3gunr
Veteran Member
- Joined
- Apr 17, 2018
- Messages
- 1,172
- Location
- wentzville mo
- Tractor
- mahindra 2538 mahindra 2810 cub cadet 7260 massey 255
New job or new state?
Kioti dealer service call pricing...unreasonable?
- Thread starter raxxter
- Start date
- Views: 11966
TugBarge
Silver Member
I am going to a CAT dealer... really looking forward to the change. Same state, more upward possibilities.
TugBarge
Silver Member
Thank you!Good for you,to being everything you hope it will be.
deezler
Elite Member
- Joined
- Jan 30, 2012
- Messages
- 3,659
- Location
- Southeast MI
- Tractor
- Cub Cadet 7305, Kioti CK3510seh TLB
CAT is a hugely successful company with a lot of upward mobility, for SURE. Congrats. A buddy of mine has a neighbor who started as a mechanic in our local Michigan CAT rental and service shop (was able to bring home backhoes and 305 excavators from work every night for neighbors to use, awesome perk). Became shop manager, and now, is manager for the entire midwest CAT rental fleet. Probably makes 250k/yr now, but does have to travel a lot. Bought his nice subdivision house for ~400k in mid 2000s and just sold it for closer to 800k, to move out to Illinois and be centered in the rental region.
TugBarge
Silver Member
Sorry, I didn't mean to hijack the thread.
That's great to hear a real success story like that. It appears they really prefer to promote from within, which is a serious perk.
I moved from automotive service manager into Kioti, very small Kioti dealer so I actually did parts, service manager, and some sales. Loved the sales the most - a local CAT dealer was looking for a sales guy and I was fortunate enough to make it through. I'll be inside sales as the newbie.
I appreciate the well wishes
thank you.
That's great to hear a real success story like that. It appears they really prefer to promote from within, which is a serious perk.
I moved from automotive service manager into Kioti, very small Kioti dealer so I actually did parts, service manager, and some sales. Loved the sales the most - a local CAT dealer was looking for a sales guy and I was fortunate enough to make it through. I'll be inside sales as the newbie.
I appreciate the well wishes
thank you.
grsthegreat
Super Star Member
I had CAT dealer come and repair a transfer switch for me on a job, as the control board is not available for non cat dealer purchase. They sent 2 guys and their large equipment service truck to remove 4 screws and swap a board. Customer got a bill for about $2300. Probably 5 minutes work And $300 part.
no wonder CAT has money.
no wonder CAT has money.
Thanks to all who responded to my initial post, I apologize for not responding to anything earlier but with the holidays and all, things have been extremely busy to put it mildly.
As for a follow up, I wound up borrowing a trailer and taking my CK3510 to the dealer. I arrive just as they opened, as arranged. When I backed up to their service bay, They brought out their Kioti diagnostic kit, pulled the codes, cleared the CEL, and reprogrammed the tractor without it ever leaving the trailer. Fifteen minutes from start to finish.
As it was covered under the warranty, I didn’t get charged anything.
I asked the mechanic what the problem was and the young man told me “…one of the programs had corroded. I pulled it out and replaced it…” (Corroded, so you pulled it out and put in a new program?...I’ll let you work on my tractor while it’s under warranty, but I think you’ll stay away from my computers…)
He went on to say the problem might have been due to the cold, and he’s only ever seen that particular code twice.
It’s been a week (of even colder weather – with daily use) and so far, so good.
I do understand time, fuel, wear and tear on service trucks, etc. are not free. And I understand the dealer has to make a profit.
But, I am not impressed with the idea of a service charge of over $700 for something that turned out to be a software fix – while under warranty. And for that being a minimum charge -on top of anything else- once it's out of warranty. I suppose it's my excuse to buy a trailer that can haul the tractor.
I’m just glad the tractor is back into daily operation, and all it cost me was $70 bottle of whiskey I gave as a ‘thank you’ to the guy I borrowed the trailer from.
As for a follow up, I wound up borrowing a trailer and taking my CK3510 to the dealer. I arrive just as they opened, as arranged. When I backed up to their service bay, They brought out their Kioti diagnostic kit, pulled the codes, cleared the CEL, and reprogrammed the tractor without it ever leaving the trailer. Fifteen minutes from start to finish.
As it was covered under the warranty, I didn’t get charged anything.
I asked the mechanic what the problem was and the young man told me “…one of the programs had corroded. I pulled it out and replaced it…” (Corroded, so you pulled it out and put in a new program?...I’ll let you work on my tractor while it’s under warranty, but I think you’ll stay away from my computers…)
He went on to say the problem might have been due to the cold, and he’s only ever seen that particular code twice.
It’s been a week (of even colder weather – with daily use) and so far, so good.
I do understand time, fuel, wear and tear on service trucks, etc. are not free. And I understand the dealer has to make a profit.
But, I am not impressed with the idea of a service charge of over $700 for something that turned out to be a software fix – while under warranty. And for that being a minimum charge -on top of anything else- once it's out of warranty. I suppose it's my excuse to buy a trailer that can haul the tractor.
I’m just glad the tractor is back into daily operation, and all it cost me was $70 bottle of whiskey I gave as a ‘thank you’ to the guy I borrowed the trailer from.
grsthegreat
Super Star Member
Any Excuse to get a trailer….
old and tired
Veteran Member
You can borrow my trailer anytime... 
.
.