Legal question

mmurphy · Jul 31, 2010

Futuresweets, I think it is a good time for you to sit back, relax a few days and do not even look at the machine. You are obviously frustrated to the point that you are not thinking clearly and isolating the condition to see where problem is. Some times you have to walk away and you will respond better to the situation.

RickB · Jul 31, 2010

The Cat shop may well have given you the best advise IF INDEED IT IS A VALVE PROBLEM. Rebuilding a valve may stop external leakage; rebuilding seldom fixes functionality issues.

If you have a checkbook or credit card, you have a method of transport for your tractor.

The mechanic that you had "look at it" gave advise that you seem to be taking as gospel, but he wouldn't work on the valve because "he didnt know much about load sense systems". Or he knows too much about you. Guess I wouldn't put much stock in his advise.

AlanB · Jul 31, 2010

I would start by sitting back a second and figuring out who you trust.

From my limited view, it would be the shop that rebuilt the valves, at least you trusted them enough to hand them money.

I would walk back in there with my hat in my hand, and ask for help, my conversation would go something along the lines of, Hey guys, I troubleshot this thing and thought it was the valves, so I had you guys rebuild it and it still is not working. I am over my head at this point sorting through this thing, what do you guys recommend I do? Then follow their advice.

I chose not to answer last night when I read about suing because nothing I would have said would be fit to print, but enough others have said it much nicer with more clarity than I could muster.

If you came into my shop threatening to sue, we would not get far together.

futuresweets10 · Jul 31, 2010

AlanB said:
I would start by sitting back a second and figuring out who you trust.

From my limited view, it would be the shop that rebuilt the valves, at least you trusted them enough to hand them money.

I would walk back in there with my hat in my hand, and ask for help, my conversation would go something along the lines of, Hey guys, I troubleshot this thing and thought it was the valves, so I had you guys rebuild it and it still is not working. I am over my head at this point sorting through this thing, what do you guys recommend I do? Then follow their advice.

I chose not to answer last night when I read about suing because nothing I would have said would be fit to print, but enough others have said it much nicer with more clarity than I could muster.

If you came into my shop threatening to sue, we would not get far together.

As I said before, I wasnt going to walk in threatening to sue right off the bat. The shop has been pretty good about talking to me and explaining things. I did ask them what to do next and they told me to pull the secondaries off an inspect everything to see if the problem was in there. I have cooled down about the entire matter. As long as I have the cylinder broken apart I am going to replace the parts it in and then after that im going to set up a time for them to come look at it on site or borrow a trailer and get it to em. Thanks for sparing me the "not fit to print" lecture as I know I deserved it

futuresweets10 · Jul 31, 2010

RickB said:
The Cat shop may well have given you the best advise IF INDEED IT IS A VALVE PROBLEM. Rebuilding a valve may stop external leakage; rebuilding seldom fixes functionality issues.

If you have a checkbook or credit card, you have a method of transport for your tractor.

The mechanic that you had "look at it" gave advise that you seem to be taking as gospel, but he wouldn't work on the valve because "he didnt know much about load sense systems". Or he knows too much about you. Guess I wouldn't put much stock in his advise.

Can you explain a little further why functional issues usually arent fixed with a rebuild?

Tig · Jul 31, 2010

futuresweets10 said:
if the problem resides anywhere other than the valves I will be happy to pay for the repair, but if its in the valves its on them.

I think some of you guys missed that line above. The issue is did they do the work requested.
As for suing someone. Personally, I think it would consume more of my life than I would ever get back. I just walk away in disgust if I'm not happy and then get on with my happy life.

rekees4300 · Jul 31, 2010

futuresweets10 said:
I explained that I wanted them completely redone and inspected.

IMO If you paid to have that done and they didn't do it then you have a case (assuming you can prove it).

RickB · Jul 31, 2010

futuresweets10 said:
Can you explain a little further why functional issues usually arent fixed with a rebuild?

Because the vast majority of valves cannot be "rebuilt". They can only be 'resealed'. And leaking seals cause leaks, not functionality problems. Worn spools, cracked housings and failure of hard parts cause functionality problems, and most valve spools and housings are not individually replacable.

futuresweets10 · Jul 31, 2010

RickB said:
Because the vast majority of valves cannot be "rebuilt". They can only be 'resealed'. And leaking seals cause leaks, not functionality problems. Worn spools, cracked housings and failure of hard parts cause functionality problems, and most valve spools and housings are not individually replacable.

The basic worry with these was trash getting in them....

RickB · Jul 31, 2010

futuresweets10 said:
The basic worry with these was trash getting in them....

Well if that's the concern, what have you done to prevent garbage from getting in the valve a second time? For instance, did you drain & fill the system with fresh oil of the proper spec and clean any strainers and replace any filters?