service bulletins

[timalabim]

Any reason that Kubota published service bulletins can not be posted on this board?

If it is possible, I would suggest a "sticky" post for each model containing the list of all published service bulletins so that all of us could be made aware of their existance.

It could be helpful for members to have this information when contacting service departments that aren't as forthcoming as some, or that don't do as good a job of keeping up with the information as the best service department do.

For example it would be nice if when having a service done you could just give a list to the service manager and ask to make sure that all of the relevant bulletins are addressed.

 

[lp333]

That is a great idea!

To the best of my knowledge, Service Bulletins have only been issued to dealers and have always been kept out of public view. Too much info can be very costly for manufacturers. Excellent forums like TBN tend to make manufacturers uneasy, because far too many problems are made public, far too quickly.

It would be great if TBN could play a small role in helping to change the current situation.

 

[timalabim]

Excellent forums like TBN tend to make manufacturers uneasy, because far too many problems are made public, far too quickly.

.

It could be a benefit to the manufacturer that instead of people getting p.o.ed about a problem, they could see that the manufacturer is standing behind their product and is indeed providing resolution to issues. I think that most people realize that some problems will crop up, especially in a new model of a product, and will accept this if they know that the manufacturer will take care of them.

 

[art]

Not everyone is the same, we've had three tractor's that we picked up out of garages this spring that with good intentions people wanted to fix their own equipment. What a mess and often costing more then it should have! Who's to draw the line here? Kubota does send oout notification of all undates to it's customers unlike other lines.

 

[srossman]

Not everyone is the same, we've had three tractor's that we picked up out of garages this spring that with good intentions people wanted to fix their own equipment. What a mess and often costing more then it should have! Who's to draw the line here? Kubota does send oout notification of all undates to it's customers unlike other lines.

But what about the people that didn't purchase their equipment new or from a dealer. I for bought a used Kubota, and I'm sure that Kubota has no idea that I own their product. It would be helpful to those of us in this boat to have the service bulletins posted some where.

Just my .02 cents.

-Scot

 

[timalabim]

Kubota does send oout notification of all undates to it's customers unlike other lines.

For my BX24, the only notice I ever received was regarding the saftey recall for the seat. Never got anything regarding the fender, fender support, battery cover, replacement grips, or gage cluster.

If not for this forum, I would not have known about the availability of these and sure would have been in more of a panic when my fender cracked last weekend. As it was I had already planned to have the supports put in when my 100hr service came up. So when I heard the "CRACK" I just knew that I had to make a call on Monday and I would be taken care of.

 

[paparammer]

Kubota does send oout notification of all undates to it's customers unlike other lines.

I have a BX1800, still being paid for through Kuboata Credit. I've never heard a thing from Kubota.

 

[firec]

I have a BX2200 and an L3830 and have never received any notices other that sales info.

 

[Dusty]

If the air cleaner issue on the BX tractors is any indication of how Kubota deals with problems and defective part issues, they are definitely lacking in communication. I had the air cleaner bracket replace under warranty 3 times, and even the last one has broken. I believe that they stuck there head in the sand on that issue, knowing that if they kept replacing those that complained, it would still be less expensive than a full blown recall to properly resolve the issue. I like my Kubota tractor, and my Kubota dealer, but I absolutely dislike the type of response that Kubota has done on the air cleaner broken bracket problem.

 

[riptides]

I have equipment from three different dealers. Only one of them followed up on informing me of service issues for a time.

Figure that out.

If it wasn't for the internet, I'd be in the dark on what to watch out for.

I think Kubota and JD service networks are the issue and not the corporations.

FWIW

-Mike Z.

Any reason that Kubota published service bulletins can not be posted on this board?

If it is possible, I would suggest a "sticky" post for each model containing the list of all published service bulletins so that all of us could be made aware of their existance.

It could be helpful for members to have this information when contacting service departments that aren't as forthcoming as some, or that don't do as good a job of keeping up with the information as the best service department do.

