Ordered February ninth...still waiting.
Oh just to rub salt in our wounds, our AT&T internet is currently down. It was having trouble starting at Thanksgiving and then proceeded to die totally about two weeks ago, taking internet service for two hundred other customers with it.
Rumor has it that AT&T is out of replacement parts, and is unwilling to airfreight the necessary replacement parts, so we are left with no service, and no estimated time of service restoration. How do you plan for "no time estimate for restoring your service""
The "explanations" have ranged from a car accident to trouble with the fiber to an ATM switch failure. What the issue is for real, I have no idea as practically every other person I speak with has a different "story" and a different estimate for when service will be restored. All the estimates have been blown through with no comment or explanation from AT&T personnel, despite numerous folks saying that they would follow up. Yeah, right...
What really annoys me is that nobody at AT&T is taking responsibility nor is anyone bothering to try to keep us in the loop on any progress. It feels like we are being mushroom farmed.
Already pricing Verizon 4G home internet and we will move our cell service over as well. Not that anybody at AT&T cares whether a customer leaves....
(Written while sitting in a cold, dark car in the rain on the side of a rural road where there is a fragment of cell service...)
And a Merry Christmas and Happy New Year to everyone here!
Peter