Four wheel drive bound up is a natural situation that arises on all non viscous connected drives. The front axel on 4x4 tractors is geared to a slightly faster ratio so that the front end will pull around in turns. Have someone drive the tractor real slow while you are observing the front wheels on pavement or clear surface where you can see the tread as it leaves the pavement while the wheel is rolling and you will see the scrub or clawing effect. The front is literally trying to drag the rear. On soil, snow, etc this is largely unnoticeable but a necessary part of the design for best steering.
It is a simple matter to disengage the 4wd while driving. While driving, apply the amount of pressure to the 4wd lever you would expect to use to release it, and put the tractor into an increasingly sharp turn. Somewhere in the turn the front wheels will be covering the amount of extra distance they are geared to and the gear train connecting the front to the back will go slack and the 4wd lever will move easily out of engagement. Do this while just rolling along, not while in any kind of hard pull such as while plowing or disking.
I shift into and out of 4wd on the go all the time when mowing when I see ahead I will need 4wd to pull through a bog, or make a turn up a hill or what ever and then as soon as I am through that need I put tractor into a weave and ease out of 4wd and just keep on mowing. It really makes 4wd sing.
I learned this driving my dodge 4wd. Driving on ice, when the road gets clear it would sometimes be impossible to get out of 4wd sitting on side of road. Once I understood the source of the bind to be just the loading of the gears due to fronts not turning at exactly the same as the rears I learned to steer the truck into a turn, literally just weave a bit while applying pressure to the lever and the 4wd would slip out of engagement.
I am somewhat incredulous that a tractor dealer would not know to raise the front wheel, move the tractor backwards and forwards or something such. That would forever scare me away from those guys doing any kind of mechanical work for me. My dad got a screaming deal on a car at the end or world war 2 because of just such a lack of ineptitude on the part of the mechanics at a car dealers.
Hope this helps.