would arrive which is almost four months after starting communications with them. Am I being unreasonable in expecting a little more solid delivery date when they are already holding a deposit from me and two months past what I was led to believe would be the manufacture date? I don't recall seeing any issues with them in the past on the forum vs some other manufacturers which is one reason I ordered from them.
