A little history here - the Postal Accountability and Enhancement Act (PAEA) of 2006 decimated the USPS. One of the main features of the act was that the USPS pay 5 billion dollars a year to pay for future employees health benefits. This 5 billion dollars was submitted to the Treasury which in turn applied it to the Federal deficit. These payments would pay for employees that haven't even been born yet, as far out as 75 years! Congress saw the USPS as a cash cow and tapped into it. No other business or agency in the US was subject to such an onerous payment. This in turn resulted in what was once a profitable, self sustaining entity, becoming a failing business model that was bleeding red. In order to try to stem the bleeding, the USPS took to divesting itself of its' largest costs - employees. Employees account for approximately 80% of their expenditures. In doing so, they offered early outs for their senior and most experienced employees. A large number of these employees have left, only to be replaced with non-career employees who are paid far less. The non-career employees are given little training, and because of their non-career status, do not have much investment in the job. After over 5 years of wrangling, Congress has yet to do anything to overturn the PAEA. The poor service you are experiencing is the result of the PAEA. Just sayin.....