This is another rant, which I will delete tomorrow night. Right now am just trying to form a plan of action...
October 2022 I received a bill from my hospital for routine tests. Original amount was $225.00. My insurer paid their share; there was an insurance adjustment; I paid my deductible,
everything totaled up to $225.
The bill was for an additional $175.
After months of unanswered phone calls I finally paid it to keep from screwing up my credit. A few months later I finally talked to a live person who said he would look into it. A few days later he called me back and said that I was right, and my account would be credited the next time I had a bill with them.
It wasn't. This summer I had the same routine test done. When I didn't see the credit I called and got the same person; who didn't know what I was talking about and couldn't even find records of a previous bill.
OK!
I dug out the old bill and called back, leaving yet another message giving the invoice numbers and asking somebody to get back to me. Still no reply. After a few months my new bill was about to go to collections so I paid the difference, making a note that I was only paying the undisputed amount. Still no reaction. In October I wrote a letter including both old and new invoices, asking if they would at least explain why I had to pay so much more than the original bill. (Sent registered mail so that I can prove that they got it.)
Still no reply.
Last month I contacted my insurer, asking if they could explain the discrepancy. They quickly wrote back stating that the hospital could not charge more than the contracted amount. After looking into it further they said that I should receive an adjustment in a couple of weeks.
It's been 3. If I know they are going to refund the money I will pay the current bill. Not only will that keep it from collections but I can get reimbursed from my Flex account. If I pay it,then find out they just plan to credit my account I will have to go through this fiasco again... and I'm not one to write interest free loans.
Sorry for the long rant, but I plan to call tomorrow to find out what's going on. This will keep me from using my default mode... full scale nuclear.
Tomorrow night this rant will be gone.
October 2022 I received a bill from my hospital for routine tests. Original amount was $225.00. My insurer paid their share; there was an insurance adjustment; I paid my deductible,
everything totaled up to $225.
The bill was for an additional $175.
After months of unanswered phone calls I finally paid it to keep from screwing up my credit. A few months later I finally talked to a live person who said he would look into it. A few days later he called me back and said that I was right, and my account would be credited the next time I had a bill with them.
It wasn't. This summer I had the same routine test done. When I didn't see the credit I called and got the same person; who didn't know what I was talking about and couldn't even find records of a previous bill.
OK!
I dug out the old bill and called back, leaving yet another message giving the invoice numbers and asking somebody to get back to me. Still no reply. After a few months my new bill was about to go to collections so I paid the difference, making a note that I was only paying the undisputed amount. Still no reaction. In October I wrote a letter including both old and new invoices, asking if they would at least explain why I had to pay so much more than the original bill. (Sent registered mail so that I can prove that they got it.)
Still no reply.
Last month I contacted my insurer, asking if they could explain the discrepancy. They quickly wrote back stating that the hospital could not charge more than the contracted amount. After looking into it further they said that I should receive an adjustment in a couple of weeks.
It's been 3. If I know they are going to refund the money I will pay the current bill. Not only will that keep it from collections but I can get reimbursed from my Flex account. If I pay it,then find out they just plan to credit my account I will have to go through this fiasco again... and I'm not one to write interest free loans.
Sorry for the long rant, but I plan to call tomorrow to find out what's going on. This will keep me from using my default mode... full scale nuclear.
Tomorrow night this rant will be gone.