Many thanks to Gamble

[wojnaroski]

After much frustration with original dealer, I finally had warranty service performed by a dealer 50 miles away. Thanks to Gamble for all your assistance in tracking down service advisories and for listening to my problems.

If a dealer who will recieve no monitary gain can listen to our problems and track down solutions, why can't the selling dealer fix a warranty problem? Talked about this with Cub and was told that Cub has no control over dealers. What a shame.

Gamble, Thanks again for all your time and effort.

Alan

 

[gamble77]

Glad I could help in some way. Yes, I might not have any monitary gain from our relationship but I can pass on some good will in the name of Cub Cadet, and that is worth it to me. Thanks again for the kind comments.

 

[ducati996]

I would love to hear the whole story - you made it too tempting /forums/images/graemlins/grin.gif

 

[DmansPadge]

Thats the way to build a name for yourself. Just like the "TractorSmart" deal in the Kubota forums... people love Ronnie because he cares and is a mark of what customer service really means. These days it is hard to find that dealer/salesman to go the extra mile to help out a customer (or for that matter.. just a person with questions). With the exchanges I've had with Nate Gamble in TBN forums he seems to be the kind that you would want to deal with... and there is a lot to be said for that.

 

[wojnaroski]

Duc,

The details to the story are not worth going into. It is just another sad commentary on ineffective dealers and lack of manufacturer oversight. Cub is no better or worse than many other manufacturers. It is my responsibility to be informed about dealers, products, and warranites.

So far Cub has taken care of all my problems and answered all my concerns, at no cost to me. For the money paid I could not have purchased better equipment.

The real story here is that there are sources to help solve our problems if we just keep our heads.

I know that not everyone will always be 100% satisfied with whatever they buy or the service they receive. Just a fact of life.

Again, many thanks to Gamble and CubTech.

Alan