For example it would be nice if when having a service done you could just give a list to the service manager and ask to make sure that all of the relevant bulletins are addressed.

 

[NoviceguyInCT]

Whats the recall number for the fender repair?
" " " " battery cover replacement?
" " " " replacement grips replacement?
" " " " gage cluster replacement?

I know the seat replacement recall number is PIB-2007-027.

Thanks?

 

[lp333]

Any reason that Kubota published service bulletins can not be posted on this board? ...

Would it be possible for some of the Kubota dealers who frequent TBN (several do so incognito) to offer a helpful response to Tim's important question please?

 

[8226hamer]

I'm thinking that if a safety factors not involved, you'll be lucky to hear anything from Kubota. If it wasn't for TBN, I would not have learned about any of the several updates, recall campaign, service bulletins, or whatever you want to call them. There has been several major updated fixes for problems with my series of tractor, and others, that I feel should have never left the factory with. This site has been great for exchanging informatgion between other Kubota tractor owners and without it, I would have given up on my Kubota and probably would have never given Kubota another shot in the future
I have had some problems with Kubota, but I have seen results from them. It may take some time, but presistance pays, but every owner that has a problem tractor that Kubota knows that exist, I feel should be notified by Kubota. Not every owner surfs the net. It would not be that hard for Kubota to do this and in the long run would make many more satisfied customers. It doesn't take much bad reputation to ruin a great one that Kubota has had for several years.

 

[huckie]

if the dealer doesn't call where else can we find info of recalls? I may be dumb but I don't know any place else other then looking thru posts!

 

[timalabim]

I know the seat replacement recall number is PIB-2007-027.

QUOTE]

Hey Novice or anyone else, can you confirm that this is the number for the "New" seat, and not the original BX24 Safety recall for the seat bolt?

 

[bbwithdrawls]

Not everyone is the same, we've had three tractor's that we picked up out of garages this spring that with good intentions people wanted to fix their own equipment. What a mess and often costing more then it should have! Who's to draw the line here? Kubota does send oout notification of all undates to it's customers unlike other lines.

Im going to have to politely disagree here , I bought 3 pieces of brand new kubota equipment and hadnt got the first thing from kubota regarding bulletins recalls and just found out the very hard way that kubota has a known issue with 3430 and backhoe pointing downhill that burns up the hydraulic pump, spoke to the dealer and its a break fix notifications so your at your dealers mercy

 

[BXpanded]

Whats the recall number for the fender repair?
" " " " battery cover replacement?
" " " " replacement grips replacement?
" " " " gage cluster replacement?

I know the seat replacement recall number is PIB-2007-027.

Thanks?

It seems that Recalls and Service Bulletins (PIBs) are often lumped together here when they are very different animals.

A recall is usually only issued when a significant safety issue is involved (think Toyota uncontrolled acceleration) or there is a defect in the product that will almost certainly cause a major failure. They are sometimes the result of some government agency's mandate. Under a recall, the manufacturer usually notifies the last known owner, and advises him how to get the problem corrected. Recalls are tremendously expensive as extensive documentaton and record keeping may be required. Also, eliminating the potential problem may be required on every unit although it might be an issue on only a few. The only recall I can remember, involved replacement of a small seat bolt and retainer on the BX that could possibly loosen. In that case Kubota USA sent letters.

All the other items mentioned are PIBs intended to instruct the dealer on how to proceed if the owner returns the machine with the specific problem. Since the problem may actually occur in only some units, they are usually a repair on failure item.

As a side note, service bulletins are very common in the automotive industry and are almost never communicated to the end customer. I would expect that no manufacturer intentionally publishes those to the public, and that none notify customers of all service bulletins. Service bulletins do not, as a rule, provide warranty coverage beyond the original warranty period, although there are exceptions. It seems that tractor manufacturers follow the same procedures.

TBN members have provided lots of information on PIBs that would not have been available to most of us. We have been able to get repairs made or have gotten updated parts that we would likely never have known existed. This is one of the benefits of our participation in the TBN forums.